Indonesians’ Perceptions of Auto Parts Remanufactured in China: Implications for Global Remanufacturing Operations

Remanufacturing is a key strategy for achieving a circular economy. One crucial obstacle to remanufacturing is consumers’ acceptance (or non-acceptance) of remanufactured products. The current study investigated Indonesian consumers’ perceived images of remanufactured auto parts (RAPs) remanufactured in China. Consumers’ perception of a target country can be either helpful or damaging for an international business. If China seeks successful remanufacturing operations across national boundaries, it must establish national branding and manage the image of remanufactured products to meet and exceed consumer expectations in the global market. An online survey with 500 respondents was conducted to examine (1) how basic product knowledge of RAPs influence consumers’ perceived risks and benefits, (2) whether consumers’ purchase intention of RAPs made in the home country influences their purchase intention of RAPs made in China, and (3) whether the trust in the RAP certification increases purchase intention of RAPs.


Introduction
Remanufacturing is the process in which a particular product is disassembled and restored by reusing working components and replacing the faulty or depleted components [1]. It reduces pressure on the environment by minimizing the use of raw materials, thus improving the efficient use of limited resources, reducing energy within the production, and decreasing pollutant emission into the environment. Moreover, remanufacturing is an important component of the resource-efficient manufacturing industry. It requires less raw materials than new products do, thus saving material costs, reducing energy requirements and gas emissions to air and water. Economic and social benefits often accompany environmental benefits. For example, remanufacturing provides opportunities for creating highly skilled jobs and contributes to economic growth. In recent years, the global supply chain of remanufacturing has been growing [2]. Remanufacturing is expected to create global product demand, stimulate innovation, create jobs, and increase trade and investment across various products, including car components, computer peripheries, and technology-related equipment [3]. The growth of the remanufacturing industry is also significant in emerging economies, particularly in Asia [4]. Since 2012, more than three million new cars have been sold for five consecutive years in the Southeast Asian (SEA) region [5], and thus, we can expect the growing demand for remanufacturing in this region [6]. Remanufacturing is one of the practical answers to environmental issues such as unsustainable resource use and environmental pollution; therefore, it has been consistently included in the Asia-Pacific Economic Cooperation (APEC) meeting agenda since 2006.
The global remanufacturing industry is led by the motor vehicle parts sector [7], with an estimated growth rate of 7% in 2018-2026 [8]. The U.S. International Trade Commission

Literature Review and Hypotheses
Remanufacturing is deeply rooted in various products because the concept of remanufacturing has existed in our society from the beginning of the industrial era [14]. However, not many scholars examined the market issues of remanufacturing [15][16][17]. Understanding antecedent factors of consumer decisions, such as consumers' attitudes, is crucial for marketers' remanufacturing industry. However, only a few studies examined the perceptions of remanufactured products. For instance, Hazen et al. [18] studied how consumers' tolerances and product judgments influence their willingness to pay regarding remanufactured products. Using the theory of planned behavior as a framework, Wang et al. [19] investigated factors that influence consumers' intentions to buy remanufactured products in China.
Meanwhile, Jiménez-Parra et al. [16] studied the remanufactured computer market to identify influencing purchase intention factors in Spain. Sundin et al. [20] conducted cross-cultural interviews in the USA and Sweden. They identified that the following three factors cause the U.S. remanufacturing business's success: cultural behavior, closeness to the circular market, and focus placed on price. Other researchers examined remanufacturing from policy and market barrier perspectives [21][22][23]. However, limited research included consumer perceptions and behaviors toward remanufactured products made in foreign countries [13].

National Image in Global Remanufacturing Operations
Globalization, or the integration process, led growth in trade and investment between SEA countries to be remarkably faster at present than in the past decades and centuries. International trade spoiled consumers for choices [24]. The remarkable growth due to globalization still holds despite the issues of protectionism among the SEA region (e.g., the refusal of Malaysia to reduce tariffs on imported cars until 2005 to protect a local car manufacturer, and the refusal of the Philippines to reduce tariff rates on chemical products and rice until at least 2020). The reputations of countries "function rather like the brand images of companies and products that they are equally critical to the progress, prosperity, and good management of those places" [25]. Nakra [26] claimed that nation branding is becoming ineffective or unclear because of the integrated global supply chains. However, the Mexican avocado industry has been executing successful nation-branding strategies via the Super Bowl commercial in the U.S. market since 2015. Meanwhile, for China, the national image has become more important recently as it competes with emerging SEA economies. An unbranded nation may lose economic and political exposure in the media; thus, image and reputation are becoming integral parts of nation-branding strategies [27].
The theory that connects consumers' beliefs and behavior encouraged researchers to examine how the nation brand influences consumers' perceptions, choices, and buying behaviors [28][29][30][31][32][33][34]. They found a direct effect of product evaluation on purchase intention. However, the influence of nation branding on consumers' buying behaviors with remanufactured products remains underexplored. Hamzaoui-Essoussi and Linton [35] investigated the role of product category, perceived risk, and brand name in shaping consumers' purchase behaviors. Meanwhile, Matsumoto et al. [36] studied how perceived product quality affects consumers' willingness to purchase remanufactured parts in SEA countries.

