ITSM Solution Selection Criteria
Description
Adoptingan Information Technology Service Management (ITSM) solutionfor a large enterprise is not astraight forward process; it is lengthy and challenging.The support organization should look for an ITSM solution that delivers a wide range of capabilities while being simple to use, own, and operate.Theprocess involvesan evaluation of multiple solutions and participation of key customers to identify the proper solution that helpsan organization achieve its business needs.This paper will focus on identifying criteria that helps in selecting a suitableITSM solutionfor the business. There are different ITSM frameworks,and the Information Technology Infrastructure Library (ITIL) is the most widely used. ITIL is defined as a set of processes and standards that helps organizations within an enterprise to practice effective IT Service Management (ITSM).
Files
IJISRT23MAR1718.pdf
Files
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Additional details
Dates
- Accepted
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2023-05-03