An evaluation of the use of competencies in human resource development – a historical and contemporary recontextualisation

Competencies have come to play a central role in a wide range of settings in UK public and private sector contexts. This phenomenon is usually analysed but rarely recontextualised. The purpose of this paper is to identify the epistemological and ontological paradigms on which these approaches are couched in a British historical socio‐cultural context.

To put into light what this alternative perspective on competencies could add to reflection and practice, this paper realizes an in‐depth two‐year ethnographic study (employing participant‐observer methods) of a consultancy delivered training programme for customer service competency based vocational qualification in a water utilities company based in the north of England.

Based on a wide literature review on competencies, the first main result of this paper is to show that many of competencies approaches are underpinned by an empirical, pragmatic and ultimately modernistic, positivistic predilection. In an attempt to reappraise this rigid and highly structured representation of competencies, the paper draws on the resources of critical management approaches and notions of “lived experience”. The main empirical result is that competencies are richer than competencies (especially NVQs) usually suppose it and that critical perspectives are valuable in seeking to address these lacunae.

The paper offers an innovative insight to alternative dimensions of the experience of working with competency frameworks. Overall, a further value of this paper is to provide an assessment and a critique of the experience of competencies and vocational training in the UK. This recontextualisation underlines that competencies are weak at capturing and portraying the rich panoply of multifarious emotions and social interactions that take place in the workplace and everyday job life.