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Virtual Assistants for E-Government Interaction

Virtual Assistants for E-Government Interaction

Rodrigo Sandoval-Almazán, Mario Arturo GutiérrezAlonso
Copyright: © 2009 |Pages: 12
ISBN13: 9781605662305|ISBN10: 1605662305|ISBN13 Softcover: 9781616925994|EISBN13: 9781605662312
DOI: 10.4018/978-1-60566-230-5.ch015
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MLA

Sandoval-Almazán, Rodrigo, and Mario Arturo GutiérrezAlonso. "Virtual Assistants for E-Government Interaction." Social and Political Implications of Data Mining: Knowledge Management in E-Government, edited by Hakikur Rahman, IGI Global, 2009, pp. 255-266. https://doi.org/10.4018/978-1-60566-230-5.ch015

APA

Sandoval-Almazán, R. & GutiérrezAlonso, M. A. (2009). Virtual Assistants for E-Government Interaction. In H. Rahman (Ed.), Social and Political Implications of Data Mining: Knowledge Management in E-Government (pp. 255-266). IGI Global. https://doi.org/10.4018/978-1-60566-230-5.ch015

Chicago

Sandoval-Almazán, Rodrigo, and Mario Arturo GutiérrezAlonso. "Virtual Assistants for E-Government Interaction." In Social and Political Implications of Data Mining: Knowledge Management in E-Government, edited by Hakikur Rahman, 255-266. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-230-5.ch015

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Abstract

The objective of this chapter is to provide an example of a user-friendly interface for knowledge management and information retrieval, through the use of virtual assistants in E-government applications. The chapter is going to provide a short state of the art on virtual assistants technology, highlighting the knowledge management aspects. Two case studies: the Mexican state of Guanajuato, and the Federal Government Citizen’s Web Page will be presented and discussed. These case studies provide new insights into access methods, interfaces and ways to query and present information in e-government applications.

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