Product Knowledge, Perceived Benefits, and Purchase Intention
Perceived product knowledge combines tangible and intangible knowledge and consumer perception toward a product [37]. Consumers' purchase intentions are strongly influenced by their perception [3,13,19,36,38]. If consumers know remanufactured products, they tend to understand that the quality and performance of both new and remanufactured parts are essentially the same. Moreover, they tend to identify the benefits and risks of remanufactured products [39].
Some researchers demonstrated increased energy usage in the remanufacturing supply chain process, including inbound and outbound transportation and operation processes [40][41][42]. However, researchers identified economic, environmental, and social benefits of remanufacturing, including waste and landfill reduction [43], energy-saving [44], and raw materials [17], and air pollution improvement. Ayres et al. [45] demonstrated a higher demand for remanufactured (reconditioned) copiers. Today, the "green corporate" image encourages the firm to include the sustainable plan in their business mission and objectives and create values for their corporate brand through sustainable strategies. For example, IKEA recently announced a new business model of reuse, refurbishment, recycling, and remanufacturing. They modularize products for easy dismantling and remanufacture their used furniture when their used products are not considered functional [46]. Like IKEA, some companies incorporate information about their carbon footprints and business policies in their sustainable business strategies.
If consumers are familiar with remanufactured products, they know the quality of RAPs is quasi-same as new products. The present study identifies that consumers who perceive risks of remanufactured goods concerning performance, features, product life, and serviceability are not willing to accept remanufactured products [17,[47][48][49]. Consequently, their purchase intention of remanufactured products is lower [50]. We hypothesize that consumers who are familiar with remanufactured products can distinguish remanufactured products from new ones and are aware of both benefits and risks associated with remanufactured products. Accordingly, we established the following hypotheses: Hypothesis 1 (H1). Consumers' product knowledge negatively influences their perceived risks of RAPs.

Hypothesis 2 (H2).
Consumers' product knowledge positively influences the perceived benefits of RAPs.

Hypothesis 3 (H3).
Consumers' perceived risks negatively influence their purchase intention of RAPs remanufactured in their home country.

Hypothesis 4 (H4).
Consumers' perceived benefits positively influence their purchase intention of RAPs remanufactured in their home country.

