HF/E in shaky places

This paper considers the actual and potential contribution of Human Factors / Ergonomics in regions impacted by extreme natural events. The data is from nine interviews with HF/E practitioners and related professionals in New Zealand and Chile, places that have recently experienced trauma from earthquakes, tsunami, inundation and related problems. The findings include suggestions of areas in which we should be more active in order to better prepare, respond and recover. Of concern to participants, is that the HF/E services offered by practitioners were too often perceived as irrelevant by the community; raising the question of what we as HF/E specialists are really here for. Can we survive and thrive when considered a luxury item?