초록
In this era of cut-throat competition, innovation is a source of competitive advantage, and securing core competency through innovation plays a pivotal role in ensuring the survival and growth of an organization. In an organization, R&D team is a core division driving innovation, and creative tension and conflict among researchers fuels innovative performance. Despite heated debate over the positive and negative effects of conflict, insufficiently-identified process factors have left sophisticated mechanisms between conflicts and effects unaddressed. This study assumes that team learning behaviors can be an important process factor given that conflict propels learning, and that learning is a decisive factor in creating competitive advantage. This study conducted an empirical analysis of the relationship between relationship/task conflict and team innovative performance, and the mediating role of team learning behaviors using data collected from a questionnaire sent out to the heads of 262 R&D teams and second highest-ranking officials thereof. The analysis conducted based on structural equation model indicates that relationship conflict has negatively affected team learning behaviors, whereas task conflict has positively influenced team learning behaviors (full mediation effect), team learning behaviors has positively influenced team innovative performance. Based on these results, the study has suggested implications of intra-team conflict and team learning behaviors for team innovative performance.
키워드
Relationship Conflict, Task Conflict, Team Learning Behaviors, Team Innovative Performance, R&D Teams.
참고문헌(107)
-
[학술지] 김창호 / 2005 / 팀 조직의 활동이 지식경영 활동 및 성과에 미치는 영향에 대한 실증적인 분석 / 지식경영연구 6 (2) : 91 ~ 107
-
[학술지] 박헌준 / 2004 / 프로젝트 팀의 학습이 팀 성과에 미치는 영향 / 인사조직연구 12 (특호) : 41 ~ 66
-
[학술지] 박희진 / 2009 / 팀 구성원들의 교류기억과 팀 멘탈모델의 관계 - 팀 학습 행동의 매개를 중심으로 - / 한국심리학회지: 산업 및 조직 22 (4) : 597 ~ 623
-
[학술지] 박희진 / 2011 / 팀 학습 행동과 팀 수행의 관계: 메타분석 / 한국심리학회지: 산업 및 조직 24 (3) : 651 ~ 672
-
[학술지] 박희진 / 2007 / 팀 학습 및 교류활성기억과 팀 수행의 관계: 팀 맥락을 선행요인으로 / 한국심리학회지: 산업 및 조직 20 (4) : 475 ~ 496
-
[학술지] 손영우 / 2009 / 임파워링 리더행동과 팀원들의 학습행동 및 교류기억의 관계: 팀 효능감, 혁신성향 및 리더에 대한 신뢰의 매개효과 / 한국심리학회지: 산업 및 조직 22 (1) : 1 ~ 25
-
[학술지] 이준호 / 2012 / 연구개발팀에서 팀 효능감과 팀 혁신성과간의 관계에서 팀 학습행동의 매개역할 / 지식경영연구 13 (3) : 105 ~ 126
-
[학술지] 이준호 / 2011 / 집단 내 갈등과 이직의도의 관계에서 직무만족의 매개효과: 한국과 중국 종업원들의 공통점과 차이점 / 한국심리학회지: 산업 및 조직 24 (1) : 75 ~ 102
-
[학술지] 이준호 / 2011 / 연구개발 집단에서의 갈등과 혁신성과간 관계에서 집단효능감의 조절역할 / 조직과 인사관리연구 35 (1) : 75 ~ 102
-
[학술지] 임희정 / 2005 / 지식근로자의 공유인지와 팀 효과성의 관계 / 지식경영연구 6 (2) : 67 ~ 89
-
[학술지] 전영욱 / 2009 / 팀 학습에 영향을 미치는 요인에 관한 구조분석 / Andragogy Today: Interdisciplinary Journal of Adult & Continuing Education (IJACE) 12 (4) : 115 ~ 146
-
[학술지] Akgu, A. E. / 2002 / Multi-dimensionalityofLearninginNew ProductDevelopmentTeams / EuropeanJournalofInnovationManagement 5 (2) : 57 ~ 72
-
[학술지] Akkerman, S. / 2007 / Reconsidering GroupCognition: From Conceptual Confusion to aBoundary Area between Cognitive andSocio-cultural Perspectives / Educational ResearchReview 2 (1) : 39 ~ 63
-
[학술지] Amabile, T. M. / 1996 / Assessing the WorkEnvironment for Creativity / Academy ofManagementJournal 39 (5) : 1154 ~ 1184
-
[학술지] Amason, A. C. / 1996 / DistinguishingtheEffectsofFunctionalandDysfunctionalConflictonStrategicDecision Making:Resolving a Paradox forTopManagement Teams / Academy of ManagementJournal 39 (1) : 123 ~ 148
