Enrique Encinas
ABSTRACT
Understanding how digital technologies influence peoples' mobility is becoming a substantial research topic within the HCI community. Here, we present a study of the roles that digital technologies play within the context of door-to-door business travel. We approached business travel as an integrated whole instead of a collection of multiple travel segments, and our research approach was influenced by social practice by focusing on the meaning, materials and competences brought forward by a group of frequent business travelers that we interviewed. Our data analysis followed an iterative, inductive approach and our primary contribution is the identification of three aspects of relevance for the business travel practice: readiness, seamlessness and connectedness. Readiness relates to business travelers preparing for a journey, seamlessness relates to how they realize and react when a trip is going (or not) according to plan, and connectedness centers on how travelers balance between work and non-work activities. We conclude by discussing these three aspects and by identifying socially shared desirable expectations and design potentials for an integrated door-to-door travel solution.
- Ahmed Abdelghany and Khaled F. Abdelghany. 2007. Modelling air-carrier's portfolio of business travel. Journal of Revenue and Pricing Management, 6, 1, 51-63. https://doi.org/10.1057/palgrave.rpm.5160064Google Scholar
Cross Ref
- Pavel Andreev, Ilan Salomon, and Nava Pliskin. 2010. Review: State of teleactivities. Transportation Research Part C: Emerging Technologies, 18, 1, 3-20. https://dx.doi.org/10.1016/j.trc.2009.04.017Google ScholarCross Ref
- Ian Arawjo. 2020. To Write Code: The Cultural Fabrication of Programming Notation and Practice. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (CHI ’20), 1–15. https://doi.org/10.1145/3313831.3376731Google ScholarDigital Library
- Jonathan V. Beaverstock, Ben Derudder, James R. Faulconbridge, and Frank Witlox. 2009. International business travel: some explorations. Geografiska Annaler: Series B, Human Geography, 91, 3, 193-202. https://dx.doi.org/10.1111/j.1468-0467.2009.00314.xGoogle ScholarCross Ref
- Hugh Beyer, and Karen Holzblatt. 1998. Contextual Design: Defining Customer Centred Systems. Morgan Kaufmann.Google Scholar
- Stanley Blue, Elizabeth Shove, Chris Carmona, and Michael P. Kelly. 2015. Theories of practice and public health: understanding (un)healthy practices. Critical Public Health, 26, 1, 36-50. https://doi.org/10.1080/09581596.2014.980396Google ScholarCross Ref
- Vanja Bogicevic, Milos Bujisic, Anil Bilgihan, Wan Yang, and Cihan Cobanoglu. 2017. The impact of traveler-focused airport technology on traveler satisfaction. Technological Forecasting and Social Change, 123, 351-361. https://doi.org/10.1016/j.techfore.2017.03.038Google ScholarCross Ref
- Margot Brereton, Paul Roe, Marcus Foth, Jonathan M. Bunker, and Laurie Buys. 2009. Designing participation in agile ridesharing with mobile social software. In Proceedings of the 21st Annual Conference of the Australian Computer-Human Interaction Special Interest Group (OZCHI '09), 257-260. http://dx.doi.org/10.1145/1738826.1738868Google ScholarDigital Library
- Richard A. Bretschneider. 2016. Evaluation approaches for HCI related aspects of occupational safety regulations exemplified by mobile hotel booking applications. In International Conference on HCI in Business, Government, and Organizations (HCIBGO 2016), 395-402. https://doi.org/10.1007/978-3-319-39399-5_37Google ScholarCross Ref
- Lucy Budd and Tim Vorley. 2013. Airlines, apps, and business travel: a critical examination. Research in Transportation Business & Management, 9, 41-49. https://doi.org/10.1016/j.rtbm.2013.08.004Google ScholarCross Ref
- Tawanna R. Dillahunt, Vaishnav Kameswaran, Linfeng Li, and Tanya Rosenblat. 2017. Uncovering the Values and Constraints of Real-time Ridesharing for Low-resource Populations. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (CHI '17), 2757-2769. https://doi.org/10.1145/3025453.3025470Google ScholarDigital Library
