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Chen, C. F., and and Phou, S. (2013). A closer look at destination: Image, personality relationship and loyalty. Tourism Management, 36, 269-278
Chin, W. W. (2010). Bootstrap cross-validation indices for PLS path model assessment. In Handbook of partial least squares (pp. 83-97). Springer, Berlin, Heidelberg.
Cooper, Fketcher, J., Gilbert, D., and Wanhill, S. (1995). Tourism, principles and prantice. London: Logman.
Cooper, D. R., and Schindler, P. S. (2006). Bussines Research Methods, 9th edition. New Texas: McGraw-Hill International Edition.
Dagustani, D., Kartini, D., Oesman, Y. M., & Kaltum, U. (2018). Destination image of tourist: Effect of travel motivation and memorable tourism experience. Etikonomi, 17(2), 307-31
Dominique, F., and Lopes, S. (2011). Destination image: Origins, Developments and Implications. Journal, 9, 302.
Fandy, T. (2014). Pemasaran Jasa – Prinsip, Penerapan, dan Penelitian,. Yogyakarta: Andi Offset.
Ferdinand, A. (2014). Metode Penelitian Manajemen Pedoman Penelitian untuk Penulisan Skripsi Tesis dan disertai Ilmu Manajemen. Semarang: Undip.
Gartner, W. C., and and Hunt, J. D. (1987). An analysis of state image change over a twelveâ€year period (1971–1983). Journal of Travel Research 26(2).
Geisser, S. (1975). The predictive sample reuse method with applications. Journal of the American Statistical Association, 7(350), 320-328.
Ghozali, I. (2009). Metode Penelitian Manajemen. Semarang: BP Undip.
Gohary, A., Pourazizi, L., Madani , F., and Chan, E. (2018). Examining Iranian tourists’ memorable experiences on destination satisfaction and behavioral intentions. Current Issues in Tourism Journal.
Hallmann, K., Zehrer, A., and Müller, S. (2015). Perceived destination image: An image model for a winter sports destination and its effect on intention to revisit. Journal of Travel Research, 54(1).
Hanif, A., Kusumawati, A., and Mawardi, M. (2016). Pengaruh citra destinasi terhadap kepuasan wisatawan serta dampaknya terhadap loyalitas wisatawan: Studi pada wisatawan nusantara yang berkunjung ke Kota Batu. Jurnal Administrasi Bisnis S1, 38(1),44-52.
Hartono, J. (2008). Metodologi Penelitian Sistem Informasi. Yogyakarta: CV Andi Offset.
Hellier, P. (2003). Customer Repurchase Intention: A General Structual Equation Model. New Jersey: Vol. 37. Iss 11/12.
Hosseini, S. (2015). Survey the Relationships between Destination Image, Tourist Satisfaction and Destination Loyalty. International Journal of Research in Social Sciences. 5(6).
Hu, L.-t., and Bentler, P. M. (1998). Fit Indices in covariance structure modeling: Sensitivity to underparameterized model misspecification, psychological methods, 3(4): 424-453.
Huang, S., & Hsu, C. H. (2009). Effects of travel motivation, past experience, perceived constraint, and attitude on revisit intention. Journal of travel research, 48(1), 29-44.
Kementerian pariwisata dan Ekonomi Kreatif. (2019). Statisti Wisatawan Nusantara. Jakarta: Kementerian Pariwisata dan Ekonomi Kreatif .
Khansa, V. R., and Farida, N. (2016). Pengaruh harga dan citra destinasi terhadap niat berkunjung kembali melalui kepuasan (Studi pada wisatawan domestik Kebun Raya Bogor). Jurnal Ilmu Administrasi Bisnis, 5(4)104-114.
Kim, J. H. (2018). The impact of memorable tourism experiences on loyalty behaviors: The mediating effects of destination image and satisfaction. Journal of Travel Research, 57(7), 856-870.
Kim, J. H., Ritchie, J. B., and and McCormick, B. (2012). Development of a scale to measure Tourism Experiences. Journal of Travel Research 51(1).
Kim, J. H., Ritchie, J. R., and and Tung, V. W. (2010). The effect of memorable experience on behavioral intentions in tourism: A structural equation modeling approach. Tourism Analysis, 15(6), 637-648.