-
[학술지] Amason,A.C / 1997 / TheEffects of Top Management Team Size andInteraction Norms on Cognitive and AffectiveConflict / JournalofManagement 23 (4) : 495 ~ 516
-
[학술지] Anderson, J.C. / 1988 / Structural Equation Modeling in Practice: AReview and Recommended Two-step Approach / PsychologicalBulletin 103 (3) : 411 ~ 423
-
[학술지] Anderson,N. / 1996 / TheTeam ClimateInventory:DevelopmentoftheTCIand its Applications in Teambuilding forInnovativeness / European Journal of Work andOrganizationalPsychology 5 (1) : 53 ~ 66
-
[단행본] Argyris, C. / 1999 / OnOrganizationalLearning / Blackwell
-
[단행본] Argyris,C / 1978 / OrganizationalLearning:A Theory of Action Perspective / Addison-Wesley
-
[학술지] Bagozzi,R.P. / 1988 / OntheEvaluationof Structural Equation Models / Journal of theAcademyofMarketingScience 16 (1) : 74 ~ 94
-
[학술지] Bain, A. / 1998 / Social Defenses againstOrganizationalLearning / Human Relations 51 (3) : 413 ~ 429
-
[학술지] Banker, R. D. / 1996 / ImpactofWork TeamsonManufacturingPerformance:A LongitudinalFieldStudy / Academy of Management Journal 39 (4) : 867 ~ 890
-
[학술지] Baron, R.M. / 1986 / TheModerator-mediatorVariableDistinctioninSocialPsychologicalResearch:Conceptual,Strategic,andStatisticalConsiderations / JournalofPersonalityandSocialPsychology 51 (6) : 1173 ~ 1182
-
[학술지] Bourgeois, L.J. / 1988 / Strategy Decision Processesin a High VelocityEnvironment:FourCasesin theMicro-computerIndustry / ManagementScience 34 : 816 ~ 835
-
[학술지] Brehmer, B. / 1976 / SocialJudgmentTheoryandtheAnalysisofInterpersonalConflict / PsychologicalBulletin 83 (6) : 985 ~ 1003
-
[학술지] Brockhoff, K. / 2003 / Customers'PerspectivesofInvolvement in New Product Development / International Journal of Technology Management 26 (5) : 464 ~ 481
-
[학술지] Brodbeck, F. C. / 2002 / TheDissemination ofCritical,Unshared Informationin Decision-making Groups: The Effects ofPre-discussion Dissent / European JournalofSocialPsychology 32 (1) : 35 ~ 56
-
[학술지] Brown,J.S / 1991 / OrganizationalLearning and Communities-of-practice:Toward aUnified View of Working, Learning, andInnovation / OrganizationScience 2 (1) : 40 ~ 57
-
[학술지] Bunderson, J.S / 2003 / Management Team Learning Orientation andBusiness Unit Performance / Journal of AppliedPsychology 88 (3) : 552 ~ 560
-
[학술지] Caldwell,D.F / 2003 / TheDeterminants of Team-based Innovation inOrganizations:TheRoleofSocialInfluence / SmallGroupResearch 34 (4) : 497 ~ 517
-
[학술지] Carnevale,P.J. / 1998 / SocialValuesand SocialConflictin CreativeProblemSolving and Categorization / JournalofPersonalityandSocialPsychology 74 (5) : 1300 ~ 1309
-
[학술지] Cohen, W.M / 1990 / Absorptive Capacity: A New Perspective onLearning and Innovation / Administrative ScienceQuarterly 35 (1) : 128 ~ 152
-
[학술지] Combs, K. L. / 1993 / The Role of InformationSharing in Cooperative Research andDevelopment / International Journal of IndustrialOrganization 11 (4) : 535 ~ 551
-
[단행본] Coser, L. A. / 1956 / TheFunctionsofSocialConflict / FreePress
-
[학술지] Crossan, M. M. / 1999 / An OrganizationalLearning Framework:From Intuition to Institution / Academy ofManagementReview 24 (3) : 522 ~ 537
-
[단행본] Daft, R. L. / 2004 / Organization TheoryandDesign / ThomsonSouthwestern
-
[학술지] Day, D. / 2004 / Leadership Capacity in Teams / The LeadershipQuarterly 15 : 857 ~ 880
-
