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The narrative for person-centred coordinated care

Don Redding (National Voices, London, UK)

Journal of Integrated Care

ISSN: 1476-9018

Article publication date: 29 November 2013

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Abstract

Purpose

The purpose of this paper is to describe the development of a narrative to redefine integrated care from the user's perspective, which is being promoted across England.

Design/methodology/approach

The content of the narrative for person-centred coordinated care, recently launched in England, is described. The need for the narrative is explained in the context of the failure of previous integrated care programmes to identify and deliver clear benefits to service users. The sources and stages of development of the narrative are described. The author considers its place in national policy, further content development and its potential to help those planning programmes of integration.

Findings

A clear consensus on the need to define integrated care from the service user perspective now exists in England, and a narrative now exists to fulfil this purpose which has been developed by service users, patient groups, care professionals and system leaders. It has radical potential to change service delivery but this will be subject to the degree of local adoption.

Originality/value

The paper is the first journal publication describing the narrative for person-centred coordinated care and creates a record of its developmental stages which will be of interest to system leaders, professionals and researchers in England and internationally.

Keywords

Acknowledgements

The production of the narrative was funded by NHS England through a contract with National Voices.

Citation

Redding, D. (2013), "The narrative for person-centred coordinated care", Journal of Integrated Care, Vol. 21 No. 6, pp. 315-325. https://doi.org/10.1108/JICA-06-2013-0018

Publisher

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Emerald Group Publishing Limited

Copyright © 2013, Emerald Group Publishing Limited

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