Work Evaluation of the Construction Supervisory Consultants in Denpasar City

— The purpose of the study is to analyse the work of the supervisory consultant based on the criteria of the Indonesian National Work Competency Standards and to formulate efforts to improve the work of the supervisory consultant using AHP method and gap analysis. The result shows that on the government projects, the work of the supervising consultants in Denpasar City, especially on the criteria of the ability for controlling quality, design dimension, cost, and time; supervising the implementation of the work methods; evaluating and reporting the contractor works; and understanding the contract documents are in “good” category. Meanwhile, the result indicates that on private projects, the work of supervisory consultants, in terms of the ability to control quality, cost, time and design dimensions are in the "very good” category; the ability to supervise the application of work methods is in “good” category. In the government project, the client prioritizes the ability of the supervisory consultants in terms of ability to control quality, dimensions, cost, and time, to understand the contract documents, supervise the work methods, and evaluate and report the contractor's performance. Whereas in private projects, the client prioritizes the capabilities of the supervisory consultants in terms of the ability to control the project quality, design dimensions, cost, and time, to evaluate and report the contractor's performance.


I. INTRODUCTION
Consultants have an important role in the success of the project. Based on direct observations in the field and interviews as a preliminary study, it has been found that most of the supervisory consultant service providers in Denpasar City still have not implemented work standards following SKKNI (Indonesian National Work Competency Standards). For example, from the results of interviews with 5 supervisory consultants in Denpasar City, 3 supervisory consultants do not understand their job desk, one of which is controlling quality, design dimensions, costs, and time which are the factors that must be met by the supervisory consultant following the SKKNI standards. consequently, it often risks a project delay. In this situation, the client (service users/ owners of the project) will judge the consultant's performance as not good, and so conflicts often occur between them, which cause a bad impact on the image of the supervisory consulting company in the future.
To survive in the competition, every consulting firm must improve its professionalism. One of them is to provide Consultant services that fulfil the client's needs and must comply with SKKNI standards. The client's needs on private projects and government projects will certainly be different, for example in government projects, supervisory consultants in addition to monitoring the quality of work, supervisory consultants are also required to understand administrative documents because, in government projects, the administration is also one of the important job desks that must be mastered by the government. Meanwhile, in private projects, supervisory consultants are not required to master administrative documents but emphasize the quality of work. Accordingly, it is important to evaluate the performance of supervisory consultants in Denpasar City based on SKKNI, viewing from the client's perspective, on both government projects and private projects. The result is used for developing efforts for improving the consultant's performance that meet the client's need and therefore improves the client's satisfaction.

Monitoring Activities
Supervision is a process of determining performance measures of taking action that can support the achievement of the expected results by the predetermined measures [1]. Supervision is determined as a process of monitoring the performance of the workforce based on standards to measure performance, ensure the quality of performance appraisals, and retrieve information that can be used as feedback on achieving results that are communicated to the workforce [2]. Supervision is part of the management function which seeks to ensure that the plans that have been set can be achieved effectively and efficiently. So it can be concluded that supervision is an act of monitoring or checking construction project activities to ensure the achievement of objectives following the previously determined plan, and take corrective actions needed to correct previous errors [3]. Effective supervision helps businesses organize work so that it can be carried out properly. The supervisory function is the last function of the management process. This function consists of monitoring and evaluating construction project activities so that construction project targets are achieved. In other words, the supervisory function understands whether the plans set out in the planning function have been achieved.

The Indonesian National Work Competency Standards (SKKNI) Supervisory Consultants
The Indonesian National Work Competency Standard, hereinafter abbreviated as SKKNI (in Indonesian term), is a workability formulation that includes aspects of knowledge, skills, and/or expertise as well as work attitudes that are relevant to the implementation of duties and job requirements stipulated by the applicable laws and regulations [4].

