Karen A. Holtzblatt
Sandy Jones
Michael Good
Abstract
Over the past two years, our field research with users has indicated that elements of an application design can disrupt users' work. Understanding how applications disrupt users' work has helped us to articulate the meaning of interface transparency. Interface transparency and related concepts have previously been explored from theoretical perspectives, but have not been grounded in user data.
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Index Terms
- Articulating the experience of transparency: an example of field research techniques
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