- Anneli Douglas, Berendien Lubbe, and Adrene van der Merwe. 2017. Managing Business Travellers’ Use of Mobile Travel Applications. In Information and Communication Technologies in Tourism 2017, Roland Schegg and Brigitte Stangl (eds). Springer, Cham, 271-283. https://doi.org/10.1007/978-3-319-51168-9_20Google Scholar
- Judith Doyle and Max Nathan. 2001. Wherever next?: Work in a mobile world. The Industrial Society.Google Scholar
- C.M. Espino, S.M. Sundstrom, H. L. Frick, M. Jacobs, and M. Peters. 2002. International Business Travel: Impact on Families and Travellers. Occupational and Environmental Medicine, 59, 5, 309–322. http://dx.doi.org/10.1136/oem.59.5.309Google ScholarCross Ref
- Lotta Frändberg and Bertil Vilhelmson. 2003. Personal Mobility: A Corporeal Dimension of Transnationalisation. The Case of Long-Distance Travel from Sweden. Environment and Planning: Economy and Space, 35, 10. https://doi-org.zorac.aub.aau.dk/10.1068/a35315Google Scholar
- Janet Fulk and Low Collins-Jarvis. 2001. Wired meetings: technological mediation of organizational gatherings. In The New Handbook of Organizational Communication, Fredric. M. Jablin, and Lindia L. Putnam (eds.). Sage, 624-703. https://dx.doi.org/10.4135/9781412986243.n16Google Scholar
- Eva Ganglbauer, Geraldine Fitzpatrick, and Florian Güldenpfennig. 2015. Why and what did we throw out? Probing on Reflection through the Food Waste Diary. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI '15), 1105-1114. https://doi.org/10.1145/2702123.2702284Google Scholar
- Mareike Glöss, Moira McGregor, and Barry Brown. 2016. Designing for Labour: Uber and the On-Demand Mobile Workforce. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI '16), 1632-1643. https://doi.org/10.1145/2858036.2858476Google ScholarDigital Library
- Dion H. Goh, Chei Sian Lee, Rebecca P. Ang, and Chu Keong Lee. 2010. Determining Services for the Mobile Tourist. Journal of Computer Information Systems, 51, 1, 31–40. https://dx.doi.org/10.1080/08874417.2010.11645447Google Scholar
- Per Gustafson. 2012. Managing Business Travel: Developments and Dilemmas in Corporate Travel Management. Tourism Management, 33, 2, 276-284. https://doi.org/10.1016/j.tourman.2011.03.006Google Scholar
- Harvard Business Review. 2009. Managing across Distance in Today's Economic Climate: The Value of Face-to-face Communication. Harvard Business School.Google Scholar
- Hanna Hasselqvist, Mia Hesselgren, and Cristian Bogdan. 2016. Challenging the Car Norm: Opportunities for ICT to Support Sustainable Transportation Practices. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI '16), 1300-1311. https://doi.org/10.1145/2858036.2858468Google ScholarDigital Library
- Charles Heckscher. 1994. Defining the post-bureaucratic type. In The Post-Bureaucratic Organization: New Perspectives on Organizational Change, Charles Heckscher and Anne Donnellon (eds.). Sage, 14-62.Google Scholar
- Rikke Hagensby Jensen, Yolande Strengers, Dimitrios Raptis, Larissa Nicholls, Jesper Kjeldskov, and Mikael B. Skov. 2018. Exploring Hygge as a Desirable Design Vision for the Sustainable Smart Home. In Proceedings of the 2018 Designing Interactive Systems Conference (DIS '18), 355-360. https://doi.org/10.1145/3196709.3196804Google Scholar
- Jason T. Jacques. 2020. CHI 2020: Right Here, Right Now? A bottom-up approach to estimating the carbon emissions from more than twenty years of CHI conference travel. In Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems (CHI EA ’20). https://doi.org/10.1145/3334480.3381806Google Scholar
- Andrew Jones. 2007. More than 'managing across borders?' The complex role of face-to-face interaction in globalizing law firms. Journal of Economic Geography, 7,3, 223-246. https://www.jstor.org/stable/26161034Google ScholarCross Ref
- Andrew Jones. 2013. Conceptualising business mobilities: towards an analytical framework. Research in Transportation Business & Management, 9, 58-66. https://doi.org/10.1016/j.rtbm.2013.08.003Google ScholarCross Ref