Kotler, K. (2009). Manajemen Pemasaran 1 Edisi Ketiga Belas. Jakarta: Erlangga.
Kotler, P., Armstrong, G., Wong, V., and Saunders, J. (2008). Principles Of Marketing. New Jersey: Financial Times Prentice Hall.
Kottler, P. (2000). Marketing Management, Volume 1. New jersey: Prentice Hall.
Lee, S., Jeon, S., and and Kim, D. (2011). The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea. Tourism Management 32 (5), 1115-1124.
Lupiyoadi, R. (2013). Manajemen Pemasaran Jasa. Edisi Ketiga. Jakarta : Salemba Empat.
Maulida, L., Pangestuti, E., and Bafadhal, A. S. (2019). Pengaruh atribut produk wisata terhadap kepuasan dan dampaknya pada revisit intention (Survei pada pengunjung Goatzilla Farm Kabupaten Lumajang). Jurnal Administrasi Bisnis, 75(1), 1-9.
Morgan, M., and Xu, F. (2009). Student travel experiences: Memories and dreams. Journal of Hospitality Marketing and Management 18(2–3), 216-236.
Nair, V. K., and Raju, M. (2017). Formation of tourism experience and its influence on destination image - Evidences from literature. International Journal of Qualitative Research in Services, 2(4), 325-334.
Pine, B. J., and Gilmore, J. H. (1998). Welcome to The Experience Economy. Harvard Business Review, 76(4), 97-105.
Piramanayagam, S., Sud, S., and Seal, P. (2020). Relationship between tourist local food experiencesscape, satisfaction and behavioural intention. International Journal of Tourism and Hospitality Research, 31(2), 316-330
Prayag, G., and and Ryan, C. (2012). Antecedents of tourists’ loyalty to Mauritius: The role and influence of destination image, place attachment, personal involvement, and satisfaction. Journal of Travel Research 51(3), 342-356.
Prayag, G., Hosany, S., Muskat, B., and and Del Chiappa, G. (2017). Understanding the relationships between tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. Journal of Travel Research, 56(1), 41-54.
Pullman, M. E., and Gross, M. A. (2004). Ability of experience design elements. Decision Sciences. 35(3), 551-578.
Qu, H., Kim, L. H., and and Im, H. H. (2011). A model of destination branding:Integrating the concepts of the branding and destination image. Tourism Management 32(3), 456-476.
Rajesh, R. (2013). Impact of tourist perceptions, destination image and tourist satisfaction on destination loyalty: A conceptual model. PASOS. Revista de Turismo y Patrimonio Cultural, 11(3), 67-78.
Ruslan, R. (2004). Metode Penelitian Public Relations dan Komunikasi. Jakarta: Raja Grafindo Persada.
Safitri, C., and Maftukhah, I. (2018). Pengaruh kualitas layanan, promosi dan citra destinasi terhadap kepuasan melalui keputusan pengunjung. Management Analysis Journal, 6(3), 310-319.
Santana, M.â€J. D., Beerliâ€Palacio, A., and Nazzareno, P. A. (2017). Antecedents and consequences of destination image gap. Annals of Tourism Research, 62, 13-25.
Schiffman, L. and. (2010). Consumer Behaviour (10th ed). New Jersey, Pearson: Prentice Hall.
Sharma, P., and Nayak, J. K. (2019). Understanding tourism experiences as the determinants of tourists’ behaviour. International Journal of Tourism Research, 21(4),504-518.
Stone, M. (1974). Cross-validation and multinomial prediction. Biometrika.
Stylos, N., Vassiliadis, C., Bellou, V., and Andronikidis, a. (2013). Elsevier tourism management. Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination. Tourism Management, 53, 40-60.
Sugiyono (2018). Metode Penelitian Kuantitatif, Kualitatif dan RandD. Bandung: Alfabeta.
Trimurti, C. S., & Nugraha, H. S. (2020). Pengaruh harga dan citra destinasi terhadap minat berkunjung kembali melalui kepuasan: Studi pada Wisatawan Umbul Sidomukti Semarang. Jurnal Ilmu Administrasi Bisnis, 9(2), 75-82.
Utama, A. Z. (2019). Peran dimensi TE dalam upaya meningkatkan intentitas minat berkunjung kembali . Jurnal Ilmiah Unbraw, 7(2).
