Open Access, Peer-reviewed
pISSN 1225-9330
eISSN 2288-4955
    J Korean Acad Nurs Adm. 2015 Dec;21(5):469-479. Korean.
    Published online Dec 31, 2015.
    https://doi.org/10.11111/jkana.2015.21.5.469
    Copyright © 2015 Korean Academy of Nursing Administration
    Original Article

    Comparing Satisfaction with Nursing Care and Factors Relevant to Hospital Revisit Intent among Hospitalized Patients in Comprehensive Nursing Care Units and General Care Units

    Sa-Rang Shin,1 and Kyung-Yeon Park2
      • 1Good Samsun Hospital, Korea.
      • 2Department of Nursing, Silla University, Korea.
    • Corresponding author: Park, Kyung-Yeon. Department of Nursing, Silla University, 140 Baegyang-daero(Blvd) 700 beon-gil, Sasang-gu, Busan 617-736, Korea. Tel: +82-51-999-5461, Fax: +82-51-999-6237, Email: kypark@silla.ac.kr
    Received July 15, 2015; Revised August 05, 2015; Accepted September 24, 2015.

    This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

    Abstract

    Purpose

    The purpose of this study was to compare hospitalized patients in comprehensive nursing care units and general care units as to satisfaction with nursing care and factors influencing their intent to revisit the hospital

    Methods

    A cross-sectional study was conducted with 178 patients who had been hospitalized in a comprehensive nursing care unit and a general care unit in one hospital. Participants completed self-report questionnaires. Data were analyzed using SPSS 21.0.

    Results

    There was a significant difference between the comprehensive nursing care unit and general care unit for intent to revisit the hospital (p=.036). Factors influencing intent to revisit the hospital for patients in the comprehensive nursing care unit were 'satisfaction with nursing care' (p<.001) and 'use of additional costs for comprehensive nursing care' (p=.041). The factor influencing intent to revisit hospital for patients in the general care unit was 'satisfaction with nursing care' (p<.001).

    Conclusion

    Findings indicate that comprehensive nursing care service in which all care is provided by nursing staff only, without family or private caregivers, increases intent to revisit the hospital. These results can be used as the foundation of reviewing the operation and expansion of comprehensive nursing care service.

    Keywords
    Nursing staff; Hospital; Patient satisfaction

    Tables

    Table 1
    Homogeneity of Participants' Characteristics for Hospitalized Patients in a Comprehensive Nursing Care Unit and a General Nursing Care Unit (N=178)

    Table 2
    Comparison of Satisfaction with Nursing Care and Intent to Revisit Hospital for Patients Hospitalized in Comprehensive Nursing Care Unit and General Nursing Care Unit (N=178)

    Table 3
    Differences in Satisfaction with Nursing Care and Intent to Revisit Hospital by Participant Characteristics for Hospitalized Patients in a Comprehensive Nursing Care Unit and General Nursing Care Unit (N=178)

    Table 4
    Correlations among Intent to Revisit Hospital, Comprehensive Nursing Care and Nursing Care Satisfaction

    Table 5
    Factors Influencing Intent to Revisit Hospital in Hospitalized Patients

    Notes

    This is a modified and supplemented paper presented at the Good Samsun Hospital nursing conference, 2013.

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    MeSH Terms
    Caregivers
    Cross-Sectional Studies
    Humans
    Nursing Care*
    Nursing Staff
    Nursing*
    Patient Satisfaction
    Metrics
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