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The ROI of HCI

Published:27 April 2017Publication History

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References

  1. From Wikipedia: "Net Promoter or Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth." https://en.wikipedia.org/wiki/Net_PromoterGoogle ScholarGoogle Scholar

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  1. The ROI of HCI

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      • Published in

        cover image Interactions
        Interactions  Volume 24, Issue 3
        May + June 2017
        83 pages
        ISSN:1072-5520
        EISSN:1558-3449
        DOI:10.1145/3086450
        Issue’s Table of Contents

        Copyright © 2017 Copyright is held by the owner/author(s)

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        Association for Computing Machinery

        New York, NY, United States

        Publication History

        • Published: 27 April 2017

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