Usefulness and Satisfaction With the ERP Systems in BiH Companies

Vesna Pavković, Dražena Gašpar, Mirela Mabić

Source Title: International Journal of E-Services and Mobile Applications (IJESMA)14(1)

ISSN: 1941-627X|EISSN: 1941-6288|EISBN13: 9781683180777|DOI: 10.4018/IJESMA.296582

MLA

Pavković, Vesna, et al. "Usefulness and Satisfaction With the ERP Systems in BiH Companies." IJESMA vol.14, no.1 2022: pp.1-14. http://doi.org/10.4018/IJESMA.296582

APA

Pavković, V., Gašpar, D., & Mabić, M. (2022). Usefulness and Satisfaction With the ERP Systems in BiH Companies. International Journal of E-Services and Mobile Applications (IJESMA), 14(1), 1-14. http://doi.org/10.4018/IJESMA.296582

Chicago

Pavković, Vesna, Dražena Gašpar, and Mirela Mabić. "Usefulness and Satisfaction With the ERP Systems in BiH Companies," International Journal of E-Services and Mobile Applications (IJESMA) 14, no.1: 1-14. http://doi.org/10.4018/IJESMA.296582

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Abstract

The mail goal of this paper is to research usefulness and satisfaction with the ERP (Enterprise Resource Planning) system from the end users' point of view in companies in Bosnia and Herzegovina (BiH). The research was conducted using a questionnaire, prepared on the findings from the literature. The data were statistically analysed in accordance with the research objectives. The results show that there is a significant difference in user satisfaction with ERP regard to numbers of modules in ERP. Research shows that end users in participated companies are relatively satisfied with their ERP solutions and consider them useful for business, but improvements are still possible.