- Tom Erik Julsrud, Randi Hjorthol, and Jon Martin Denstadli. 2012. Business meetings: do new videoconferencing technologies change communication patterns? Journal of Transport Geography, 24, 396-403. https://dx.doi.org/10.1016/j.jtrangeo.2012.04.009Google ScholarCross Ref
- Tapio Ikkala and Airi Lampinen. 2014. Defining the price of hospitality: networked hospitality exchange via Airbnb. In Proceedings of the companion publication of the 17th ACM conference on Computer supported cooperative work & social computing (CSCW Companion '14), 173-176. https://doi.org/10.1145/2556420.2556506Google ScholarDigital Library
- Matthew Kay, Tara Kola, Jessica R. Hullman, and Sean A. Munson. 2016. When (ish) is My Bus?: User-centered Visualizations of Uncertainty in Everyday, Mobile Predictive Systems. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems (CHI '16), 5092-5103. https://doi.org/10.1145/2858036.2858558Google Scholar
- Margit Keller, Bente Halkier. 2014. Positioning consumption: A practice theoretical approach to contested consumption and media discourse. Marketing Theory, 14, 1, 35-51. https://doi.org/10.1177/1470593113506246Google ScholarCross Ref
- Sara Kiesler, and Jonathon N. Cummings. 2002. What do we know about proximity and distance in work groups? A legacy of research. In Distributed Work, P. Hinds and Sara Kiesler (eds.). MIT Press, 57-80.Google Scholar
- Lenneke Kuijer, Annelise de Jong, and Daan van Eijk. 2013. Practices as a unit of design: An exploration of theoretical guidelines in a study on bathing. ACM Transactions on Computer-Human Interaction (TOCHI) 20, 4, Article 21. https://doi.org/10.1145/2493382Google ScholarDigital Library
- Nada Kulendran and Kenneth Wilson. 2000. Modelling business travel. Tourism Economics, 6, 1, 47-59. https://doi.org/10.5367/000000000101297460Google Scholar
- Kari Kuutti and Liam J. Bannon. 2014. The turn to practice in HCI: Towards a research agenda. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI ’14), 3543–3552. https://doi.org/10.1145/2556288.2557111Google ScholarDigital Library
- Machiel Lamers, René van der Duim, and Gert Spaargaren. 2017. The relevance of practice theories for tourism research. Annals of Tourism Research, 62, 54-63. https://doi.org/10.1016/j.annals.2016.12.002Google ScholarCross Ref
- Adele Ladkin, Cheryl Willis, Juliet Jain, William Clayton, and Marina Marouda. 2016. Business travellers' connections to home: ICTs supporting work‐life balance. New Technology, Work and Employment, 31, 3, 255-270. https://doi.org/10.1111/ntwe.12071Google ScholarCross Ref
- Jonathan Lazar, Jinjuan Heidi Feng, and Harry Hochheiser. 2010. Research Methods in Human-Computer Interaction. Wiley Publishing.Google ScholarDigital Library
- Jon Inge Lian and Jon Martin Denstadli. 2004. Norwegian business air travel: Segments and trends. Journal of Air Transport Management, 10, 2, 109-118. https://doi.org/10.1016/j.jairtraman.2003.08.001Google ScholarCross Ref
- Glenn Lyons, Juliet Jain, and David Holley. 2007. The use of travel time by rail passengers in Great Britain. Transportation Research Part A: Policy and Practice, 41, 1, 107-120. https://doi.org/10.1016/j.tra.2006.05.012Google ScholarCross Ref
- Jin-Long Lu and Srinivas Peeta. 2009. Analysis of the factors that influence the relationship between business air travel and videoconferencing. Transportation Research Part A: Policy and Practice, 43, 8, 709-721. http://dx.doi.org/10.1016%2Fj.tra.2009.07.001Google Scholar
- Luis Martin-Domingo and Juan Carlos Martin. 2015. Airport Surface Access and Mobile Apps. Journal of Airline and Airport Management,5, 1. http://dx.doi.org/10.3926/jairm.38Google ScholarCross Ref
- Mary McDowell. 2008. Business mobility: A changing ecosystem. Information Knowledge Systems Management, 7, 1-2, 25-37. http://dl.acm.org/citation.cfm?id=1402701.1402709Google Scholar
