A comprehensive model for implementing total quality management in higher education
Benchmarking for Quality Management & Technology
ISSN: 1351-3036
Article publication date: 1 June 1997
Abstract
Based on an extensive review of literature on total quality management (TQM) in higher education, proposes a specific definition of “customer” and develops a comprehensive TQM model that comprises eight steps. The definition of “customer” and the TQM model developed can serve as a basic foundation for colleges and universities to follow when implementing TQM at their respective institutions. Recommends a list of things to do and problems to look for when implementing a TQM project.
Keywords
Citation
Kay Michael, R., Sower, V.E. and Motwani, J. (1997), "A comprehensive model for implementing total quality management in higher education", Benchmarking for Quality Management & Technology, Vol. 4 No. 2, pp. 104-120. https://doi.org/10.1108/14635779710174945
Publisher
:MCB UP Ltd
Copyright © 1997, MCB UP Limited