초록

This study is to investigate the effects of leadership styles on strategies of conflict management and innovation behavior in hotel service teams. The data were collected from a survey of 384 service team members in hotel industry. Structural Equation Models revealed that transformational leadership had indirect effects on team innovation behavior through strategies of conflict management(cooperative and avoidance). Servant leadership also had indirect effects on team innovation behavior through cooperative conflict and avoidable management including competitive conflict management. In addition, cooperative, competitive, and avoidable strategies of conflict management had mediating role between leadership styles and team innovation behavior. These results suggest that transformational and servant leaderships may help team members to execute innovation behavior through managing cooperative conflict for their mutual benefit, whereas avoidable conflict management may diminish innovation behavior. Implications and suggestions for future studies were discussed.

키워드

Transformational Leadership, Servant Leadership, Conflict Management, Innovation Behavior

참고문헌(58)open

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