CD‐ROM Implementation: A Reference Staff Takes Charge

A mouse hiding in the reference desk at Penn State's library nearly four years ago would have had an earful: “I can't STAND having those patrons crowded all over the reference desk!” “What do you mean, ‘re‐boot’? What the heck is that?” “I don't know how to change paper and ink jets—that's not our job!” While these quotes are approximations, the irritation library staff felt with what they saw as the invasion of unfamiliar technology was very real—and is still remembered.