Management and administration of dental health services

Within medical informatics there’s dental informatics, which deals with the management of information, communication, and the application of new technologies in clinical practice and research. These computer systems involve the storage of information and will be in charge of organizing the work in the dental clinic.(Specified, 2009) Objective: The primary objective of this research work is to know the need to manage and administer dental health services through computer systems in the city of Chiclayo. Method: It is a cross-sectional, descriptive, observational, and prospective study. Which comprised conducting questionnaires to the owners of dental clinics, administrative personnel, dentists, and patients who attend the different dental clinics that are in the City of Chiclayo. Results: We verified that there were contrasting hypotheses. Conclusions: We conclude that there is a need to implement dental clinics with computer systems.


INTRODUCTION
The considerable increase in the population worldwide and the lack of planning in the development of health services by some developing countries translates into an excessive demand for these services and especially in dentistry where the problem ranges from the difficulty of getting an appointment to the limitations in providing specialized treatment.
Peru does not escape this, since the health system it has is difficult to provide specialized care in dentistry.Leaving patients many times without dental care, since the process is very bureaucratic and abhors the user.This is probably for poor management or a lack of IT systems.For each aim, we adapted them to the interview queries according to the following description:

RESULTS
According to the hypotheses raised, we verified that the knowledge of the owners about computer systems in the management of private dental clinics in the Chiclayo district is not poor, the owners of the dental clinic accept the implementation of computer systems, the administrative staff accepts the computer systems in the management of private dental clinics in the Chiclayo district.As shown in table 1.
Table 1 Significant and non-significant responses technologies as an important weapon to improve public health.Thus, digital technologies have been progressively being incorporated into dental practices, being used by professionals.Getting to play an increasingly important role in the dental field.Using technologies is used in various specialties of the profession such as oral rehabilitation, where the scanner, design, and manufacture of devices are developed, using computers for this.Likewise, it has been possible to use digital devices to manage appointments and use it as a 12 dental clinics in the historic center of the city of Chiclayo, and 100 patients who attended dental office.The inclusion criteria that were taken into account were that dentists should work at least 3 months in dental offices in the city of Chiclayo, patients who attend at least 3 appointments at dental clinics in the city of Chiclayo.Administrative personnel who work for at least 3 months in the dental clinics of the city of Chiclayo.All personnel involved should agree to the study by signing informed consent.The technique and instrument used are called surveys, and the instrument was the questionnaire.We used 3 questionnaires for clinic owners, dentists, administrative staff, and patients.The author elaborated instruments, 16 questions in the survey directed to owners of dental clinics, 11 questions for dentists, 16 questions for patients.We performed the validity and reliability of the research instruments by three experts.A pilot study demonstrated reliability.Subsequently, it was verified through the Crombach alpha that the collection form is valid and reliable, so it must be > 0.7, therefore, our survey is valid and reliable since our items have a value > 0.7.In order to carry out the present investigation, it was necessary to send applications to get permits to dental clinics to carry out surveys both to the owners and to the staff that works in the dental clinic and the patients who attend.15 applications were submitted to the different dental clinics that are in the historic center of the City of Chiclayo, of which only the owners of 7 dental clinics were interested in conducting the surveys.7 owners, 7 administration managers, 40 dentists, and 100 patients were interviewed.We addressed the questionnaires to the owners, administration managers, dentists, and patients of the dental clinic.These questionnaires were aimed at collecting information about the knowledge, acceptance, satisfaction of those involved (owners, administrative staff, dentists, and patients), depending on these dimensions, the need to implement computer systems in the management of private dental clinics will be determined in the city of Chiclayo.For the proposed objectives, we contrasted it with the hypothesis of the proportions giving a basis for compliance with the correct proportions in the different objectives, these proportions were calculated and averaged with the geometric average indicator given the use of proportion calculations.Some proportions were correct, they took 100% of the answers, with these values mostly not considered for the calculation of the proportion.
Satisfaction based on the need for a program and computer system for company management 005 * (Zc> Z (95%), or p-value <0.05)Not significant ns (Zc <Z (95%), or p-value> 0.05) Source: Survey applied Owners of private dental clinics in the Chiclayo district Own elaboration DISCUSSION The research works carried out do not deal with issues related to computer systems about to dentistry.They deal with the creation of computer systems in the health sector, and few systems focus their work on dentistry.Thus, there are works focused on carrying out projects to develop software in specific areas of dentistry such as medical records in dental prosthetics, which considers that medical records, besides being a legal, medical document, is the ideal means to achieve dental diagnosis and treatment.The computer systems used in dentistry also cover dental treatments themselves, since, at the time of diagnosis, it closely relates this to the patient's budget.(Santos Diaz & Jordan Landeta, 2019) Other studies focus on implementing computer systems in dental practices where they find that many of the offices do not implement it because of lack of knowledge and little preparation, but that they would like to have a computer system.(Sierra& Jaqueline, 2015)The results got in this study coincide with ours since we thus get similar results with our study, where coincidentally the respondents affirm the need to have not widely spread, and much less implemented.Only a few of dental clinics have this implementation.