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Can organization team culture benchmark effective teams – performance management concerns, insights and HR implications

Hardik Shah (Institute of Management, Nirma University, Ahmedabad, India)
Shilpa Jain (The Open Polytechnic of New Zealand Limited, Lower Hutt, New Zealand)
Vipul Jain (School of Management, Wellington School of Business and Government, Victoria University of Wellington, Wellington, New Zealand)

Benchmarking: An International Journal

ISSN: 1463-5771

Article publication date: 7 April 2022

Issue publication date: 21 March 2023

2254

Abstract

Purpose

Teams have become the dominant mode of work in contemporary organizations and critical for successful completion of various tasks, projects and overall organizational effectiveness. Organizational factors such as organizational culture have often been investigated as contributing to team performance since it is difficult to develop and engage teams. But the effect of (organizational) team culture on team effectiveness (TE) has received less support. Therefore, this paper examines how factors such as organization team culture (OTC) affect different dimensions of TE in a power sector organization which has undergone a business transformation resulting in adoption of team-based work structures.

Design/methodology/approach

Survey instrument capturing the variables of organizational team culture and TE was administered to mid-level managers in a power sector organization in India. Structural equation modeling (SEM) was used to test the model fit for the proposed model.

Findings

A key finding of the research was that team culture (OTC dimensions) (i.e. participation, communication, trust, training inputs and support and support for teamwork) contribute to TE.

Originality/value

OTC and its impact on creating effective teams, particularly in the power sector, is an original contribution of this research. The OTC and TE framework may be used to diagnose team weaknesses and concerns and to design effective HR interventions.

Keywords

Citation

Shah, H., Jain, S. and Jain, V. (2023), "Can organization team culture benchmark effective teams – performance management concerns, insights and HR implications", Benchmarking: An International Journal, Vol. 30 No. 3, pp. 766-787. https://doi.org/10.1108/BIJ-11-2020-0581

Publisher

:

Emerald Publishing Limited

Copyright © 2022, Emerald Publishing Limited

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