[학술지] DeDreu, C. K. W. / 2006 / WhenTooLittleorTooMuch Hurts: Evidence for a CurvilinearRelationship between Task Conflict andInnovationinTeams / JournalofManagement 32 (1) : 83 ~ 107
-
[단행본] DeDreu,C.K.W / 1997 / UsingConflictinOrganizations / Sage
-
[학술지] DeDreu,C.K.W / 2001 / Responses to Relationship Conflict and TeamEffectiveness / JournalofOrganizationalBehavior 22 : 309 ~ 328
-
[학술지] DeDreu,C.K.W / 2003 / TaskversusRelationship Conflict,Team Performance,and Team MemberSatisfaction:A Meta-analysis / JournalofAppliedPsychology 88 (4) : 741 ~ 749
-
[학술지] DeDreu,C.K.W / 2001 / MinorityDissentandTeam Innovation:TheImportanceofParticipation in Decision Making / Journal ofAppliedPsychology 86 (6) : 1191 ~ 1201
-
[학술지] deWit, F. R. C. / 2012 / The Paradox of Intragroup Conflict: AMeta-analysis / JournalofAppliedPsychology 97 (2) : 360 ~ 390
-
[단행본] Dechant,K / 1991 / InSearchoftheLearningOrganization:Toward aConceptualModelofCollectiveLearning, In ProceedingsoftheEasternAcademyofManagement / Eastern Academy ofManagement : 225 ~ 228
-
[학술지] Decuyper, S. / 2010 / Grasping the Dynamic Complexity ofTeam Learning: An Integrative Model forEffective Team Learning in Organizations / EducationalResearchReview 5 (2) : 111 ~ 133
-
[학술지] Drach-Zahavy, A. / 2004 / The Proficiency Trap:How to BalanceEnriched Job Designsand theTeam'sNeedforSupport / JournalofOrganizationalBehavior 25 (8) : 979 ~ 996
-
[학술지] Dunphy, D / 1996 / Teams:Panaceas or Prescription for ImprovedPerformance / HumanRelations 49 (5) : 677 ~ 698
-
[학술지] Dyer, B / 1998 / InnovationStrategyandSanctionedConflict:A New EdgeinInnovation / Journal of Product InnovationManagement 15 (6) : 505 ~ 519
-
[단행본] Earley,P.C / 2002 / MultinationalTeams:A New Perspective / LawrenceErlbaum Associates
-
[학술지] Edmondson, A. / 1999 / PsychologicalSafety andLearningBehaviorinWorkTeams / AdministrativeScienceQuarterly 44 (2) : 350 ~ 383
-
[학술지] Edmondson, A. C. / 2001 / Disrupted Routines:Team Learning andNew Technology Implementation in Hospitals / AdministrativeScienceQuarterly 46 (4) : 685 ~ 716
-
[학술지] Ellis, A. P. J. / 2003 / TeamLearning:CollectivelyConnectingtheDots / JournalofAppliedPsychology 88 (5) : 821 ~ 835
-
[학술지] Farh, J. L. / 2010 / TaskConflict and Team Creativity:A Question ofHow Much and When / Journal of AppliedPsychology 95 (6) : 1173 ~ 1180
-
[학술지] Fornell,C / 1981 / EvaluatingStructural Models with Unobservable Variableand Measurement Error / Journal of MarketingResearch 18 (1) : 39 ~ 50
-
[학술지] Gibson,C / 2003 / A HealthyDivide: Subgroup as a Stimulus for TeamLearningBehavior / AdministrativeScienceQuarterly 48 : 202 ~ 239
-
[단행본] Greenberg,J / 1983 / ProceduralJustice,Participation,and theFairProcessEffectin Groups and Organizations, In Basic Group Processes / Springer-Verlag : 235 ~ 256
-
[학술지] Gruenfeld, D. H. / 1998 / CognitiveFlexibility,CommunicationStrategy,and IntegrativeComplexity in Groups:PublicversusPrivateReactionsto Majority andMinority Status / Journal of Experimental SocialPsychology 34 (2) : 202 ~ 226
-
[학술지] Guetzkow,H / 1954 / AnAnalysisofConflict in Decision-making Group / HumanRelations 7 : 367 ~ 381
-
[학술지] Guth,W.D / 1986 / StrategyImplementation versus Middle ManagementSelf-interest / Strategic Management Journal 7 : 313 ~ 327
-
[단행본] Hair, J. F. / 2006 / MultivariateDataAnalysis / PrenticeHall
-
[단행본] Hedberg, B. / 1981 / How OrganizationsLearnandUnlearn, In HandbookofOrganizationalDesign / OxfordUniversityPress : 3 ~ 27
