Identifying the root causes for inventory accumulation and prioritizing them using an MCDM-based TOPSIS approach

Purpose – Inventory accumulation is a major problem for any organization, as it not only occupies the valuable storage space, but it also blocks the company ’ s capital, leaving the owners with less cash to run the company ’ s business. Aggregation of inventory in any organization contributes to inventory carrying cost; it affects labor productivity, increases equipment expenses and creates a loss of opportunity associated with it. Therefore, it is essentialfor any organization to comeup with a solution todeal withthe stockpileofinventory. Design/methodology/approach – This research aims to examine the potential causes of inventory aggregation in an organization. First, the potential factors for the build-up of inventory are identified from surveydatacollection,suchasquestionnaireapproachanddiscussionwithindustryexperts,andthenweightsareassignedtoattributestostudytheeffectsforthesefactors.Aftertheidentificationofprobablecauses,theyareanalyzedthroughamulti-criteriondecision-making(MCDM)approachandthetechniquefororderofpreferencebysimilaritytoidealsolution(TOPSIS)toprioritizetheseverityofthesecausestowardtheaccumulationofinventoryandtakecorrectiveactionstopreventtheirdisruptiveeffectonthebusiness. Findings – The top three causes identified from the TOPSIS analysis are sales and forecasting error, defects and quality related issues and communication gap between departments. Firstly, we focus on these major contributors and prioritize them using the TOPSIS analysis. Then, we proceed further toward other factors. The main reasons identified for the accumulation of inventory are (1) forecasting error, (2) bulk purchase, (3) data entry error, (4) communication gaps, (5) quality-related issues, (6) product category not traceable and (7) wrong material being procured. action,forcarryingoutthisstudy,atotalofsevenpotentialcauseswereidentifiedandthecontributionofthesesevencausesonfiveattributesorcriteria,i.e.quantity(intons),holdingandcarryingcost,effectonlaborproductivity,lossofopportunitycostandstoragespacewerestudied. Originality/value – This research paper is the author ’ s original work, and all the analyses carried out are from the discussion with experts in the field and through the in-depth analysis carried out. This research aims toexaminethepotentialcausesoftheaccumulationofinventoryinorganizationsandtheircontributiontowardfactorslikeinventorycarryingcost,laborproductivity,andopportunitylossandexcessivestoragespacehavebeenanalyzed.Thisresearchprovidesgreatvaluetothereadersintherespectivedomain.


Introduction
Accumulation of inventory is a serious issue for any organization, as it occupies the valuable storage space that is generally limited, and it also blocks your capital for an organization. This generation of inventory starts with the arrival of slow-moving inventory (SMI) and goes on to take the shape of non-moving inventory (NMI). If for finished goods or semi-finished goods, the product category remains in inventory for more than 30 days, it is considered to be a slow-moving category, and if the duration for the same exceeds 60 days, it is considered to be non-moving inventory (NMI). In the case of raw material and purchase material, if the duration for the product category in inventory is more than 60 days, it is considered to be SMI, and if the duration exceeds 90 days, it is considered as NMI (see Table 1).
Excessive inventory in any organization is harmful and generally contributes toward high inventory carrying cost, affecting your labor productivity, increment in equipment expenses and loss of opportunity associated with it. Therefore, it is crucial for any company to come up with a way out to deal with this inventory accumulation.
For a finished good, if the duration of the product category in inventory is from 6 to 9 months, 50% provision associated with product type is considered to be lost; if the duration is from 9 to 12 months, 75% provision is considered to be lost, and if the duration exceeds 12 months, 100% provision is considered to be lost. For semi-finished goods, if the duration of product kind in inventory exceeds 6 months, 100% provision is considered to be lost. In the case of raw material and purchase material, if the duration of the product category in inventory is from 9 to 12 months, 25% provision associated with the product type is considered to be lost. If the duration is from 12 to 18 months, 50% provision is considered to be lost. If the duration is greater than 18 months, 100% provision is considered to be lost (see Table 2).
There are a number of reasons involved for a product group, such as raw material, finished goods or semi-finished goods, to become a part of a slow-moving one and finally accumulating in your inventory as NMI. Few of the reasons identified from the discussion with the managers and industry experts are listed below: (1) Forecasting error -In order to become more responsive to customer demand in the competitive market, organizations over-forecast in the anticipation of demand, and if the order is not received as per the projections, it leads to SMI.
(2) Bulk purchase -In order to take advantage of the discount associated with the bulk purchase or for taking price benefit from the order, certain regular material is being Percentages of cost provision lost with time duration procured in a huge quantity than the actual requirement, leading to the generation of SMI in the system.
(3) Data entry error -If an error is made in entering the data, you do not have a proper stock estimate, and you go on procuring excess material, which leads to the accumulation of NMI. Such an error can occur due to reasons like the material is being consumed, but the entry is not done in the system, or the material is available in the stock, but the system does not show the same.
(4) Communication gaps -Due to a lack of communication among suppliers, planning team and marketing team, there is the procurement of wrong material or purchase of excessive material, which leads to the generation of SMI (5) Quality related issues -This is either due to defects in the production, or if the customer rejects the product due to quality expectation not being met, then this material has to be stocked, and it creates NMI.
(6) Untraceable product category -If due to poor management, you are unable to track the material, and when an order related to the same arrives, you go on buying that extra material, and it creates NMI in the system.
(7) Wrong material being procured -Procuring the wrong part or the material from the supplier end leads to stocking of this material until the similar order arrives, which leads to NMI.

