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One-Stop Government Portals: Transformation or Navigation?

One-Stop Government Portals: Transformation or Navigation?

Thomas Kohlborn, Erwin Fielt, Maximillian Boentgen
Copyright: © 2015 |Pages: 23
ISBN13: 9781466683587|ISBN10: 1466683589|EISBN13: 9781466683594
DOI: 10.4018/978-1-4666-8358-7.ch068
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MLA

Kohlborn, Thomas, et al. "One-Stop Government Portals: Transformation or Navigation?." Public Affairs and Administration: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2015, pp. 1386-1408. https://doi.org/10.4018/978-1-4666-8358-7.ch068

APA

Kohlborn, T., Fielt, E., & Boentgen, M. (2015). One-Stop Government Portals: Transformation or Navigation?. In I. Management Association (Ed.), Public Affairs and Administration: Concepts, Methodologies, Tools, and Applications (pp. 1386-1408). IGI Global. https://doi.org/10.4018/978-1-4666-8358-7.ch068

Chicago

Kohlborn, Thomas, Erwin Fielt, and Maximillian Boentgen. "One-Stop Government Portals: Transformation or Navigation?." In Public Affairs and Administration: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1386-1408. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-8358-7.ch068

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Abstract

E-government is seen as a promising approach for governments to improve their service towards citizens and become more cost-efficient in service delivery. This is often combined with one-stop government, which is a citizen-oriented approach stressing integrated provision of services from multiple departments via a single access point, the one-stop government portal. While the portal concept is gaining prominence in practice, there is little known about its status in academic literature. This hinders academics in building an accumulated body of knowledge around the concept and makes it hard for practitioners to access relevant academic insights on the topic. The objective of this study is to identify and understand the key themes of the one-stop government portal concept in academic, e-government research. A holistic analysis is provided by addressing different viewpoints: social-political, legal, organizational, user, security, service, data and information, and technical. As an overall finding, the authors conclude that there are two different approaches: a more pragmatic approach focuses on quick wins in particular related to usability and navigation and a more ambitious, transformational approach having far reaching social-political, legal, and organizational implications.

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