Direct and Indirect Effects of Purchase Intention
Researchers found a negative association between high perceived risk and consumers' purchase intentions [1,[17][18][19]35,47,49]. They also found a positive association between perceived benefits of RAPs and consumers' purchasing intentions [36]. Guiot and Roux [51] concluded that consumers consider secondhand goods (e.g., computers and televisions) as high-risk and suggested the need for warranties or certification to reduce perceived risks to increase sales of secondhand items.
Consumers who are aware of remanufacturing can identify economic, social, and environmental benefits and risks of RAPs [19]. In general, quality certification allows consumers to purchase products confidently. A leading cause of consumers' perceived risks of RAPs is their inability to verify the quality of remanufactured products before purchasing [13,17]. Certification by reliable organizations offers trusted guidelines for the remanufactured products [21] or remanufacturing processes and can "reduce the frequency and mitigate consequences of market failures" [52]. Wang et al. [21] observed interactions between certification and environmental benefits on consumers' trust in remanufactured automobile parts.
According to Kotler [53], "buyers make distinct evaluations of brands based on their country of origin" (p. 189). The extent of nation branding varies with the type of product. Through the mechanism of international trade and logistics technology, the variety of products available in global markets has increased. However, many consumers do not have time to learn much about products, mainly when made in other countries. They often are required to make a purchase decision from the complexity of global products. These consumers are armed with a few simple information cues, but they are not entirely cognizant of and do not always acknowledge these cues [54].
In the past several decades, China has received significant investments from global investors seeking a higher investment return. With its cheap workforce, China established itself as a large cluster manufacturer of automobiles. Renowned foreign automobile manufacturers invested in China to produce cars for domestic and international markets, demonstrating China's ability to mass-produce products. In 2010, China became the world's second-largest economy. In Japan's case, it was still considered a developing country 50 years ago, in which "Made in Japan" products were popularly perceived as cheap and produced by sweated labor. In the 1970s, the stereotypes of Japanese products continued to be weak. Only a few Japanese products, such as the Honda motorcycle and the Sony transistor radio, "obtained their popularity in the US market by being first introduced to less-stereotyped consumers such as college students" [55] (p. 89). These products exhibited a competitive advantage because they were new to the market and, therefore, not burdened with the established stereotyped Japanese product image. Following the teachings of quality gurus like W. Edwards Deming [56] and commitment to "Kaizen" or continuous improvement [57], Japan's image was eventually established as a very advanced, innovative, and leading country in producing top-quality consumer products by the mid-1980s [54].
As the Chinese remanufacturing market evolves from a repair-centric to serviceoriented business [36] and as the government relaxes its policies, remanufactured parts are emerging as the most feasible and practical option. As long as global consumers accept products with a "made in China" label, China can become a preferred destination for remanufacturing in the future [58]. Fortunately, the rapid economic development of China, in addition to visible and respectable global brands (e.g., Alibaba, Huawei, Hisense, and ByteDance), may have upgraded the image of "made in China" products recently. Con-sumers in global markets have been well-exposed to products "made in China," especially for the last few decades, suggesting a significant demand for the products. Therefore, it is reasonable to assume that Indonesian consumers who rate RAPs remanufactured in Indonesia higher may also evaluate RAPs remanufactured in China higher. We propose the following hypotheses:

Hypothesis 7a (H7a). Consumers' purchase intentions of RAPs remanufactured domestically negatively mediate the relationship between their perceived risks of RAPs and purchase intentions of RAPs remanufactured in China.
Hypothesis 7b (H7b). Consumers' purchase intentions of RAPs remanufactured domestically positively mediate the relationship between their perceived benefits of RAPs and purchase intentions of RAPs remanufactured in China.

Scope of Products and Countries
The present study focuses on consumers' perceived images of RAPs made in Indonesia. We selected Indonesia because it is the largest SEA economy and the 16th largest on the global map. The number of vehicles in operation, new or used, has been growing rapidly in SEA countries, thus influencing the RAP demand. The growth rate of RAP industries is inconsistent across SEA countries. We carefully selected Indonesia because a solid establishment of the auto parts remanufacturing sector does not exist in many SEA countries [59].
Moreover, the auto parts sector is selected for this study because it is the largest global remanufacturing industry [7,14]. The United States Agency for International Development [60] reports an upward trend of market growth in Indonesia's remanufacturing sector in recent years. We have chosen alternators and starters (A/S) because they are the most symbolic RAPs among many auto parts. If the industry is established, the remanufacturing will offer an additional choice for consumers.

Respondents and Translation
The data used in this study were collected from Indonesia from January to February 2017 through a marketing company. Exactly 500 respondents participated in the survey who met at least one of the following three conditions: 20-69 years old with a driver's license; an owner of at least one primary car; and experience with car repair services or repairing the car by himself/herself. The authors developed four items regarding the "experience" to determine the respondents' levels of expertise in auto parts. Those who met all three criteria were asked to answer further survey questions. Questionnaire items were back-translated [61] to ensure the accuracy and cross-cultural equivalency of the translation.

Knowledge, Benefits, Risks, and Purchase Intention
Scales measuring perception constructs (i.e., knowledge, benefits, and risks) or slightly modified scales used in the study by Wang et al. [19] were adopted. Purchase intention is defined as "(the) individual assessment of future willingness to buy" [19]. The purchase intention constructs in our survey (RAPs made in either Indonesia or China) consist of two questions (each for made in Indonesia and China) used in the studies by Klein [32] and Matsumoto et al. [13]. Respondents indicated their intentions for the two questions using a 7-point Likert scale ranging from "strongly disagree" (1) to "strongly agree" (7). Table 1 summarizes the measurement scales used in this study. Trust in certification (by remanufacturer) is excluded from Table 1 because a single-item, dichotomous variable measured it (trust in RAPs certified by remanufacturers is denoted by 1, and 0 otherwise).  Table 2 presents the summary statistics of demographics such as gender, age, and experience with RAPs. Male respondents represent 62%. Approximately two-fifths of the respondents were younger than 29 years. Moreover, nearly 50% of the respondents demonstrated purchase experience of RAPs, and about 46% of the respondents showed no basic skills in fixing a car.