- Johanna Meurer, Martin Stein, David Randall, Markus Rohde, and Volker Wulf. 2014. Social dependency and mobile autonomy: supporting older adults' mobility with ridesharing ICT. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '14), 1923-1932. https://doi.org/10.1145/2556288.2557300Google ScholarDigital Library
- Kenton O'Hara, Mark Perry, Abigail Sellen and Barry A. T. Brown. 2002. Exploring the relationship between mobile phone and document activity during business travel. In Wireless World, Barry Brown, Nicola Green and Richard Harper (eds.). Springer, 180-194. https://doi.org/10.1007/978-1-4471-0665-4_12Google Scholar
- James Pierce, Yolande Strengers, Phoebe Sengers, and Susanne Bødker. 2013. Introduction to the Special Issue on Practice-oriented Approaches to Sustainable HCI. ACM Transactions on Computer-Human Interaction (TOCHI), 20, 4, Article 20. https://doi.org/10.1145/2494260Google ScholarDigital Library
- Sarah Pink, Kerstin Leder Mackley, Val Mitchell, Marcus Hanratty, Carolina Escobar-Tello, Tracy Bhamra, and Roxana Morosanu. 2013. Applying the Lens of Sensory Ethnography to Sustainable HCI. ACM Transactions on Computer-Human Interaction (TOCHI) 20, 4, Article 25. https://doi.org/10.1145/2494261Google ScholarDigital Library
- Marianne G. Petersen, Aviaja B. Lynggaard, Peter G. Krogh, and Ida W. Winther. 2010. Tactics for homing in mobile life: a fieldwalk study of extremely mobile people. In Proceedings of the 12th international conference on Human computer interaction with mobile devices and services (MobileHCI '10), 265-274. https://doi.org/10.1145/1851600.1851646Google Scholar
- Gary Pritchard, John Vines, Pam Briggs, Lisa Thomas, and Patrick Olivier. 2014. Digitally driven: how location based services impact the work practices of London bus drivers. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '14), 3617-3626. http://dx.doi.org/10.1145/2556288.2557156Google ScholarDigital Library
- Gary Pritchard, John Vines, and Patrick Olivier. 2015. Your Money's No Good Here: The Elimination of Cash Payment on London Buses. In Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems (CHI '15), 907-916. https://doi.org/10.1145/2702123.2702137Google ScholarDigital Library
- Lisa Rayle, Danielle Dai, Nelson Chan, Robert Cervero, and Susan Shaheen. 2016. Just a better taxi? A survey-based comparison of taxis, transit, and ridesourcing services in San Francisco. Transport Policy, 45, 168-178. https://doi.org/10.1016/j.tranpol.2015.10.004Google ScholarCross Ref
- Andreas Reckwitz. 2002. Toward a Theory of Social Practices. European Journal of Social Theory, 5, 2, 243–263. https://doi.org/10.1177/13684310222225432Google ScholarCross Ref
- Kati Saarenpää. 2017. Stretching the borders: how international business travel affects the work–family balance. Community, Work & Family, 21, 1, 1-16. https://doi.org/10.1080/13668803.2016.1170666Google ScholarCross Ref
- Kirsten Sadler, Toni Robertson, Melanie Kan, and Penny Hagen. 2006. Balancing work, life and other concerns: a study of mobile technology use by Australian freelancers. In Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles (NordiCHI '06), 413-416. https://doi.org/10.1145/1182475.1182525Google ScholarDigital Library
- Pedro Sanches, Vasiliki Tsaknaki, Asreen Rostami, and Barry Brown. 2020. Under Surveillance: Technology Practices of those Monitored by the State. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (CHI ’20), 1–13. https://dl.acm.org/doi/abs/10.1145/3313831.3376889Google ScholarDigital Library
- Joachim Scheiner. 2006. Does the car make elderly people happy and mobile? Settlement structures, car availability and leisure mobility of the elderly. European Journal of Transport and Infrastructure Research, 6, 2, 151-172. https://doi.org/10.18757/ejtir.2006.6.2.3431Google Scholar
- Jan Aart Scholte. 2005. Globalization: A critical introduction. Red Globe Press.Google Scholar
- C. Schuitmaker and Peta Thomas. 2016. Managing the corporate traveller. African Journal of Hospitality, Tourism and Leisure, 5, 4, Article 18. https://www.ajhtl.com/2016.htmlGoogle Scholar
