In this paper we present novel solutions to problems related to barge-in in telephony-based conversational systems. In particular we address recovery from falsely detected barge-in events and a method for signaling to the user that barge-in is disallowed at a particular dialogue state. The mechanisms and signals used to manage turn taking are similar to those in human-human conversation, which makes them easy to understand for users without explanation or prior training.
Cite as: Ström, N., Seneff, S. (2000) Intelligent barge-in in conversational systems. Proc. 6th International Conference on Spoken Language Processing (ICSLP 2000), vol. 2, 652-655, doi: 10.21437/ICSLP.2000-353
@inproceedings{strom00_icslp,
author={Nikko Ström and Stephanie Seneff},
title={{Intelligent barge-in in conversational systems}},
year=2000,
booktitle={Proc. 6th International Conference on Spoken Language Processing (ICSLP 2000)},
pages={vol. 2, 652-655},
doi={10.21437/ICSLP.2000-353}
}