Voice-Rate is an experimental dialog system that makes product and business ratings available to consumers via a toll-free phone number. By calling Voice-Rate, users can access the ratings of more than one million products, a quarter million local businesses (restaurants), and three thousand national businesses. This paper describes the Voice Rate system, and solutions to three key technical challenges: robust name-matching, efficient disambiguation, and review synthesis for telephone playback. Voice-Rate can be accessed by calling 1-877-456-DATA (toll-free) within the U.S.
Cite as: Zweig, G., Nguyen, P., Ju, Y.-C., Wang, Y.-Y., Yu, D., Acero, A. (2007) The voice-rate dialog system for consumer ratings. Proc. Interspeech 2007, 2713-2716, doi: 10.21437/Interspeech.2007-66
@inproceedings{zweig07_interspeech,
author={Geoffrey Zweig and Patrick Nguyen and Yun-Cheng Ju and Ye-Yi Wang and Dong Yu and Alex Acero},
title={{The voice-rate dialog system for consumer ratings}},
year=2007,
booktitle={Proc. Interspeech 2007},
pages={2713--2716},
doi={10.21437/Interspeech.2007-66}
}