Literature review
In any manufacturing company, inventory can be categorized into three major types, i.e. raw material, work in process and finished good inventory, and each of these types requires appropriate inventory management techniques (Tsourveloudis et al., 2000;Rozhkov and Ivanov, 2018;Chuang and Zhao, 2019). Inventory management is an important aspect for any company in order to have an optimum inventory level, as excessive inventory can cost a company from about 20% to 40% of the total inventory value throughout the year, so it should be properly monitored and maintained at a minimal level (Ganeshan et al., 1999). The categorization of inventory into slow-moving and non-moving varies from organization to organization, as it depends on the management policies, and types and characteristics of any company. Inventory that remains in warehouse beyond six months is considered as slow-moving, and the inventory stocked above one year is considered as nonmoving (Goh and Lim, 2014). Non-moving and slow-moving stocks have very low turnover ratios and are generally slow in their circulation and distribution volumes (Dolgui and Pashkevich, 2006;Pince andDekker, 2011, Synder et al., 2012). Dead stock is considered as an unsold stock that is stored in the warehouse for a long period of time (Synder, 2002). This NMI leads to obsolescence of goods, and there is also a huge inventory carrying cost associated with it (Fan and Zhou, 2018;He and Wang, 2019). Various costs associated with poor inventory levels are labor cost, equipment expenses, maintenance cost, insurance premiums, and opportunity cost and cost of material detention (Hiller and Lieberman, 2017).
Considering the past researchers on slow-moving and non-moving inventory levels, it is evident that the major reason for the stockpile of inventory is accumulation on the basis of anticipation of demand (Matsebatlela and Mpofu, 2015;Escalona et al., 2019), seasonality of the product (Panda et al., 2008), low-demand pattern (Mobarakeh et al., 2017;Petropoulos et al., 2019), manufacturing-or quality-related issues (Fan and Zhou, 2018) and lack of monitoring on low turnover stocks (Chuang and Zhao, 2019). Holding the MNI and dead stock for a longer duration will definitely lead to a significant amount of cost to an organization in terms of loss of investment opportunities, the non-value-added cost in storing and managing the items and Invetory accumulation and its priotization increment in the management costs (He and Wang, 2019). As the stockpile of unnecessary inventory creates additional non-value-added costs, it should be minimized and organization should focus on having an optimum level of inventory in their warehouses (Tayyab and Sarkar, 2016). So, it is necessary for any organization to have an optimum inventory level in order to deal with uncertainty in the demand pattern (Nemtajela and Mbohwa, 2017;Chuang and Zhao, 2019), unreliability from the supplier's side (Jaarsveld and Dekker, 2011), a quantity discount and a lower ordering cost (Cardenas-Barron et al., 2020;He and Wang, 2019).
This research provides valuable insight and a way to tackle the problem of inventory buildup in an organization. Using the data analysis approach depicted in this paper, one can easily minimize the impact of inventory accumulation in an organization by first focusing on few of the major contributors and then moving the focus toward lesser contributors. Companies should focus on implementing a just-in-time approach and process innovation in order to minimize the harmful effect of inventory accumulation and avoiding dead stocks (Pince and Dekker, 2011;Van Jaarsveld and Dekker, 2011). So, this research focuses on analyzing the root causes for inventory aggregation in an organization and prioritizing the same in order to take necessary corrective actions. For prioritizing the causes, we use a multicriterion decision-making approach, i.e. TOPSIS, which was first proposed by (Hwang and Yoon, 1981) as a method for ranking the alternatives on the basis of attributes or criteria and calculating the Euclidean distance from the ideal solution. This technique was later developed by many researchers (Jahanshahloo et al., 2006) who presented steps and procedures for doing the TOPSIS analysis for multi-criteria decision-making. In the case of the qualitative attribute, we convert it to quantitative terms using a linguistic variable rating point scaling system, which varies from one to nine (Jadidi et al., 2008a, b).

Root cause analysis (RCA)
Root cause analysis has been carried out to examine the probable causes in a more detailed manner. With the RCA analysis, the reasons for the stockpile of inventory have been considered in a more detailed fashion. Several reasons that were identified from the survey data collection were drilled down further to get to the roots of the problem. After getting to the reasons for the probable causes, certain corrective actions have been suggested, and recommendations were provided to improve the same.

