Facilities management: a behavioural approach

Seeks out whether technical performance indicators may be challenged by perception data thereby forcing a paradigm shift in building assessment. Reports the development of a conceptual framework and thereby justification of methodological approaches for a currently undertaken research project. Employs a subjective approach, based on inhabitants’ perceptions of their own environments. Concludes the measure of productivity used herein may be questionable but the use of productivity as the performance variable (against cost) is recognition of peoples’ importance as occupiers and their views equally so.