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Implementing the Balanced Scorecard at a college of business

Chris Papenhausen (Assistant Professor of Strategic Management at the University of Massachusetts‐Dartmouth, North Dartmouth, Massachusetts, USA.)
Walter Einstein (Professor of Management and Strategy at the University of Massachusetts‐Dartmouth, North Dartmouth, Massachusetts, USA.)

Measuring Business Excellence

ISSN: 1368-3047

Article publication date: 1 July 2006

8035

Abstract

Purpose

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The purpose of this paper is to show how the Balanced Scorecard approach, a performance management system, could be implemented at a college of business.

Design/methodology/approach

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The authors' own college of business is used as an example, to present how a successful Balanced Scorecard would look.

Practical implications

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A comprehensive guide for implementation of the Balanced Scorecard approach is presented, including presentation of specific objectives and measures appropriate for a college of business.

Originality/value

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The paper points out that the Balanced Scorecard approach is well suited to a higher education situation and allows the alignment of a wide variety of measures with the unique mission and strategy of a college of business.

Keywords

Citation

Papenhausen, C. and Einstein, W. (2006), "Implementing the Balanced Scorecard at a college of business", Measuring Business Excellence, Vol. 10 No. 3, pp. 15-22. https://doi.org/10.1108/13683040610685757

Publisher

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Emerald Group Publishing Limited

Copyright © 2006, Emerald Group Publishing Limited

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