Course program: Transportation of passengers. Support and assistance to passengers with reduced mobility in transport

This course is developed to implement state policy on ensuring the accessibility of infrastructure and services for persons with disabilities and other people with reduced mobility. For directors, senior executives, managers, professionals involved in the provision of services of air, road, rail, river transport and underground transportation.


Explanatory memorandum
Transport is an essential area of everyday life. The development and implementation of accessible transport policies and services contributes to improving the lives of people, including people with disabilities; it is a prerequisite for achieving equal opportunities and including all population groups in the social life.
The concept of "accessible transport" can be considered, firstly, as the availability of the vehicle itself, secondly, as the transport infrastructure, equipped according to the current legislation and needs of people with disabilities and other population groups with reduced mobility, and thirdly, as the provision of quality services to passengers.
The UN Convention on the Rights of Persons with Disabilities (CRPD) requires the State Party to take all appropriate measures to ensure to persons with disabilities access, on an equal basis with others, to transportation and services both in urban and in rural areas. The ensuring of these principles directly depends on the professional training of specialists and decision makers.
The ideology of the course is based on the socio-legal model of disability and the recognition that disability is the result of "the interaction that occurs between people with disabilities and obstacles in relationships and in the environment".
Launching the course "Transportation of passengers. Support and assistance to passengers with reduced mobility in transport" will promote the implementation of international commitments undertaken by Ukraine on training experts on disability, providing quality services in the transport ‹ 68 › sector as well as promote the implementation in transport policy when forming an inclusive approach based on human rights.
This course provides a systematic review of key issues related to the legal framework governing the provision of transport services, defining requirements for transport operators, drivers, vehicles and their equipment, rights and obligations of passengers as well as provides an opportunity to get people with reduced mobility acquainted with the rules of assistance and support providing.
The course can be used for training and retraining of specialists, managers, who work in the field of providing motor transport services.
Implementation of the course is crucial because of the need of students to obtain and enhance previously acquired knowledge and skills in assistance to people with reduced mobility, to study legislation and to meet regulatory compliance in the field of passenger transportation services, to resolve issues of accessibility, reasonable accommodation, transportation security, assistance to passengers with reduced mobility, occupational health and safety in their determined activities.
Goal of the course: to acquire basic knowledge in providing transport services to people with disabilities and reduced mobility, in universal design, reasonable accommodation, existing methods of assistance to people with reduced mobility and of ethics in communications with this group of passengers, to implement changes in services for people with reduced mobility.

Course objectives
To systematize knowledge about:  concepts of "disability", "reduced mobility", "accessibility", "services for all";  principles of universal design and "reasonable accommodation" as well as their practicing in the sector of transport services;  security of services provision for population groups with reduced mobility;  existing methods of support and services provision to ;  best practices of providing "transport services for all" by domestic and foreign transport operators and service sector entities. To form skills (abilities) that concern to:  providing services and assistance to people with reduced mobility;  working in a team;  communicating with persons with certain functional disorders;  using of "reasonable accommodation" during the provision of transport services.
To ensure a close connection between both the theoretical and practical components of the training course.
The duration of the training course "Transportation of passengers. Support and assistance to passengers with reduced mobility" is 18 hours.
This course is developed to implement: The UN Convention on the Rights of Persons with Disabilities; the Laws of Ukraine "On Road Transport", "On the This course is recommended for all Training Centers of special training for directors, managers, escort services, flight attendants, employees of airports, bus stations, railway stations involved in the provision of services in transport (hereinafter -Training centers), which received in due course a Certificate for the relevant areas of training.
A typical curriculum includes theoretical and practical training of students.

. Fundamentals of international and national law governing the availability of transport services for passengers with reduced mobility
The UN Convention on the rights of persons with disabilities presents new approaches to issues of accessibility of transport and transport services. Concepts of "disability", "reduced mobility", "passengers with reduced mobility". Ukrainian law and international agreements regulating transportation accessibility for passengers with disabilities. Tasks and functions of state regulation and monitoring of passenger transport activities. Legislative regulation of passenger transportation services. The rights and obligations of carriers and passengers. Theme 2. Accessibility of the transport sector for people with reduced mobility Accessibility as one of the main factors guaranteeing the rights of persons with disabilities. Accessibility in various spheres of life. Concept of "transport accessibility". Requirements for the accessibility of transport infrastructure. State building code requirements governing the accessibility of transport infrastructure. Modern logistics of accessible vehicles, services and infrastructure: international and Ukrainian experience. Special aspects in passenger services providing on different modes of transport (automobile, air, rail, river, underground).

Special training Theme 4 Special aspects of organization of transportation of passengers with reduced mobility
Passengers with reduced mobility, special aspects in providing transport services due to the different medical conditions of persons with disabilities. Requirements to vehicles and technical devices facilitating access for passengers with reduced mobility. International experience in implementing the principles of accessibility in vehicle construction. Specifics in accompanying passengers with reduced mobility during services providing in transport sector. Theme 5. Support for passengers with reduced mobility Support for passengers with reduced mobility. Ethics of communications, means and methods of providing support, information, services to passengers with reduced mobility. Predicting and understanding customer needs. Practice in using compensatory and supporting facilities for certain Theme 7. Support for passengers with visual impairment Methods of providing assistance and support for passengers with visual impairment inside the premises of transport enterprises, on the surrounding area and in the cabin of a vehicle. Accompanying several persons with visual impairment by only one companion. Supporting people with multiple impairments in transport. Guide-dogs and their role in the lives of people with visual impairment, external features, recommendations for communication with dogs by the transportation sector employees.