Measurement Model: Confirmatory Factor Analysis
Cronbach's α scores of constructs, perceived knowledge, perceived risks, perceived benefits, and purchasing intention (for RAPs made in the home country (i.e., Indonesia) and made in China), all surpassed 0.8, demonstrating solid internal reliability of the scale used in this study (see Table 3). Convergent validity was assessed based on the criterion that the indicator's estimated coefficient was significant on its posited underlying construct factor. Following Fornell and Larcker [62], we used the following three standards to evaluate convergent validity: (i) all the indicator factor loadings should be significant and exceed 0.5; (ii) the construct reliabilities (Cronbach's α) should exceed 0.8; (iii) the average variance extracted (AVE) by each construct should exceed 0.5. The results in Table 3 show that all three conditions for convergent validity were met.
To demonstrate the discriminant validity, the average variance extracted (AVE) for each factor or latent reflective construct (average variance shared between the construct and its indicators) must be greater than its shared variance with any other factor or construct (i.e., the square of the estimated correlation between two constructs), as recommended by Fornell and Larcker [62]. The results summarized in Table 4 demonstrate that the measurement model satisfies the requirement of discriminant validity. Therefore, the results confirm the instrument's satisfactory construct validity.

Structural Model: Structural Equation Analysis
After confirming the satisfactory fit for the measurement model, we assessed the structural equation model (SEM) and examined the research hypotheses using AMOS version 27. The SEM is an appropriate statistical tool to analyze the structural relationship between latent constructs. We used the SEM because it allows us to estimate the multiple and interrelated dependence between constructs, such as product knowledge, perceived risks, perceived benefits, and purchase intention, in a single analysis. Figure 1 illustrates our hypothesized model for this study. Computing the R 2 statistic is the first step in evaluating the structural model. This method shows the amount of variance of the dependent variable explained by the predictor model variables. Overall, the model accounted for 40% of the variance in purchase intention of RAPs remanufactured in China, 31% of the variance in purchase intention of domestically remanufactured (i.e., made in Indonesia) RAPs, 23% of the variance in consumers' perceived risks, and 37% of consumers' perceived benefits. Next, the value of R 2 for the model's construct variables exceeds the reference value of 0.1 [63]. With evidence of acceptable fit, we proceeded to test the hypotheses.  (Table 5). The study found a positive relationship between product knowledge and perceived risks; the higher the consumers' perceived knowledge, the greater their perceived risks (H1 is not supported). As predicted by H2, the study found a positive relationship between product knowledge and perceived risks and perceived benefits (PR ← PK: β = 0.501, t = 9.031, p < 0.001; PB ← PK: β = 0.495, t = 9.936, p < 0.001). H3 and H4 examined the direct effects of perceived risks and perceived benefits on the purchase intention of RAPs remanufactured in the home country, that is, Indonesia, in this study. We found statistically significant effects of perceived risks and benefits (PI (Home) ← PR: β = −.099, t = −1.956, p < 0.05; PI (Home) ← PB: β = 0.800, t = 9.516, p < 0.001). This study found that consumers' purchase intentions of RAPs made in China were higher/lower if their purchase intentions of RAPs remanufactured domestically were higher/lower (PI (China) ← PI (Home): β = 0.622, t = 14.485, p < 0.001). This study observed positive relationships between consumers' trust in certified RAPs and purchase intentions of RAPs remanufactured in both their home country (H6a: PI (Home) ← CERT: β = 0.371, t = 2.991, p < 0.05) and China (H6b: PI (Home) ← CERT: β = 0.331, t = 2.796, p < 0.05). Although no predictions were made concerning gender, our analyses showed that the purchase intention of RAPs remanufactured in China was higher for women than that for men (β = 0.462, t = 4.019, p < 0.001). We also found that risk concerns are rated lower by younger consumers than older ones (β = 0.299, t = 2.853, p < 0.05). To test the effect of a third valuable or mediating variable, we used the bootstrap confidence intervals test method in AMOS version 27. Table 6 shows the results of the mediating effects in this study. In terms of testing mediation using the bootstrap procedure, the null hypothesis (of no indirect effect) is rejected if zero is excluded from the specified confidence interval's lower and upper bounds. In this study, bootstrap analyses with 200 resamples (α = 0.05, i.e., the confidence interval at 95%) did not provide support for the indirect effect of perceived risks on purchasing intention (China) via perceived risks (H7a is not supported; lower bound (−0.141) and upper bound (0.019), p = 0.114). The analysis did not observe the direct effect of perceived risks on purchase intention (China) (β = 0.090, t = 1.945, p = 0.052). By contrast, the analyses observed support for the indirect effect of perceived benefits on purchasing intention for RAPs made in China through purchase intention of RAPs made in the home country (H7b is supported; lower bound (0.374) and upper bound (0.655), p = 0.009). However, the analysis found the direct effect of perceived benefits on purchase intention (China) (β = 0.470, t = 5.996, p < 0.001). Thus, we observed a partial mediation.

