기존 연구에서 상사-부하 간 성격 부합이 조직내 만족이나 태도에 미치는 영향에 대한 연구는 있었지만 정신건강의 지표 중 하나인 소진(burnout)에 미치는 영향을 살펴본 연구는 적었다. 본 연구는 특히 상사-부하 간 성격적 일치의 지표로서 문화적 가치 특성이 내면화된 자기해석(self-construals)을 사용하여 상사-부하의 부합이 소진에 어떠한 영향을 미치는가를 살펴보았다. 서비스 조직에서 근무하는 280명을 대상으로 자기해석과 소진을 측정하고 다차항 회귀분석(Polynomial Regression Analysis)과 반응 표면 방법론(Response Surface Methodology)을 이용하여 자료를 분석하였다. 분석 결과 상사-부하의 자기해석의 유사성이 소진에 미치는 영향의 크기는 크지 않았으나 상사와 부하 모두 관계적 자기해석 성향자일수록 부하의 감정소모, 비인간화 및 동료와 상사에 대한 소진 경향은 낮아졌음이 발견되었다. 이러한 결과가 조직 관리에 갖는 의미를 논의하였다.
The present study investigated the influences of superior-subordinate similarity in self-construals on the subordinates’ psychological burnouts. With two hundred and eighty employees working in service industry, the level of psychological burnouts, subordinates’ self-construals, and the superior’s self-construals perceived by subordinates were measured. Data were analyzed using the Polynomial Regression Analysis and the Response Surface Methodology. As a result, it was found that both the superiors’ and the subordinates’ levels of interdependent self accounted for the level of psychological burnout indicators (depersonalization, burnout caused by colleague workers, and psychological burnout caused by superiors) although the influence of superior-subordinate similarity in self-construals on burnouts was not as large as the hypothesis predicted. The implications on organizational management are discussed.
The present study investigated the influences of superior-subordinate similarity in self-construals on the subordinates’ psychological burnouts. With two hundred and eighty employees working in service industry, the level of psychological burnouts, subordinates’ self-construals, and the superior’s self-construals perceived by subordinates were measured. Data were analyzed using the Polynomial Regression Analysis and the Response Surface Methodology. As a result, it was found that both the superiors’ and the subordinates’ levels of interdependent self accounted for the level of psychological burnout indicators (depersonalization, burnout caused by colleague workers, and psychological burnout caused by superiors) although the influence of superior-subordinate similarity in self-construals on burnouts was not as large as the hypothesis predicted. The implications on organizational management are discussed.
