Margit Kristensen
Leysia Palen
ABSTRACT
We describe our research-its approach, results and products-on Danish emergency medical service (EMS) field or "pre-hospital" work in minor and major incidents. We discuss how commitments to participatory design and attention to the qualitative differences between minor and major incidents address challenges identified by disaster sociolo-gists when designing for major incidents. Through qualitative research and participatory design, we have examined the features of EMS work and technology use in different emergency situations from the perspective of multiple actors. We conceptualize victims in incidents-and particularly in major incidents, where on-site medical as-sessments is highly incomplete-as boundary objects over which the complex and imperfect work of coordination is done. As an outcome of our participatory design approach, we describe a set of designs in support of future EMS work.
- Artman, H., Waern, Y. Distributed cognition in an emergency Co-ordination Center. H. Artman (Ed). Fördelade kunskaps-processer i ledningscentraler vid nödsituationer: koordination och situationsmedvetenhet. Linköping, Tema Kommunikation, Linköping, Sweden, (1999), 183--199.]]Google Scholar
- Berg, M. & Bowker, G. The Multiple Bodies of the Medical Record, Sociological Quarterly, 38(3), (1997), 513--537.]]Google ScholarCross Ref
- Bowers J. M. & Martin, D. Informing collaborative Informa-tion Visualization Through an ethnography of ambulance con-trol. Proc ECSCW, (1999), 309--330.]] Google ScholarDigital Library
- Bowker, G. & Star, S. L. Sorting Things Out, Cambridge, MA: MIT Press, (1999).]]Google Scholar
- Büscher, M., Eriksen, M., Kristensen, J., & Mogensen, P. Ways of grounding imagination. Proc. PDC, (2004), 193--203.]] Google ScholarDigital Library
- Bødker, S, Grønbæk, K, Kyng, M. Cooperative Design: Tech-niques and experiences from the Scandinavian Scene. A. Namioka & D. Schuler (Eds.), Participatory Design, Lawrence Erlbaum Associates (1993), 157--175.]]Google Scholar
- Camp, P.J., Hudson, J.M., Keldorph, R.B., Lewis, S., Mynatt, E.D. Supporting Communication and Collaboration Practices in Safety-Critical Situations. Proc. of CHI, (2000), 249--250.]] Google ScholarDigital Library
- Ehn, P., Kyng, M. Cardboard Computers: Mocking-it-up or Hands-on the Future, J. Greenbaum & M. Kyng (Eds.). Design at Work: Cooperative Design of Computer Systems, Lawrence Erlbaum, Hillsdale, NJ, (1991), 169--195.]] Google ScholarDigital Library
- Flowers, S. Software failure: management failure -- amazing stories and cautionary tales, John Wiley & Sons Ltd, (1996).]] Google ScholarDigital Library
- Greenbaum, J. Kyng, M. Situated Design. J. Greenbaum & M. Kyng (Eds.), Design at Work: Cooperative Design of Com-puter Systems, Lawrence Erlbaum, Hillsdale, NJ, (1991), 1--24.]] Google ScholarDigital Library
- Grønbæk, K. Kyng, M., Mogensen, P. Toward a Cooperative Experimental System Development Approach. M. Kyng & L. Mathiassen (Eds), Computers and Design in Context. The MIT Press, Cambridge, Masachusetts, (1997), 201--238.]] Google ScholarDigital Library
- Guidelines 2000 for cardiopulmonary resuscitation and emergency cardiovascular care. http://circ.ahajournals.org/cgi/content/full/102/suppl_1/I-1]]Google Scholar
- Heath, C.C. & Luff, P. Collaborative Activity and Technologi-cal Design: Task Coordination in London Underground Con-trol Rooms. Proc. ECSCW, (1991), 65--80.]] Google ScholarDigital Library
- Holzman, T. G. Computer-human interface solutions for emergency medical care.Interactions 6(3), (1999), 13--24.]] Google ScholarDigital Library
- Hughes, J.A, Randall, D., Shapiro, D. Faltering from ethnog-raphy to design, Proc. CSCW, (1992), 115--122.]] Google ScholarDigital Library
- Jiang, X., Hong, J.I., Takayama, L.A., Landay, J.A. Ubi-coutous Computing for Firefighters: Field Studies and Proto-types of Large Displays for Incident Command. CHI Letters, 6(1), (2004), 679--686.]] Google ScholarDigital Library
- Johnson, C.W. Applying the Lessons of the Attack on the World Trade Center, 11th September 2001, to the Design and Use of Interactive Evacuation Simulations. Proc. of ACM CHI, (2005), 651--660.]] Google ScholarDigital Library
- Kyng. M. Scandinavian Design: Users in Product Develop-ment, Proc. CHI, (1994), 3--9.]] Google ScholarDigital Library
- Lutters, W. G. & Ackerman, M. S. 2002. Achieving safety: a field study of boundary objects in aircraft technical support, Proc. of CSCW, (2002), 266--275.]] Google ScholarDigital Library
- National Commission on Terrorist Attacks upon the United States. The 9-11 Commission Report: Final Report of the Na-tional Commission on Terrorist Attacks Upon the United States, Official Government Edition, Claitor's Law Books and Publishing Division, (2004).]]Google Scholar
- Pettersson, M., Randall, D., & Helgeson, B. Ambiguities, awareness and economy: a study of emergency service work, Proc. CSCW, (2002), 286--295.]] Google ScholarDigital Library
- Pettersson, M. WaterCalls: An ambient call queue for coopera-tion between emergency service centres. Personal Ubiquitous Comput. 8(3-4), (2004), 192--199.]] Google ScholarDigital Library
- Quarantelli, E. L. Delivery of Emergency Medical Services in Disasters: Assumption and Realities, New York: Irvington Publishers, (1983).]]Google Scholar
- Quarantelli, E. L. Non-Medical Difficulties During Emergency Medical Services at the Time of Disasters. University of Delaware Disaster Research Center Publication, No. 319, (1997).]]Google Scholar
- Star, S. L. & Griesemer, J. Institutional Ecology, "Transla-tions," and Boundary Objects, Social Studies of Science, 19(3), (1989), 387--420.]]Google ScholarCross Ref
- Tierney, K., & Quarantelli, E. L. Needed Innovation in the Delivery of Emergency Medical Services in Disasters: Present and Future. Disaster Management, 2:2 (1989), 70--76.]]Google Scholar
- Wachtendorf, T. & Kendra, J.M. (2005). Improvising Disaster in the City of Jazz: Organizational Response to Hurricane Katrina. Understanding Katrina: Perspectives from the Social Sciences, http://understandingkatrina.ssrc.org/Jackson/]]Google Scholar
- www.ist-palcom.org/]]Google Scholar
Index Terms
- Participatory design in emergency medical service: designing for future practice
Recommendations
Emergency Response Community Effectiveness
Mobile emergency response applications involving location-based alerts and physical response of networked members increasingly appear on smartphones to address a variety of emergencies. EMS (Emergency Medical Services) administrators, policy makers, and ...
The role of design fiction in participatory design processes
NordiCHI '18: Proceedings of the 10th Nordic Conference on Human-Computer InteractionParticipatory design is in essence very malleable as any design technique could lend itself to it, as long as users and stakeholders are involved. Design fictions however, have more often been used as either a vehicle for critical designs, or as a sheer ...
Participatory Mapping Approaches to Coordinate the Emergency Response of Spontaneous Volunteers After Hurricane Sandy
This article demonstrates the potential of participatory mapping approaches to coordinate spontaneous volunteers and assist government agencies and humanitarian organizations in emergency contexts. The research focuses on one case study of a volunteer ...
Comments