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Enterprise System Development in Higher Education

Enterprise System Development in Higher Education

Bongsug Chae, Marshall Scott Poole
Copyright: © 2012 |Pages: 23
ISBN13: 9781466616554|ISBN10: 1466616555|EISBN13: 9781466616561
DOI: 10.4018/978-1-4666-1655-4.ch001
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MLA

Chae, Bongsug, and Marshall Scott Poole. "Enterprise System Development in Higher Education." Cases on Technologies for Educational Leadership and Administration in Higher Education, edited by Rocci Luppicini, IGI Global, 2012, pp. 1-23. https://doi.org/10.4018/978-1-4666-1655-4.ch001

APA

Chae, B. & Poole, M. S. (2012). Enterprise System Development in Higher Education. In R. Luppicini (Ed.), Cases on Technologies for Educational Leadership and Administration in Higher Education (pp. 1-23). IGI Global. https://doi.org/10.4018/978-1-4666-1655-4.ch001

Chicago

Chae, Bongsug, and Marshall Scott Poole. "Enterprise System Development in Higher Education." In Cases on Technologies for Educational Leadership and Administration in Higher Education, edited by Rocci Luppicini, 1-23. Hershey, PA: IGI Global, 2012. https://doi.org/10.4018/978-1-4666-1655-4.ch001

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Abstract

This chapter reports a case in which a major university system in the US attempted to develop an in-house enterprise system. The system is currently used by over 4000 individual users in almost 20 universities and state agencies. This case offers a historical analysis of the design, implementation, and use of the system from its inception in the mid 1980s to the present. This case indicates that ES design and implementation in higher education is quite challenging and complex due to unique factors in the public sector—including state mandates/requirements, IT leadership/resources, value systems, and decentralized organizational structure, among other things—that must be taken into account in planning, designing, and implementing ES (Ernst, Katz, & Sack, 1994; Lerner, 1999; McCredie, 2000). This case highlights (1) the challenges and issues in the rationale behind “one system for everyone” and (2) some differences as well as similarities in IT management between the private and public sectors. It offers some unique opportunities to discuss issues, challenges, and potential solutions for the deployment of ES in the public arena, particularly in higher education.

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