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The Role of Grit in Enhancing Job Performance of Frontline Employees: The Moderating Role of Organizational Tenure

Advances in Hospitality and Leisure

ISBN: 978-1-83867-956-9, eISBN: 978-1-83867-955-2

Publication date: 14 October 2019

Abstract

This study investigates the role of grit in a work setting as well as interrelationships among work-related constructs among frontline employees of hotels. Based on the framework of grit and work-related constructs, this study proposes and tests a model that attempts to understand the dynamic relationship among the two dimensions of grit, customer orientation, job satisfaction, and job performance, with an emphasis on the moderating role of organizational tenure. The results indicate that consistency of interest significantly influences customer orientation, whereas perseverance of effort significantly affects job satisfaction. Job performance is significantly influenced by customer orientation and job satisfaction. The paths from perseverance of effort to customer orientation, from perseverance of effort to job satisfaction, and from consistency of interest to job satisfaction are significantly moderated by organizational tenure.

Keywords

Citation

Kim, M., Lee, J. and Kim, J. (2019), "The Role of Grit in Enhancing Job Performance of Frontline Employees: The Moderating Role of Organizational Tenure", Advances in Hospitality and Leisure (Advances in Hospitality and Leisure, Vol. 15), Emerald Publishing Limited, Leeds, pp. 61-84. https://doi.org/10.1108/S1745-354220190000015004

Publisher

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Emerald Publishing Limited

Copyright © 2019 Emerald Publishing Limited