Methodology
From the survey data collection and discussions with managers and executives working in the various organizations, firstly, the potential causes of the generation of SMI were identified, and then reasons were studied for how these get converted to NMI. After further study respective weights were assigned to attributes and criteria to analyze the effects for each of the potential identified factors.
To start with this study, a total of seven potential causes were identified from discussions with the industry experts. Then, the effects of each of these factors on the identified attributes were studied. The attributes identified are inventory carrying cost, excessive storage space required, the cost associated with a loss of opportunity, quantity in tons and effect on labor productivity; these attributes were assigned weights of 0.30, 0.20, 0.15, 0.20, 0.15, respectively. After identification of the potential causes and their respective contribution toward the generation of SMI and NMI, an MCDM tool, i.e. TOPSIS, is being employed to prioritize the severity of these causes toward the accumulation of NMI. For carrying out our analysis through TOPSIS, six main steps were followed as shown below: Step 1: Firstly, we go on formulating a normalized decision matrix.
Step 2: After that. we form a weighted normalized decision matrix. This is done by multiplying each of the performance score by respective weights of the criteria.
Step 3: Then, we go on identifying the ideal best, i.e. P j þ and ideal worst i.e. P j − solution.
Step 4: Then, we identify Euclidean distance from ideal best, i.e. V i þ and ideal worst, i.e. V i − solution.
Step 5: After that, we calculate the performance score, i.e. X i.
Step 6: Then, go on ranking the potential causes based on their performance score.

Data analysis
To start with the prioritization of the potential cause using an MCDM approach, i.e. TOPSIS, we first gathered the performance value for each of the identified causes from survey data analysis using a questionnaire approach and discussion with the industry experts. So, Table 1, shown below, denotes the performance value for causes with respect to attributes and is denoted by S ij (see Table 3).
To give the scores to the qualitative values, for which the expression in number format is difficult, we use a linguistic rating scale that varies from one to nine, as shown in Figure 1. So, this helps us to convert the qualitative values into the quantitative format (see Figure 2).
When we have completed the performance table by giving the score to each attribute, we go on finding the normalized decision matrix; this is done by dividing each of the performance scores with respective rooted summation of square values, and the formulae used for the same is depicted below: After arriving at the normalized decision matrix, we give weightages to each of the identified attributes according to the effect potential causes have on them, and we then proceed further to arrive at the weighted normalized decision matrix (see Table 4).

Normalized decision matrix
For calculating the weighted normalized decision matrix, we first calculate P j þ and P j − , which denotes ideal best and ideal worst solution, respectively, and we then find out V i þ and V i − ,  Invetory  accumulation and its priotization which denotes the Euclidean distance from ideal best and ideal worst solution. To find out V i þ and V i − , we use the following formulas: After finding V i þ and V i − , we go on calculating the performance score, which is denoted by X i (see Table 5).
Weighted normalized decision matrix So, for calculating the performance score X i , we use the following formula: After arriving at the performance score, we go on ranking the alternatives and prioritizing them to find out the major contributor for the generation of SMI and NMI.

Managerial implications
This research contributes a significant help to managers in overcoming the harmful effects of inventory accumulation in the company. The study also focuses on providing insights that quite a few resources are increasing cost to the organization without adding any value to the company. In addition, this study provides managers a solution to effectively identify the build-up of NMI at an early stage and take necessary actions. Aggregation of inventory leads to high non-value-added costs such as warehouse cost, maintenance cost, repair cost and loss of opportunity.

Results
The results depict that the inventory build-up in any organization is due to a variety of factors, such as forecasting error, quality-related issues, wrong procurement, bulk purchase, communication gaps, etc. Using this model, one can easily find out the major contributor to the accumulation of inventory and can prioritize the same in order to take necessary actions on them. The ranking of the potential causes through the TOPSIS analysis is completely based on the performance score table that is obtained from feedback and suggestions of experts in the respective domain. To reduce the non-moving and dead inventory, we have to monitor our current system and try to develop human resource capabilities by focusing more on information technology solutions.

Conclusions
This research focuses on exploring the possible solutions that an organization can follow in order to reduce its inventory accumulation issues. The limitation of this research is that it is confined to non-moving and SMI only. Thus, future research may be expanded to include all types of inventories, along with the cost associated with them. In order to reduce the stockpile of inventory, certain corrective actions and preventive measures should be taken care of. Defective or quality rejected material should be immediately scrapped or sold as disposal. You should regularly review your forecast to avoid unnecessary build-up of inventory. Inventory methods, such as FIFO, should be followed to keep track of the inventory pattern.
Bulk purchases for discount opportunity should be avoided, as it leads to excessive inventory. In the case of order or specifications change from the customer end, the committed material should be immediately consumed in some other processes considering little wastage.. Data entry in the system should be done in a timely and error-free manner, as it  Table 5. The weighted normalized decision matrix helps to get a proper estimate of the inventory levels. The production and warehouse staff should be aware of the harmful effects of inventory aggregation and also the cost associated with it. Thus, by analyzing all these aspects, it is possible for an organization to reduce the build-up of inventory levels.