This paper discusses the utterance generation module of a spoken dialogue system for transactions. Transactions are interesting because they involve obligations of both parties: the system should provide all relevant information; the user should feel committed to the transaction once it has been concluded. Utterance generation plays a major role in this. The utterance generation module works with prosodically annotated utterance templates. An appropriate template for a given dialogue act is selected by the following parameters: utterance type, body of the template, given information, wanted and new information. Templates respect rules of accenting and deaccenting.
Cite as: Hulstijn, J., Hessen, A.v. (1998) Utterance generation for transaction dialogues. Proc. 5th International Conference on Spoken Language Processing (ICSLP 1998), paper 0776, doi: 10.21437/ICSLP.1998-569
@inproceedings{hulstijn98_icslp,
author={Joris Hulstijn and Arjan van Hessen},
title={{Utterance generation for transaction dialogues}},
year=1998,
booktitle={Proc. 5th International Conference on Spoken Language Processing (ICSLP 1998)},
pages={paper 0776},
doi={10.21437/ICSLP.1998-569}
}