ABSTRACT

This second volume of The Official History of the British Civil Service explores the radical restructuring of the Civil Service that took place during the Thatcher and Major premierships from 1982 until 1997, after a period of confusion and disagreement about its future direction.

The book brings a much-needed historical perspective to the development of the ‘new public management’, in which the UK was a world-leader, and considers difficult questions about the quality of democratic governance in Britain and the constitutional position of its Civil Service. Based on extensive research using government papers and interviews with leading participants, it concentrates on attempts to reform the Civil Service from the centre. In doing so, it has important lessons to offer all those, both inside and outside the UK, seeking to improve the quality, efficiency and accountability of democratic governance.

Particular light is shed on the origins of such current concerns as:

    • The role of special advisers
    • The need for a Prime Minister’s Department
    • The search for cost efficiency
    • Accountability to Parliament and its Select Committees
    • Civil Service policy-making capacity and implementation capability.

This book will be of much interest to students of British history, government and politics, and public administration.

chapter 1|15 pages

Introduction

part 1|115 pages

The interregnum 1981–87

chapter 2|35 pages

Filling the hole at the centre

chapter 3|45 pages

Managing the Service

chapter 4|33 pages

Government as an employer

part 2|47 pages

Next Steps, 1988–92

chapter 5|33 pages

Next Steps

chapter 6|12 pages

Transformation

part 3|176 pages

Further steps, 1992–97

chapter 7|38 pages

From Next Steps to Competing for Quality

chapter 8|48 pages

The Citizen’s Charter

chapter 9|49 pages

Managing a changing Service

chapter 10|39 pages

Continuity and change

part |16 pages

Conclusion

chapter 11|14 pages

The final assessment