Veasna, S., Wu, W. Y., and Huang, C. H. (2013). The impact of destination source credibility on destination satisfaction: The mediating effects of destination attachment and destination image. Tourism Management, 36, 511-526
Voss, C., Roth, A. V., and Chase, R. B. (2008). Experience, service operations strategy, and services as destinations: Foundations and exploratory investigation. Production and Operations Management, 17(3), 247-266.
Wang, C. Y., and and Hsu, M. K. (2010). The relationships of destination image satisfaction, and behavioral intentions: An integrated model. Journal of Travel and Tourism Marketing, 27(8), 829-843.
Wibowo, S. F., Sazali, A., and Kresnamurti, K. (2016). The influence of destination image and tourist satisfaction toward revisit intention of Setu Babakan Betawi cultural village. Jurnal Riset Manajemen Sains Indonesia, 7(1), 136-156.
Wijaksono, R. A. (2019). Pengaruh experiental marketing terhadap revisit intention melalui kepuasan: Studi kasus Trans Studio Mini Surabaya Jurnal Ilmu Manajemen. 7(2)
Zhang, H., Wu, Y., & Buhalis, D. (2018). A model of perceived image, memorable tourism experiences and revisit intention. Journal of Destination Marketing & Management, 8, 326-336.
Bhat, S. A., and Darzi, M. A. (2018). Antecedents of tourist loyalty to tourist destinations: A mediated-moderation study. International Journal of Tourism Cities, 4(2).
Chen, C. F., and and Phou, S. (2013). A closer look at destination: Image, personality relationship and loyalty. Tourism Management, 36, 269-278
Chin, W. W. (2010). Bootstrap cross-validation indices for PLS path model assessment. In Handbook of partial least squares (pp. 83-97). Springer, Berlin, Heidelberg.
Cooper, Fketcher, J., Gilbert, D., and Wanhill, S. (1995). Tourism, principles and prantice. London: Logman.
Cooper, D. R., and Schindler, P. S. (2006). Bussines Research Methods, 9th edition. New Texas: McGraw-Hill International Edition.
Dagustani, D., Kartini, D., Oesman, Y. M., & Kaltum, U. (2018). Destination image of tourist: Effect of travel motivation and memorable tourism experience. Etikonomi, 17(2), 307-31
Dominique, F., and Lopes, S. (2011). Destination image: Origins, Developments and Implications. Journal, 9, 302.
Fandy, T. (2014). Pemasaran Jasa – Prinsip, Penerapan, dan Penelitian,. Yogyakarta: Andi Offset.
Ferdinand, A. (2014). Metode Penelitian Manajemen Pedoman Penelitian untuk Penulisan Skripsi Tesis dan disertai Ilmu Manajemen. Semarang: Undip.
Gartner, W. C., and and Hunt, J. D. (1987). An analysis of state image change over a twelveâ€year period (1971–1983). Journal of Travel Research 26(2).
Geisser, S. (1975). The predictive sample reuse method with applications. Journal of the American Statistical Association, 7(350), 320-328.
Ghozali, I. (2009). Metode Penelitian Manajemen. Semarang: BP Undip.
Gohary, A., Pourazizi, L., Madani , F., and Chan, E. (2018). Examining Iranian tourists’ memorable experiences on destination satisfaction and behavioral intentions. Current Issues in Tourism Journal.
Hallmann, K., Zehrer, A., and Müller, S. (2015). Perceived destination image: An image model for a winter sports destination and its effect on intention to revisit. Journal of Travel Research, 54(1).
Hanif, A., Kusumawati, A., and Mawardi, M. (2016). Pengaruh citra destinasi terhadap kepuasan wisatawan serta dampaknya terhadap loyalitas wisatawan: Studi pada wisatawan nusantara yang berkunjung ke Kota Batu. Jurnal Administrasi Bisnis S1, 38(1),44-52.
Hartono, J. (2008). Metodologi Penelitian Sistem Informasi. Yogyakarta: CV Andi Offset.
Hellier, P. (2003). Customer Repurchase Intention: A General Structual Equation Model. New Jersey: Vol. 37. Iss 11/12.
Hosseini, S. (2015). Survey the Relationships between Destination Image, Tourist Satisfaction and Destination Loyalty. International Journal of Research in Social Sciences. 5(6).