Discussion
In general, the results of this study are consistent with those of previous studies [17,22,39,[47][48][49][50] that show the links between knowledge and perceived risks (H1), knowledge and perceived benefits (H2), perceived risks, and purchase intention of RAPs made in the home country (H3), and perceived benefits and purchase intention of RAPs made in the home country (H4). Some studies hypothesized that product knowledge reduces the perceived risks (e.g., [64]). Fatimah et al. [65] found perceived quality and reliability gaps between new and RAPs among Indonesian consumers. According to a comprehensive risk theory [66], uncertainty about the outcome may be minimized by acquiring information and reducing uncertainty or delaying the purchase decision. In this study, however, we hypothesized that the more consumers know about RAPs, the greater their awareness of RAPs' potential risks. This hypothesis is supported because typical consumers may not be familiar with remanufactured parts [67]. Therefore, their perceived risks or potential losses in purchasing RAPs are higher even when their perceived product knowledge is greater. In consonance with previous research [13], this study also found that consumers' willingness to purchase, whether made domestically or in China, increases toward RAPs certified by reliable remanufacturers (H6a and H6b).
Past research found an association between the purchase intention of RAPs remanufactured in the home country and consumers' risk and benefit perceptions. In this study, we hypothesized the association between purchase intention of RAPs "made in the home country" and those "made in China" (H5). The pace at which Chinese products are entering foreign markets has grown steadily over the years. China is already the world's largest exporting country, and its products are sold through the SEA markets. As of 2019, China serves as Indonesia's largest export and import market, indicating Indonesian consumers' certain degrees of familiarity and interest in Chinese products and brands. The positive link between the purchase intention of RAPs made in Indonesia and that of RAPs made in China found in this study encourages China to continue improving its national brand by focusing on product quality and developing a more robust and positive national image.
We proposed that perceived risks (X1) and benefits (X2) influence the purchase intention of RAPs made in China (Y) through the purchase intention of RAPs made in the home country (Indonesia) (M). This study observed partial mediation between X2 and Y via M (H7b). That is, the mediating variable (M) accounts for some, but not all, of the relationship between X and Y. Partial mediation implies that not only does a significant relationship exist between M and Y, but also that some direct relationship exists between X and Y. This study did not observe an indirect effect between X1 and Y via M (H7a). Although we observed the direct effect between X1 and M, its coefficient magnitude was not large enough to observe the mediation (X1-M-Y). The weaker link between X1 and M may be explained by this study's respondents' lower functionality orientations. Atasu et al. [68] defined functionality-oriented customers as those who value remanufactured products and consider the quality of the product as being close to that of a new one; these customers also think that price must be offered at a lower rate. The results of H7a and H7b imply that by informing and educating Indonesian consumers about the remanufacturing process and remanufactured products, purchase intentions of RAPs made in China may be increased because we can expect consumers' understanding of actual characteristics of RAPs (e.g., relative to new parts, remanufactured parts do not pose a higher safety risk) to be enhanced.
Another explanation for our results in H7a (i.e., not supported) and H1 (i.e., not supported) is the "newness orientation" of consumers. Ratings on consumers' perceived risks (mean = 4.86, significantly higher than the neutral point (4) of the scale, p < 0.001; items such as "the quality and safety of RAPs are not as good as the new products" and "RAPs do not perform and function as well as new products") may indicate that consumers in this study are categorized as "newness-conscious customers" who equate quality with new products, not the remanufactured ones [68]. They perceive the remanufactured goods as lower in value than the new product simply because they do not meet their quality criteria of "newness." For these consumers, remanufacturers should discount the price of RAPs substantially [68].
In some SEA markets, consumers may regard Chinese brands as lesser quality and associate them with a lack of social responsibility and food scandals [69]. This study also confirmed SEA consumers' preferences toward RAPs made in their home country over those made in China, rating their purchase intentions of domestic RAPs significantly above the neutral point (4) of the scale. In contrast, those of Chinese RAPs are rated significantly below the neutral point ( Table 3). The results offer some managerial implications for global Chinese remanufacturers. First, Chinese RAP manufacturers can counter the adverse effects of production location, or source effects, by masking or deemphasizing their foreign origins. Source effects occur when consumers in a foreign country perceive a bias against foreign firms or products [70]. Specifically, we recommend that Chinese RAP manufacturers evaluate their brand names in target markets in Asia carefully. This is an effective nation-branding strategy because the identity of "the country of origin represents the countryspecific advantages in precisely the same way that a brand name represents the firm-specific advantages" [71] (p. 85). Of course, one may argue that as long as the remanufacturers manage their manufacturing process well, the brand name's strength would offer them a competitive advantage. Therefore, source effects are irrelevant concerns. However, global firms such as Anheuser-Bush (U.S. firm) and Matsui (U.K. firm) intentionally used brand names in an attempt to create the nation branding illusion that their products are from Germany and Japan, respectively [72]. Second, Chinese RAP manufacturers can establish joint ventures with reputable RAP manufacturers, such as Bosch, Denso, Magna International, Continental, Aisin, Yazaki, and Cardone. Considering the challenges of establishing remanufacturing operations in SEA markets, we believe joint ventures that involve foreign direct investment in Asia are a great nation-branding strategic choice, considering the economic and political animosity against China. In the long run, as Chinese manufacturers may attempt to launch more RAPs labeled as "Made in China" in the region, efforts should be made to promote and maintain a high standard of quality for products from China.

