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We extracted major topic by applying natural language processing and keyword extracting using TF, TF-IDF, TextRank, Yake, KeyBERT. 1452 consultation data were collected from the website and official hospital e-mail. We found six topics categorized into “Medical opinion” related to hospital characteristics and “Non-medical service guidance”. Based on this result, it is necessary to establish marketing plan and develop a digital solution for effective consultation.
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We use cookies to provide you with the best possible experience. They also allow us to analyze user behavior in order to constantly improve the website for you. Info about the privacy policy of IOS Press.