Hu, L.-t., and Bentler, P. M. (1998). Fit Indices in covariance structure modeling: Sensitivity to underparameterized model misspecification, psychological methods, 3(4): 424-453.
Huang, S., & Hsu, C. H. (2009). Effects of travel motivation, past experience, perceived constraint, and attitude on revisit intention. Journal of travel research, 48(1), 29-44.
Kementerian pariwisata dan Ekonomi Kreatif. (2019). Statisti Wisatawan Nusantara. Jakarta: Kementerian Pariwisata dan Ekonomi Kreatif .
Khansa, V. R., and Farida, N. (2016). Pengaruh harga dan citra destinasi terhadap niat berkunjung kembali melalui kepuasan (Studi pada wisatawan domestik Kebun Raya Bogor). Jurnal Ilmu Administrasi Bisnis, 5(4)104-114.
Kim, J. H. (2018). The impact of memorable tourism experiences on loyalty behaviors: The mediating effects of destination image and satisfaction. Journal of Travel Research, 57(7), 856-870.
Kim, J. H., Ritchie, J. B., and and McCormick, B. (2012). Development of a scale to measure Tourism Experiences. Journal of Travel Research 51(1).
Kim, J. H., Ritchie, J. R., and and Tung, V. W. (2010). The effect of memorable experience on behavioral intentions in tourism: A structural equation modeling approach. Tourism Analysis, 15(6), 637-648.
Kotler, K. (2009). Manajemen Pemasaran 1 Edisi Ketiga Belas. Jakarta: Erlangga.
Kotler, P., Armstrong, G., Wong, V., and Saunders, J. (2008). Principles Of Marketing. New Jersey: Financial Times Prentice Hall.
Kottler, P. (2000). Marketing Management, Volume 1. New jersey: Prentice Hall.
Lee, S., Jeon, S., and and Kim, D. (2011). The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea. Tourism Management 32 (5), 1115-1124.
Lupiyoadi, R. (2013). Manajemen Pemasaran Jasa. Edisi Ketiga. Jakarta : Salemba Empat.
Maulida, L., Pangestuti, E., and Bafadhal, A. S. (2019). Pengaruh atribut produk wisata terhadap kepuasan dan dampaknya pada revisit intention (Survei pada pengunjung Goatzilla Farm Kabupaten Lumajang). Jurnal Administrasi Bisnis, 75(1), 1-9.
Morgan, M., and Xu, F. (2009). Student travel experiences: Memories and dreams. Journal of Hospitality Marketing and Management 18(2–3), 216-236.
Nair, V. K., and Raju, M. (2017). Formation of tourism experience and its influence on destination image - Evidences from literature. International Journal of Qualitative Research in Services, 2(4), 325-334.
Pine, B. J., and Gilmore, J. H. (1998). Welcome to The Experience Economy. Harvard Business Review, 76(4), 97-105.
Piramanayagam, S., Sud, S., and Seal, P. (2020). Relationship between tourist local food experiencesscape, satisfaction and behavioural intention. International Journal of Tourism and Hospitality Research, 31(2), 316-330
Prayag, G., and and Ryan, C. (2012). Antecedents of tourists’ loyalty to Mauritius: The role and influence of destination image, place attachment, personal involvement, and satisfaction. Journal of Travel Research 51(3), 342-356.
Prayag, G., Hosany, S., Muskat, B., and and Del Chiappa, G. (2017). Understanding the relationships between tourists’ emotional experiences, perceived overall image, satisfaction, and intention to recommend. Journal of Travel Research, 56(1), 41-54.
Pullman, M. E., and Gross, M. A. (2004). Ability of experience design elements. Decision Sciences. 35(3), 551-578.
Qu, H., Kim, L. H., and and Im, H. H. (2011). A model of destination branding:Integrating the concepts of the branding and destination image. Tourism Management 32(3), 456-476.
Rajesh, R. (2013). Impact of tourist perceptions, destination image and tourist satisfaction on destination loyalty: A conceptual model. PASOS. Revista de Turismo y Patrimonio Cultural, 11(3), 67-78.
Ruslan, R. (2004). Metode Penelitian Public Relations dan Komunikasi. Jakarta: Raja Grafindo Persada.