Conclusions
This study conducted online surveys with 500 respondents in Indonesia to determine their perceptions of product knowledge, perceived risks and benefits, purchase intentions of RAPs remanufactured in the home country and China, and trust in the RAP certification. Previous studies explored and analyzed various marketing perspectives, including marketing strategies, consumer behaviors, pricing, and branding decisions. However, there seems to be a theoretical gap linking consumers' perceived images and purchase intentions of RAPs made in foreign countries. This study demonstrated that consumers' purchase intentions of RAPs made in foreign countries are influenced by the purchase intentions of RAPs made in the home country via their trust in certified RAPs. This study fills the theoretical gap in the remanufacturing management literature by focusing global marketing perspectives on examining the relationship between nation branding (i.e., country-of-origin), product certification, and purchase intentions.
The SEA region exhibited a combined GDP of $3 trillion in 2019 and is one of the fastest-growing regional economies in the past decade [73]. The increased merchandise trade between members of the Association of Southeast Asian Nations (ASEAN) and China (e.g., $480 billion in 2018, or 17% of ASEAN's total merchandise trade) affirms their strong trade and economic relationships [73]. According to ASEAN [73], the largest external market for ASEAN exports in 2018 was China (14%). Meanwhile, Indonesia is by far the largest economy in the ASEAN region, accounting for more than one-third of its GDP.
Like any other new entrant in the SEA market, China will face well-established competition against global remanufacturers. To gain market share in the SEA market, China should perform activities that improve the value of products deemed necessary by consumers. This is important not only because of the price aspect but also because of the establishment of "the value [US] consumers associate with a [Chinese] brand, as reflected in the dimensions of brand awareness, brand associations, perceived quality, and brand loyalty" [74] (p. 15). Consumers are hesitant to purchase or even consider purchasing an unfamiliar product; thus, entering foreign markets requires strong market support. Prospects with interest in a new product are unlikely to turn into actual buyers until they experience the comfort of familiarity. When consumers lack detailed knowledge of foreign products, the nation brand plays an essential role in evaluating and purchasing products. Various elements create the source country's images. For instance, how a government responds to pandemics (e.g., workers' mobility and containment policies), to some extent, may affect the image of the country. A government may even attempt to shield its market against products made in foreign countries with lax protective measures against pandemics. In this regard, government officials should understand and pay attention to nation branding to avoid the loss of brand reputation or enhance the country's brand equity.
The nation brand may spillover from one product to another. A country with an established positive image (e.g., the U.S., Germany, and Japan) demonstrates substantial brand equity. However, suppose that a country demonstrates a negative or a mixture of positive and negative images; in that case, marketers must manage the product quality image because other products with a bad reputation may negatively influence the perception of the product they are trying to sell. China must improve its product and nation brand image and establish itself as a quality green manufacturer in the Asia-Pacific region.
In particular, FutureBrand Country Index [75] expresses concern for China's environmental issues due to its rapid economic progress. Undoubtedly, "made in China" has become a recognizable brand and noticeable label [76]. However, this label exhibits both positive and negative connotations [77]. For RAPs, the Chinese government has put efforts to promote the industry and the market. Circular Economy Promotion Law, enacted in 2008, defines government roles to promote remanufacturing. The Chinese government sets quality standards for RAPs and requires RAPs marketed in China to meet the standards. These policies effectively improve the quality and consumer images of RAPs, and it would be effective to apply them to export RAPs.
