Service Quality of Public Terminal Users in UPT-LLAJ East Java

DOI

10.2991/insyma-18.2018.56How to use a DOI?

Keywords

service quality, terminal, satisfaction, East Java.

Abstract

A bus terminal is a public transport infrastructure that is designated for the arrival or departures passengers and the loading or dropping off goods, Morlok (2005). From January 1st, 2017, terminal management has been under the authority of the Provincial LLAJ. The feasibility of the terminal is a priority, both facilities, and structuring. In an effort to improve the quality of service, identify how well the quality of service in the terminal to satisfaction, and what variables that convenient in the terminal. With proportional random sampling selected 107 users of Terminal and 106 Bunder Terminal. The 9 variables and 29 indicators descriptively quantitative. Larangan terminal at good quality, the highest value of service provider behavior variable indicator responsibility of officers. So Bunder terminal is at GOOD quality, the highest value of service executing behavior variable on the indicator of friendliness. It is recommended to optimize the utilization of the facilities, as well to provide convenience, security, and convenience for the users.

Copyright

© 2018, the Authors. Published by Atlantis Press.

Open Access

This is an open access article distributed under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/).

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TY  - CONF
AU  - Mrs. Sukesi
AU  - Rahma S.Muliasari
PY  - 2018/03
DA  - 2018/03
TI  - Service Quality of Public Terminal Users in UPT-LLAJ East Java
BT  - Proceedings of the 15th International Symposium on Management (INSYMA 2018)
PB  - Atlantis Press
SP  - 228
EP  - 231
SN  - 2352-5398
UR  - https://doi.org/10.2991/insyma-18.2018.56
DO  - 10.2991/insyma-18.2018.56
ID  - Sukesi2018/03
ER  -