-
[학술지] Hirst, G. / 2009 / A Cross-levelPerspective on EmployeeCreativity: Goal Orientation, Team LearningBehavior,and IndividualCreativity / Academy ofManagementJournal 52 (2) : 280 ~ 293
-
[학술지] Huber, G. P. / 1991 / OrganizationalLearning:TheContributing Processes and the Literatures / OrganizationalScience 2 : 88 ~ 115
-
[학술지] Ickes, W / 1994 / SocialCognition and Social Cognition from theSubjective to the Intersubjective / Small GroupResearch 25 (2) : 294 ~ 315
-
[학술지] Jehn, K. A. / 1995 / A MultimethodExaminationofthe Benefits and Detriments of IntragroupConflict / Administrative Science Quarterly 40 : 256 ~ 282
-
[학술지] Jehn,K.A / 2003 / IntragroupConflict in Organizations: A ContingencyPerspectiveon theConflict-outcomeRelationship / ResearchinOrganizationalBehavior 25 : 187 ~ 242
-
[학술지] Jehn,K.A. / 2001 / TheDynamicNature of Conflict:A Longitudinal Study ofIntragroup Conflict and Group Performance / AcademyofManagementJournal 44 (2) : 238 ~ 251
-
[단행본] Kelloway, E. K. / 1998 / UsingLisrelforStructuralEquationModeling / Sage
-
[학술지] Kim, Y. / 1999 / TheRolesofR&D Team Leaders in Korea: A ContingentApproach / R&D Management 29 (2) : 153 ~ 165
-
[학술지] Kirkman, B. L. / 2004 / TheImpactofTeam Empowermenton VirtualTeam Performance:The ModeratingRole of Face to Face Interaction / Academy ofManagementJournal 46 (2) : 1 ~ 15
-
[단행본] Kozlowski, S.W.J / 2003 / WorkgroupsandTeamsinOrganization, In Comprehensive Handbook of Psychology,IndustrialandOrganizationalPsychology / Wiley : 333 ~ 375
-
[학술지] Kremer-Bennett,J / 1994 / TheTwelve Building Blocks of the LearningOrganization / Training : 41 ~ 49
-
[학술대회] Lizeo, E. / 2005 / A Dynamic Model of GroupLearning and Effectiveness / System DynamicsSocietyConference2005
-
[학술지] Lovelace, K. / 2001 / MaximizingCross-functionalNew ProductTeams'InnovativenessandConstraintAdherence:A ConflictCommunicationsPerspective / AcademyofManagementJournal 44 (4) : 779 ~ 793
-
[단행본] Marsick, V. J. / 1993 / Team Learning, In SculptingtheLearningOrganization:LessonsintheArtandScienceofSystemicChange / Jossey-Bass : 96 ~ 117
-
[학술지] Matsuo, M. / 2006 / CustomerOrientation,Conflict,and Innovativeness in Japanese SalesDepartments / JournalofBusiness Research 59 (2) : 242 ~ 250
-
[학술지] McDermott, R. / 1999 / LearningacrossTeams:TheRole of Communities of Practice in TeamOrganization / KnowledgeManagementReview 3 (8) : 32 ~ 36
-
[학술지] Moorman, C. / 1995 / Organizational MarketInformation Processes:CulturalAntecedentsandNew Product Outcomes / Journal of MarketingResearch 32 : 318 ~ 335
-
[학술지] Mumford, M. D. / 2002 / SocialInnovation:TenCasesfrom BenjaminFranklin / CreativityResearchJournal 14 : 253 ~ 266
-
[학술지] Ortega, A. / 2010 / Team Learning and Effectiveness inVirtualProjectTeams:TheRoleofBeliefsaboutInterpersonal Context / Spanish Journal ofPsychology 13 (1) : 267 ~ 276
-
[학술지] Panteli,N / 2005 / TrustandConflict within Virtual Inter-organizationalAlliances: A Framework for FacilitatingKnowledge Sharing / Decision Support Systems 39 (4) : 599 ~ 617
-
[학술지] Pearsall, M. J. / 2009 / Coping with Challengeand HindranceStressorsin Teams:Behavioral,Cognitive,and AffectiveOutcomes / Organizational Behavior and HumanDecisionProcesses 109 (1) : 18 ~ 28
-
[학술지] Peter,M / 2005 / TheCentralityofTeams in the OrganizationalLearning Process / ManagementDecision 43 (9) : 1186 ~ 1202
-
