MLA
Santos, Alexandre Beraldi, et al. "Queuing Theory Contributions and Applications in Health Service: A Study in the Field of Management Problems." Cases on Lean Thinking Applications in Unconventional Systems, edited by Eduardo Guilherme Satolo and Robisom Damasceno Calado, IGI Global, 2023, pp. 163-183. https://doi.org/10.4018/978-1-6684-5185-4.ch010
APA
Santos, A. B., Zeferino, A. C., Fausto, I. R., Chaves, S. M., & Bourguignon, S. C. (2023). Queuing Theory Contributions and Applications in Health Service: A Study in the Field of Management Problems. In E. Satolo & R. Calado (Eds.), Cases on Lean Thinking Applications in Unconventional Systems (pp. 163-183). IGI Global. https://doi.org/10.4018/978-1-6684-5185-4.ch010
Chicago
Santos, Alexandre Beraldi, et al. "Queuing Theory Contributions and Applications in Health Service: A Study in the Field of Management Problems." In Cases on Lean Thinking Applications in Unconventional Systems, edited by Eduardo Guilherme Satolo and Robisom Damasceno Calado, 163-183. Hershey, PA: IGI Global, 2023. https://doi.org/10.4018/978-1-6684-5185-4.ch010
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