During the improvement process, Chinese remanufacturers may establish a strategy to prioritize markets with older demography and with more experience in using RAPs in the early stage and then move to other markets as the quality image improves. At this time, RAPs remanufactured in China are not favored over domestically made RAPs in the SEA countries. Fortunately, well-recognized Chinese companies, such as Alibaba, Baidu, Tencent, Huawei, Xiaomi, Nio, Xpeng, or BYD, can be used to promote China as an advanced, industrialized country. Chinese remanufacturers can consider a joint-venture with a foreign company in a developed nation that demonstrates a well-established name.
These research results provide important implications for global remanufacturers. In globalization and open borders, the distinction between domestic-and foreign-made products is becoming less relevant. According to Ohmae [78], "You do not worry about where the product was made . . . All you care about is the product quality, price, design, value, and appeal to you as a consumer" (p. 144). This statement is correct if consumers know such marketing information cues. However, consumers often do not realize product quality, value, or even price, especially when they are not familiar with auto parts. Our study's results, the main effect of product quality and purchase intention, support past research that shows consumers still associate and evaluate product lines [54]. This leads to another implication for countries. To strengthen, change, or build their national image, governments are turning to professional image-marketers.
This study presents perceptions of SEA consumers toward RAPs made in China. The results reveal a need for Chinese remanufacturers to focus on extra efforts to improve its nation brand image. Understanding consumer needs and purchase processes are essential to building effective marketing strategies for the remanufacturing industry. Moreover, understanding how consumers go through need recognition (e.g., warranty and functionality), evaluation of alternatives (e.g., new vs. remanufactured; domestic vs. foreign; brand A vs. brand B), purchasing decision, and post-purchase behavior (e.g., satisfaction or dissatisfaction with parts), marketers in the industry can pick up cues from consumers.
We recommend Chinese remanufacturers or the remanufacturing industry to provide opportunities to increase consumers' understanding of the remanufacturing process and quality of remanufactured products in the SEA region. Even if consumers are characterized as newness-oriented and willing to pay more for a new product, their quality perceptions and purchase intentions may be changed over time if they accurately understand the actual quality of RAPs.
We acknowledge a major limitation to this study. Chinese remanufacturers will continue to play a significant role in developing the industry in the SEA region. The present research examined Indonesians' perceptions of RAPs made in China, assuming used automobile parts (i.e., cores) and finished products (i.e., RAPs in this study) move freely between importing and exporting countries. However, in reality, ASEAN members in-tervene in international trade to protect the interests of domestic producers, people, or groups. Therefore, future research should examine other factors apart from consumer perceptions that affect global remanufacturing operations. Based on our interviews with several remanufacturers of ink toners, home electronics products, and auto parts operating in the region, the critical marketing factors for remanufactured products are the consumers' acceptance of remanufactured products. Specifically, studies should examine policy factors in regional economic integration, including trade restrictions, barriers, and logistic challenges regarding the remanufacturing processes and products [68] because they influence remanufacturing effectiveness operations in the region. Although the authors are not aware of significant policy changes in the remanufacturing sector that would affect consumers' perceptions in Indonesia in the last five years, we remind readers that this research was a snapshot of Indonesian consumers in 2017.