III. RESEARCH METHOD
This research was conducted on supervisory consultants that took on government construction projects and private construction projects in Denpasar City. It is begun with a preliminary study to identify the problem, and the identified problems are reviewed through a literature review. Subsequently, the research questionnaire is designed. Before conducting the survey, the questionnaire is tested for validity and reliability. Then, the questionnaire is distributed to a predetermined sample, then the data is recapitulated and a gap analysis is carried out which ended with conclusions and suggestions.
The research method for each research aims, are as follow: 1. To evaluate the work of consultant, survey using questionnaire is conducted, involves 84 Respondents, consist of consultants, contractors, and clients of the government and private construction projects 2. To assess the criteria for consultants who perform well, a survey using questionnaire is conducted involves 40 respondents.

3.
To formulate effort to improve the consultans' works, FGD is conducted, with 8 respondents, consist of clients and consultant leaders.

Evaluation of the Construction Supervisory
Consultants' Works following the SKKNI indicators using AHP analysis.
The first step is to weigh/value the indicators of the Indonesian National Work Competency Standard/ SKKNI using the Analytical Hierarchy Process (AHP). This involves 3 experts that have more than 10 years of experience in their field. These 3 respondents consist of 2 consultants and 1 project owner/client. The respondents are required to weigh the importance level of indicators amongst other indicators of SKKNI. The result is The works of supervisory consultants on government projects are measured using the questionnaire survey distributed to 39 respondents. These consist of supervisory consultants and project owners/clients those experienced in handling government projects. The data from the survey is analysed to result in the value of the works of the supervisory consultant. This value is multiplied by the weight of SKKNI's indicators resulting from AHP analysis (see the first step/ Fig. 1). The work of the supervisory consultant is categorised as "very good" if the value is between 0.5681-0.7357, categorised as "good" if the value is between 0.4005-0.5681, categorised as "acceptable" if the value is between 0.2330-0.4005, and categorised as "poor" if the value is between 0.0654-0.2330. Table 2, out of 10 indicators of SKKNI, it is found that there is 1 indicator that has a "very good" score, namely F (Conducting quality control, dimensions, costs, and time) getting a value of 0.600. 2 indicators are categorized as "good", namely E (supervising the application of work methods per type of work) and J (evaluating the work of contractors, reporting and submitting work). 1 indicator is categorized as "acceptable", namely A (mastering contractor contract documents). 6 indicators are categorized as "poor", namely B (conducting initial construction/PCM meetings), C (surveying existing conditions), D (conducting a contractor readiness check for work implementation), G (conducting weekly and non-scheduled coordination meetings), H (joint at the measurements of contractor's work for payments) and I (providing payment certificates). The works of supervisory consultants on government projects are measured using the questionnaire survey distributed to 45 respondents. These consist of supervisory consultants and project owners/clients those experienced in handling private projects. The data from the survey is analysed to result in the value of the works of the supervisory consultant. This value is multiplied by the weight of SKKNI's indicators resulting from AHP analysis (see the first step). Table 3 depicts that the work of the supervisory consultant is categorized as "very good" if the value is between 0.5781-0.7311, the work of the supervisory consultant is categorized as "good" if the value is between 0.4251-0.5781, the work of the supervisory consultant is categorized as "acceptable" if the value is between 0.2721-0.4251 and the work is categorized as "poor" if the value is between 0.1192-0.2721. Table 3, the work of supervisory consultants on government projects measured based on 10 indicators of SKKNI suggests that 1 variable is categorized as a very good value, namely F (Conducting quality control, dimensions, costs, and time) getting a value of 0.608. There is 1 indicator categorized as "acceptable", namely E (supervising the application of work methods per type of work). There are 8 indicators are categorized as "poor", namely A (mastering contractor contract documents), B (conducting initial construction/PCM meetings), C (surveying existing conditions), D (conducting a contractor readiness check for work implementation), G (Conducting weekly and nonscheduled coordination meetings), H (Joint at the measurements of contractor's work for payments), I (Providing payment certificates), and J (evaluating the work of contractors, reporting and submitting work). The level of importance of the supervisory consultant's performance is analyzed using the data obtained from the questionnaire survey (20 respondents) provided by the owner/ clients, that subsequently multiplied by the weight of the value obtained from AHP processing. Table 4 presents the need for the supervisory consultant is categorized as "very important" if the value is between 0.7890-1.0197, and the work of the supervisory consultant is "important" if the value is between 0.5584-0.7890. Meanwhile, the work of the supervisory consultant is categorized as "moderately important" if the value is between 0.3277-0.5584, and the work is said to be "not important" if the value is between 0.097-0.3277. The level of importance for the supervisory consultant's performance is analysed using the data obtained from the questionnaire survey (45 respondents) provided by the owner/ clients and consultants, that subsequently multiplied by the weight of the value obtained from AHP processing. Table 5 explains the need for a supervisory consultant is categorized as "very important" if the value is between 0.5723-0.7141, categorized as "important" if the value is between 0.4305-0.5723, categorized as "moderately important" if the value is between 0.2888-0.4305 and categorized as "not important" if the value is between 0.1470-0.2888. Table 5 presents the work indicator that should be owned by supervisory consultants on private projects, which is evaluated by 10 indicators of SKKNI. There is 1 indicator categorized as a "very good" score, namely F (Conducting quality control, dimensions, costs, and time). There are 3 values categorized as "moderately important" namely C (surveying existing conditions) with a value of 0.319, E (supervising the application of work methods) with a value of 0.412, and J (evaluating contractor performance, reporting, and submission of work) with the value of 0.315. The remaining 6 received a "not important", namely A (mastering contractor contract documents and supervising consultants), B (conducting initial construction/PCM meetings), D (conducting contractor readiness checks for work implementation), and G (conducting weekly and non-scheduled coordination meetings), H (conducting joint measurements for payments) and I (producing payment certificates)

