This paper presents and discusses a strategy for mixed-initiative dialogue management within a home banking application. The strategy tries to utilise the guidance of system-directed dialogues, while accommodating user initiated focus shifts by the inclusion of short-cuts in the dialogue. The paper reports on two experiments, one with a simulated speech recogniser (WOZ), and the second with a fully automated system. Both experiments shows that users use the possibility for short-cuts, even when not instructed of their existence. A tendency towards user habituation is also demonstrated.
Cite as: Larsen, L.B. (1997) A strategy for mixed-initiative dialogue control. Proc. 5th European Conference on Speech Communication and Technology (Eurospeech 1997), 1331-1334, doi: 10.21437/Eurospeech.1997-373
@inproceedings{larsen97_eurospeech,
author={Lars Bo Larsen},
title={{A strategy for mixed-initiative dialogue control}},
year=1997,
booktitle={Proc. 5th European Conference on Speech Communication and Technology (Eurospeech 1997)},
pages={1331--1334},
doi={10.21437/Eurospeech.1997-373}
}