Key Enablers for Knowledge Management for Australian Not-for-Profit Organizations: Building an Integrated Approach to Build, Maintain, and Sustain KM

Key Enablers for Knowledge Management for Australian Not-for-Profit Organizations: Building an Integrated Approach to Build, Maintain, and Sustain KM

Craig Hume, Margee Hume
ISBN13: 9781522519133|ISBN10: 1522519130|EISBN13: 9781522519140
DOI: 10.4018/978-1-5225-1913-3.ch030
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MLA

Hume, Craig, and Margee Hume. "Key Enablers for Knowledge Management for Australian Not-for-Profit Organizations: Building an Integrated Approach to Build, Maintain, and Sustain KM." Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2017, pp. 628-648. https://doi.org/10.4018/978-1-5225-1913-3.ch030

APA

Hume, C. & Hume, M. (2017). Key Enablers for Knowledge Management for Australian Not-for-Profit Organizations: Building an Integrated Approach to Build, Maintain, and Sustain KM. In I. Management Association (Ed.), Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications (pp. 628-648). IGI Global. https://doi.org/10.4018/978-1-5225-1913-3.ch030

Chicago

Hume, Craig, and Margee Hume. "Key Enablers for Knowledge Management for Australian Not-for-Profit Organizations: Building an Integrated Approach to Build, Maintain, and Sustain KM." In Organizational Culture and Behavior: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 628-648. Hershey, PA: IGI Global, 2017. https://doi.org/10.4018/978-1-5225-1913-3.ch030

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Abstract

Not-for-Profit (NFPs) organizations operate in an increasingly competitive marketplace for funding, staff and volunteers, and donations. Further, NFPs, both in Australia and internationally, are growing rapidly in number in response to increasing needs for humanitarian services and environmental sustainability that local and national governments and established international aid organizations cannot or struggle to provide effectively. Many NFPs are being driven to adopt more commercial practices in order to improve their donor appeal, government grant applications, staff/volunteer retention, and service delivery. Knowledge Management (KM) is one such “corporate” practice being explored to address the increasingly competitive environment. Although the concept of knowledge management may be basically understood in NFPs, researchers and NFP managers are yet to explore and fully understand the complex inter-relationships of organizational culture, ICT, internal marketing, employee engagement, and performance management as collective enablers on the capture, coordination, diffusion, and renewal of knowledge in a NFP environment. This chapter presents research into the relationship of KM with those enabling elements and presents an implementation model to assist NFPs to better understand how to plan and sustain KM activity from integrated organisational and knowledge worker perspectives. The model emphasises an enduring integrated approach to KM to drive and sustain the knowledge capture and renewal continuum. The model provides an important contribution on “how to” do KM.

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