- Elizabeth Shove. 2003. Comfort, Cleanliness and Convenience: The Social Organisation of Normality. Berg Publishers.Google Scholar
- Elizabeth Shove, Mika Pantzar, and Matt Watson. 2012. The Dynamics of Social Practice: Everyday Life and How it Changes. SAGE Publications.Google Scholar
- Nancy A. Skopp, Don E. Workman, Jamie L. Adler, and Gregory A. Gahm. 2015. Analysis of Distance Collaboration Modalities: Alternatives to Meeting Face-to-Face. International Journal of Human-Computer Interaction, 31, 12, 901-910. https://doi.org/10.1080/10447318.2015.1072786Google Scholar
- Linda Steg. 2005. Car use: lust and must. Instrumental, symbolic and affective motives for car use. Transportation Research Part A: Policy and Practice, 39, 2-3, 147-162. https://doi.org/10.1016/j.tra.2004.07.001Google ScholarCross Ref
- Yolande Strengers. 2013. Smart Energy Technologies in Everyday Life: Smart Utopia?Palgrave-MacMillan.Google Scholar
- Yolande Strengers. 2015. Meeting in the Global Workplace: Air Travel, Telepresence and the Body. Mobilities, 10, 4, 592-608. https://doi.org/10.1080/17450101.2014.902655Google ScholarCross Ref
- Michael K. Svangren, Mikael B. Skov, and Jesper Kjeldskov. 2018. Passenger Trip Planning using Ride-Sharing Services. In Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI '18), Paper 480, 12 pages. https://doi.org/10.1145/3173574.3174054Google ScholarDigital Library
- UN World Tourism Organization. 2019. International Tourism Highlights, 2019 Edition. https://www.e-unwto.org/doi/book/10.18111/9789284421152Google Scholar
- Ron Wakkary, Audrey Desjardins, Sabrina Hauser, and Leah Maestri. 2013. A sustainable design fiction: Green practices. ACM Transactions on Computer-Human Interaction (TOCHI), 20, 4, Article 23. https://doi.org/10.1145/2494265Google Scholar
- Mark Weiser. 1994. Creating the invisible interface (invited talk). In Proceedings of the 7th annual ACM symposium on User interface software and technology (UIST '94) https://doi.org/10.1145/192426.192428Google ScholarDigital Library
- Mark Weiser. 1995. Ubiquitous computing (invited talk). In Proceedings of USENIX ‘95.Google Scholar
- Volker Wulf, Markus Rohde, Volkmar Pipek, and Gunnar Stevens. 2011. Engaging with practices: design case studies as a research framework in CSCW. In Proceedings of the ACM 2011 conference on Computer supported cooperative work (CSCW '11), 505-512. https://doi.org/10.1145/1958824.1958902Google ScholarDigital Library
Index Terms
- Readiness, Seamlessness and Connectedness Understanding Business Travellers’ Door to Door Journeys
Index terms have been assigned to the content through auto-classification.
Recommendations
Assessing and managing employee readiness for embracing e-business
SIGMIS CPR '08: Proceedings of the 2008 ACM SIGMIS CPR conference on Computer personnel doctoral consortium and researchIt is imperative for business to use network and distributed information technology in purpose of integrating resources among organizations, vendors, employees, and suppliers to maximize the value-added in the competitive business environment. This ...
Concept for a Multimodal Business Travel Portal: Identification of a Holistic Business Travel Process and the Required Functional Building Blocks
HICSS '15: Proceedings of the 2015 48th Hawaii International Conference on System SciencesBusiness travels are an important component of our economy and essential in a globalized world. However, to date there are no business travel portals which support travelers over the holistic travel process--before, during and after the trip. Thus, the ...
Electronic business adoption by European firms: a cross-country assessment of the facilitators and inhibitors
Managing e-business transformationIn this study, we developed a conceptual model for studying the adoption of electronic business (e-business or EB) at the firm level, incorporating six adoption facilitators and inhibitors, based on the technology-organization-environment theoretical ...
Comments