[학술지] Pirola-Merlo, A. / 2004 / TheRelationship between IndividualCreativity andTeam Creativity:Aggregating acrossPeopleandTime / Journal of Organizational Behavior 25 (2) : 235 ~ 257
-
[학술지] Priem,R. / 1991 / Process andOutcomeExpectationsfortheDialecticalInquiry,Devil'sAdvocacy,and ConsensusTechniquesofStrategicDecisionMaking / GroupandOrganizationStudies 16 : 206 ~ 225
-
[단행본] Quinn, J. B. / 1980 / Strategies forChange:LogicalIncrementalism / HomewoodIL
-
[학술지] Scarpello, V / 1991 / AnExploration ofCriticalPersonalitiesin Researchand DevelopmentOrganizations / JournalofHighTechnologyManagementResearch 2 (2) : 151 ~ 158
-
[단행본] Schwab, D. P. / 2005 / Research Methods forOrganizationalStudies / Erlbaum
-
[학술지] Schweiger,D.M / 1989 / Experiential Effects of DialecticalInquiry, Devil's Advocacy, and ConsensusApproaches to Strategic Decision Making / AcademyofManagementJournal 32 (4) : 745 ~ 772
-
[학술지] Schwenk, C. R. / 1990 / Conflictin OrganizationalDecision Making:An Exploratory Study ofitsEffects in For-profit and Not-for-profitOrganizations / ManagementScience 36 (4) : 436 ~ 448
-
[단행본] Senge, R. / 1990 / The Fifth Discipline / Doubleday
-
[학술지] Shrivastava, P. / 1983 / A Typology ofOrganizational Learning Systems / Journal ofManagementStudies 20 (1) : 7 ~ 28
-
[단행본] Simon, H. / 1976 / AdministrativeBehavior / FreePress
-
[학술지] Somech, A. / 2006 / TheEffectsofLeadershipStyleand Team Process on Performance andInnovationinFunctionallyHeterogeneousTeams / JournalofManagement 31 (1) : 132 ~ 157
-
[단행본] Tjepkema, S. / 2003 / TheLearningInfrastructureofSelf-managingWorkTeams / TwenteUniversityPress
-
[학술지] Van den Bossche, P. / 2006 / Socialand CognitiveFactors Driving Teamwork in CollaborativeLearning Environments:Team Learning BeliefsandBehaviors / SmallGroupResearch 37 : 490 ~ 521
-
[학술지] Van derVegt,G.S / 2005 / Learning and Performance in MultidisciplinaryTeams: The Importance of Collective TeamIdentification / AcademyofManagementJournal 48 : 532 ~ 547
-
[학술지] van Woerkom,M / 2009 / Learning from Conflicts?TheRelationsbetweenTask and Relationship Conflicts,Team Learningand Team Performance / EuropeanJournalofWorkandOrganizationalPsychology 18 (4) : 381 ~ 404
-
[학술지] Wall,J.A / 1995 / Conflictandits Management / Journal of Management 21 (3) : 515 ~ 558
-
[학술지] Wall,V.D / 1986 / PerceptionsofInequity, Satisfaction, and Conflict inTask-oriented Groups / Human Relations 39 (11) : 1033 ~ 1052
-
[학술지] Walsh, J. P. / 1988 / Negotiated BeliefStructuresand DecisionPerformance: An Empirical Investigation / OrganizationalBehaviorandHumanDecisionProcess 42 : 194 ~ 216
-
[학술지] West, M. A. / 2002 / Sparkling Fountains orStagnant Ponds: An Integrative Model ofCreativity and Innovation Implementation inWorkGroups / AppliedPsychology:AnInternationalReview 51 (3) : 355 ~ 424
-
[단행본] West, M. A. / 2003 / InternationalHandbook ofOrganizationalTeamworkand Cooperative Working / Wiley
-
[단행본] Wildemeersch, D. / 2007 / Social LearningRevisited: Lessons Learned from North andSouth, In SocialLearning:Towardsa Sustainable World / WageningenAcademyPublishers : 99 ~ 116
-
[학술지] Wong, S. / 2004 / Distal and Local GroupLearning:Performance Trade-offs and Tensions / OrganizationScience 15 : 645 ~ 656
-
[학술지] Zellmer-Bruhn, M. / 2006 / MultinationalOrganization Context:ImplicationsforTeam Learningand Performance / AcademyofManagementJournal 49 (3) : 501 ~ 518