Safitri, C., and Maftukhah, I. (2018). Pengaruh kualitas layanan, promosi dan citra destinasi terhadap kepuasan melalui keputusan pengunjung. Management Analysis Journal, 6(3), 310-319.
Santana, M.â€J. D., Beerliâ€Palacio, A., and Nazzareno, P. A. (2017). Antecedents and consequences of destination image gap. Annals of Tourism Research, 62, 13-25.
Schiffman, L. and. (2010). Consumer Behaviour (10th ed). New Jersey, Pearson: Prentice Hall.
Sharma, P., and Nayak, J. K. (2019). Understanding tourism experiences as the determinants of tourists’ behaviour. International Journal of Tourism Research, 21(4),504-518.
Stone, M. (1974). Cross-validation and multinomial prediction. Biometrika.
Stylos, N., Vassiliadis, C., Bellou, V., and Andronikidis, a. (2013). Elsevier tourism management. Destination images, holistic images and personal normative beliefs: Predictors of intention to revisit a destination. Tourism Management, 53, 40-60.
Sugiyono (2018). Metode Penelitian Kuantitatif, Kualitatif dan RandD. Bandung: Alfabeta.
Trimurti, C. S., & Nugraha, H. S. (2020). Pengaruh harga dan citra destinasi terhadap minat berkunjung kembali melalui kepuasan: Studi pada Wisatawan Umbul Sidomukti Semarang. Jurnal Ilmu Administrasi Bisnis, 9(2), 75-82.
Utama, A. Z. (2019). Peran dimensi TE dalam upaya meningkatkan intentitas minat berkunjung kembali . Jurnal Ilmiah Unbraw, 7(2).
Veasna, S., Wu, W. Y., and Huang, C. H. (2013). The impact of destination source credibility on destination satisfaction: The mediating effects of destination attachment and destination image. Tourism Management, 36, 511-526
Voss, C., Roth, A. V., and Chase, R. B. (2008). Experience, service operations strategy, and services as destinations: Foundations and exploratory investigation. Production and Operations Management, 17(3), 247-266.
Wang, C. Y., and and Hsu, M. K. (2010). The relationships of destination image satisfaction, and behavioral intentions: An integrated model. Journal of Travel and Tourism Marketing, 27(8), 829-843.
Wibowo, S. F., Sazali, A., and Kresnamurti, K. (2016). The influence of destination image and tourist satisfaction toward revisit intention of Setu Babakan Betawi cultural village. Jurnal Riset Manajemen Sains Indonesia, 7(1), 136-156.
Wijaksono, R. A. (2019). Pengaruh experiental marketing terhadap revisit intention melalui kepuasan: Studi kasus Trans Studio Mini Surabaya Jurnal Ilmu Manajemen. 7(2)
Zhang, H., Wu, Y., & Buhalis, D. (2018). A model of perceived image, memorable tourism experiences and revisit intention. Journal of Destination Marketing & Management, 8, 326-336.
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Affiliations
Noveliana Violla Atmari
Universitas Negeri Semarang
Vini Wiratno Putri
Universitas Negeri Semarang
How to Cite
1.
Atmari N, Putri V. The Effect of Tourism Experience on Revisit Intention through Destination Image and Satisfaction. MAJ [Internet]. 22Apr.2021 [cited 23Apr.2024];10(1):85-4. Available from: https://journal.unnes.ac.id/sju/maj/article/view/45503
The Effect of Tourism Experience on Revisit Intention through Destination Image and Satisfaction
Vol 10 No 1 (2021): Management Analysis Journal
Submitted: Mar 3, 2021
Published: Apr 22, 2021
Abstract
The purpose of this study to examine the influence of tourism experience on revisit intention mediated by destination image and satisfaction. Sampling technique using the accidental sampling and purposive sampling with sample of 240 respondents. Respondents were taken from visitors who had been to Sanggaluri Park Purbalingga twice or more and aged 17 years or over. Method of data collection using the questionnaire. The data analysis method uses the Structural Equation Model - Partial Least Square (SEM-PLS) with the Smartpls program. The direct test result show the result of tourism experience has a direct effect on destination image, tourism experience has a direct effect on satisfaction, tourism experience has a direct effect on revisit intention.