Authors:
José Silva
;
André Araújo
;
Fabio Coutinho
and
Alenilton Silva
Affiliation:
Computing Institute, Federal University of Alagoas, Av. Lourival Melo Mota, S/N - Cidade Universitária, Maceió, Brazil
Keyword(s):
End-Users, Healthcare Application Development, HCI Techniques.
Abstract:
Health information systems (HIS) play a fundamental role in society, providing a solid technological basis for collecting, storing, processing, and making decisions in the healthcare sector. Due to the significant increase in software solutions and the limitations arising from the difficulties associated with mastering healthcare, it is appropriate to consider including end-users in the application development life cycle. This paper presents a systematic review of the literature to identify the presence of the end-user throughout the software life cycle and assess whether the techniques used in requirements elicitation and application evaluation are aligned with usability standards or best practices. The study resulted in the analysis of twenty-seven studies, indicating that many works do not incorporate end-users at all stages of development. Although many studies involve users in software evaluation, the methods used need more support in usability standards or guidelines. In additi
on, little evidence of the involvement of healthcare professionals in the development life cycle of healthcare applications was identified in the studies, which indicates that the knowledge of the domain specialist needs to be taken into account. Thus, it will be possible to investigate whether understanding the domain expert specified in openEHR archetypes can improve the life cycle of healthcare applications.
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