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Use of Social Media in Citizen-Centric Electronic Government Services: A Literature Analysis

Use of Social Media in Citizen-Centric Electronic Government Services: A Literature Analysis

Mohammad Abdallah Ali Alryalat, Nripendra P. Rana, Ganesh P. Sahu, Yogesh K. Dwivedi, Mina Tajvidi
Copyright: © 2017 |Volume: 13 |Issue: 3 |Pages: 25
ISSN: 1548-3886|EISSN: 1548-3894|EISBN13: 9781522511557|DOI: 10.4018/IJEGR.2017070104
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MLA

Alryalat, Mohammad Abdallah Ali, et al. "Use of Social Media in Citizen-Centric Electronic Government Services: A Literature Analysis." IJEGR vol.13, no.3 2017: pp.55-79. http://doi.org/10.4018/IJEGR.2017070104

APA

Alryalat, M. A., Rana, N. P., Sahu, G. P., Dwivedi, Y. K., & Tajvidi, M. (2017). Use of Social Media in Citizen-Centric Electronic Government Services: A Literature Analysis. International Journal of Electronic Government Research (IJEGR), 13(3), 55-79. http://doi.org/10.4018/IJEGR.2017070104

Chicago

Alryalat, Mohammad Abdallah Ali, et al. "Use of Social Media in Citizen-Centric Electronic Government Services: A Literature Analysis," International Journal of Electronic Government Research (IJEGR) 13, no.3: 55-79. http://doi.org/10.4018/IJEGR.2017070104

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Abstract

This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open government/open data were some of the frequently used keywords in addition to the two major themes of e-government and social media on which all the articles were searched for. The analysis of research methods indicated that majority of the studies were analytical, conceptual, descriptive, or theoretical in nature. The theoretical analysis however indicated that there is a lack of theory-based research in this area. The review of literature indicated that research themes such as electronic participation, engagement, transparency, communication/interaction, trust, security and collaboration are some of the most frequently used categories under this area of research. A research framework has also been proposed from the key themes emerging from the review.

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