Understanding the nature and consequences of transgressions and forgiveness in the workplace in India
Author(s) / Creator(s)
Tiwari, Gyanesh Kumar
Pandey, Rakesh
Rai, Pramod Kumar
Shukla, Meenakshi
Jain, Riddhi
Budhwani, Prateek
Choudhary, Archna
Namdev, Lekhraj
Kachhwaha, Nitya
Sharma, Diksha
Abstract / Description
The cultural context of an organisation may significantly shape the nature of transgressions and consequent forgiveness relevant to understanding the workplace outcomes. This study explored the nature of transgressions and the dynamics of forgiveness in the workplace of a heterogeneous Indian sample which have not been well addressed in previous studies. The qualitative research design was employed. Using a purposive sampling method, 48 participants from the government (n = 30) and private organisations (n = 18) formed the final sample. The transcriptions from semi-structured interviews were analyzed by the Thematic Analysis Method. Two themes related to the nature of transgressions emerged: multiplicity of the sources of workplace transgressions (such as anger, discrimination, and work overload) and communications of workplace transgressions (e.g., through criticism, altered relationships, warnings). Concerning the dynamics of forgiveness in the workplace, three broad themes emerged: facilitators of workplace forgiveness (such as positive treatment, direct communication, scolding), barriers to workplace forgiveness (like, the intention behind wrongdoing, repetition of wrongdoing, decreased trust), and benefits of workplace forgiveness(such as positive emotions, good relations, healthy work environment). Management should develop an in-depth understanding of the nature of transgressions and the dynamics of forgiveness embedded in a specific cultural context which may help enhance a variety of positive organisational outcomes. Workplace transgressions and concomitant forgiveness are interwoven with the nature of organisations, individual factors and socio-cultural contexts. Findings also provide some support that the coexistence of individualistic and collectivistic cultural values among Indians may have shaped workplace transgressions and consequent forgiveness.
Keyword(s)
collectivistic culture forgiveness qualitative study thematic analysis transgression workplacePersistent Identifier
Date of first publication
2022-08-02
Journal title
Interpersona: An International Journal on Personal Relationships
Publisher
PsychArchives
Publication status
acceptedVersion
Review status
reviewed
Is version of
Citation
Tiwari, G. K., Pandey, R., Rai, P. K., Shukla, M., Jain, R., Budhwani, P., Choudhary, A., Namdev, L., Kachhwaha, N., & Sharma, D. (in press). Understanding the nature and consequences of transgressions and forgiveness in the workplace in India [Accepted manuscript]. Interpersona: An International Journal on Personal Relationships. http://doi.org/10.23668/psycharchives.7962
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Author(s) / Creator(s)Tiwari, Gyanesh Kumar
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Author(s) / Creator(s)Pandey, Rakesh
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Author(s) / Creator(s)Rai, Pramod Kumar
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Author(s) / Creator(s)Shukla, Meenakshi
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Author(s) / Creator(s)Jain, Riddhi
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Author(s) / Creator(s)Budhwani, Prateek
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Author(s) / Creator(s)Choudhary, Archna
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Author(s) / Creator(s)Namdev, Lekhraj
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Author(s) / Creator(s)Kachhwaha, Nitya
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Author(s) / Creator(s)Sharma, Diksha
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PsychArchives acquisition timestamp2022-08-02T10:41:28Z
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Made available on2022-08-02T10:41:28Z
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Date of first publication2022-08-02
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Abstract / DescriptionThe cultural context of an organisation may significantly shape the nature of transgressions and consequent forgiveness relevant to understanding the workplace outcomes. This study explored the nature of transgressions and the dynamics of forgiveness in the workplace of a heterogeneous Indian sample which have not been well addressed in previous studies. The qualitative research design was employed. Using a purposive sampling method, 48 participants from the government (n = 30) and private organisations (n = 18) formed the final sample. The transcriptions from semi-structured interviews were analyzed by the Thematic Analysis Method. Two themes related to the nature of transgressions emerged: multiplicity of the sources of workplace transgressions (such as anger, discrimination, and work overload) and communications of workplace transgressions (e.g., through criticism, altered relationships, warnings). Concerning the dynamics of forgiveness in the workplace, three broad themes emerged: facilitators of workplace forgiveness (such as positive treatment, direct communication, scolding), barriers to workplace forgiveness (like, the intention behind wrongdoing, repetition of wrongdoing, decreased trust), and benefits of workplace forgiveness(such as positive emotions, good relations, healthy work environment). Management should develop an in-depth understanding of the nature of transgressions and the dynamics of forgiveness embedded in a specific cultural context which may help enhance a variety of positive organisational outcomes. Workplace transgressions and concomitant forgiveness are interwoven with the nature of organisations, individual factors and socio-cultural contexts. Findings also provide some support that the coexistence of individualistic and collectivistic cultural values among Indians may have shaped workplace transgressions and consequent forgiveness.en_US
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Publication statusacceptedVersionen_US
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Review statusrevieweden_US
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CitationTiwari, G. K., Pandey, R., Rai, P. K., Shukla, M., Jain, R., Budhwani, P., Choudhary, A., Namdev, L., Kachhwaha, N., & Sharma, D. (in press). Understanding the nature and consequences of transgressions and forgiveness in the workplace in India [Accepted manuscript]. Interpersona: An International Journal on Personal Relationships. http://doi.org/10.23668/psycharchives.7962en_US
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ISSN1981-6472
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Persistent Identifierhttps://hdl.handle.net/20.500.12034/7261
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Persistent Identifierhttps://doi.org/10.23668/psycharchives.7962
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Language of contentengen_US
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PublisherPsychArchivesen_US
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Is version ofhttps://doi.org/10.5964/ijpr.4625
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Is related tohttps://doi.org/10.23668/psycharchives.7778
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Keyword(s)collectivistic cultureen_US
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Keyword(s)forgivenessen_US
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Keyword(s)qualitative studyen_US
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Keyword(s)thematic analysisen_US
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Keyword(s)transgressionen_US
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Keyword(s)workplaceen_US
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Dewey Decimal Classification number(s)150
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TitleUnderstanding the nature and consequences of transgressions and forgiveness in the workplace in Indiaen_US
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DRO typearticleen_US
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Journal titleInterpersona: An International Journal on Personal Relationshipsen_US
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Visible tag(s)PsychOpen GOLDen_US
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Visible tag(s)Accepted Manuscripten_US