As indicated in
Damayanti et al.

Efforts to Improve The Work of Construction Supervisory Consultant Services in Denpasar City
To find out what needs to be improved on each consultant's needs, it is necessary to do a gap analysis. Gap analysis is carried out to see whether the need for supervisory consultant services has been carried out following the expected conditions or not. In this study, the gap is seen based on the difference in value between the level of importance and the level of implementation. The level of importance is a condition that is expected from every need for a supervisory consultant. While the level of implementation shows the real conditions in the field.

The Gap Needs for Supervisory Consultants on Government Projects
As presented in Table 6. shows, it can be seen that the gap value ranges from 0.016-0.231, which means that the gap is in the low to very high category. Among the 10 criteria of SKKNI that should be performed by the supervisory consultants on government projects, 5 of them are in the medium gap category, 1 is in the very high gap category and 4 are in the low gap category. This means that these 6 indicators will be needed for supervisory consultant services to improve their work performance on government projects. These 6 indicators are:   Table 7 shows that in terms of the gap, it can be seen that the gap value ranges from -0.037-0.138, which means that the gap is in the low to very high category. Of the 10 needs for supervisory consultants on private projects, 1 of them is in the high gap category, 3 is in the medium gap category, and the remaining 6 are in the low gap category. This means that these 4 indicators will be needed for supervisory consultant services to improve their work performance in the implementation of private projects.  The formulation efforts for improving the work performance of the supervisory consultants is conducted through focus group discussion (FGD) involving respondents taken from supervisory consultants. It aims to formulate efforts/solutions to increase the work of the supervisory consultant on government projects and private projects. Therefore, it will meet the expectations of the clients/owners as a service user. Table 8 explains 4 strategies for improving the work of supervisory consultants on government projects and private projects, namely: 1. Education and training, based on consumer needs, education and training for supervisory consultants are important to do. This training aims to improve the ability of consultants both in the use of methods, analysis, policies, and the latest technological developments in the construction world.
2. Managerial training, Managerial training needs to be given to supervisory consultants. This training will improve the ability in decision-making, problemsolving, and work ethic