Skip to main content
Log in

Exploring how US cities use budget documents as marketing and public relations tools

  • Original Article
  • Published:
Place Branding and Public Diplomacy Aims and scope Submit manuscript

Abstract

Cities globally are focusing on place branding to set one locale apart from another. Normal touch points, such as websites, fliers, magazines, brochures, press releases and more are used often. One document not typically thought of as marketing or public relations piece that could extend the place brand is the municipal budget. The document, not the process necessarily, offers an opportunity to extend the place brand. In this study, 20 US cities were examined to understand variation among cities when presenting budgets. Findings revealed that, although cities are using the documents to a certain promotional extent, there still remains room for innovation in the area of budget book presentation.

This is a preview of subscription content, log in via an institution to check access.

Access this article

Price excludes VAT (USA)
Tax calculation will be finalised during checkout.

Instant access to the full article PDF.

Similar content being viewed by others

References

  • Alford, J. (2002) Defining the client in the public sector: A social-exchange perspective. Public Administration Review 62 (3): 337–346.

    Article  Google Scholar 

  • Allen, G. (2007) Place branding: New tools for economic development. Design Management Review 18 (2): 60–68.

    Article  Google Scholar 

  • Altheide, D.L. (1987) Ethnographic content analysis. Qualitative Sociology 10 (1): 65–77.

    Article  Google Scholar 

  • Altheide, D.L. (1996) Qualitative Media Analysis. Thousand Oaks, CA: Sage Publications.

    Book  Google Scholar 

  • Altheide, D.L. (2006) Terrorism and the politics of fear. Cultural Studies Critical Methodologies 6 (4): 415–439.

    Article  Google Scholar 

  • Altheide, D.L. (2009) The Columbine shootings and the discourse of fear. American Behavioral Scientist 52 (10): 1354–1370.

    Article  Google Scholar 

  • American Marketing Association. (2012a) Public relations. http://www.marketingpower.com/_layouts/Dictionary.aspx?dLetter=P.

  • American Marketing Association. (2012b) Marketing. http://www.marketingpower.com/_layouts/Dictionary.aspx?dLetter=M.

  • American Marketing Association. (2012c) Marketing public relations. http://www.marketingpower.com/_layouts/Dictionary.aspx?dLetter=M.

  • Anholt, S. (2007) Competitive Identity: The New Brand Management for Nations, Cities and Regions. New York City: Palgrave Macmillan.

    Book  Google Scholar 

  • Anholt, S. (2010) Definitions of place branding – Working towards a resolution. Place Branding & Public Diplomacy 6 (1): 1–10.

    Article  Google Scholar 

  • Anton, T.J. (1967) Roles and symbols in the determination of state expenditures. Midwest Journal of Political Science 11 (1): 27–43.

    Article  Google Scholar 

  • Batra, R. and Homer, P.M. (2004) The situational impact of brand image beliefs. Journal of Consumer Psychology 14 (3): 318–330.

    Article  Google Scholar 

  • Baudrillard, J. (1994) Simulacra and Simulation. Ann Arbor, MI: University of Michigan Press.

    Google Scholar 

  • Benest, F. (1997a) Engaging citizens in the bottom line. American City & County, http://americancityandcounty.com/mag/government_engaging_citizens_bottom.

  • Benest, F. (1997b) Marketing Your Budget: Creative Ways to Engage Citizens in the Bottom Line. Tampa, FL: Innovation Groups.

    Google Scholar 

  • Beresford, A.D. (2000) Simulated budgeting. Administrative Theory & Praxis 22 (3): 479–497.

    Article  Google Scholar 

  • Berg, B.L. (2001) Qualitative Research Methods for the Social Sciences, 4th edn. Needham Heights, MA: Allyn and Bacon.

    Google Scholar 

  • Bernhard, B.J., Futrell, R. and Harper, A. (2010) ‘Shots from the pulpit:’ An ethnographic content analysis of United States anti-gambling social movement documents. UNLV Gaming Research & Review Journal 14 (2): 15–32.

    Google Scholar 

  • Botan, C.H. and Taylor, M. (2004) Public relations: State of the field. Journal of Communication 54 (4): 645–661.

    Article  Google Scholar 

  • Box, R.C. (1999) Running government like a business. American Review of Public Administration 29 (1): 19–43.

    Article  Google Scholar 

  • Braun, E. (2008) City Marketing: Towards an Integrated Approach. ERIM PhD series in research and management, 142. Rotterdam: Erasmus Research Institute of Management (ERIM). http://hdl.handle.net/1765/13694.

  • Brogan, M. (2012) The politics of budgeting: Evaluating the effects of the political election cycle on state-level budget forecast errors. Public Administration Quarterly 36 (1): 85–115.

    Google Scholar 

  • City of Decatur. (2010) The sound of the city: Decatur's collaborative budgeting process. http://icma.org/Documents/Document/Document/302001.

  • City of Frankfort. (2012) Annual operating budget. http://www.frankfort.ky.gov/sites/default/files/BudgetDetail%202012-2013_0.pdf.

  • City of Walnut Creek. (2012) The budget as a ‘story’. http://icma.org/en/icma/knowledge_network/blogs/blogpost/796/The_Budget_as_a_Story__Walnut_Creeks_Breakthrough_its_Awesome.

  • Covaleski, M.A. and Dirsmith, M.W. (1988) The use of budgetary symbols in the political arena: An historically informed field study. Accounting Organizations & Society 13 (1): 1–24.

    Article  Google Scholar 

  • Dinnie, K. (2011) City Branding: Theory and Cases. New York: Palgrave Macmillan.

    Book  Google Scholar 

  • Donmez, E. (2012) City manager's letter. http://coralsprings.org/Publications/Budget_FY2012/FY2012AdoptedBudget.pdf.

  • Donohue, J. (2008) Rhetoric of federal mission statements: Power, values and audience. Unpublished Doctoral Dissertation, Florida Atlantic University, Boca Raton, FL.

  • Ebdon, C. and Franklin, A.L. (2006) Citizen participation in budgeting theory. Public Administration Review 66 (3): 437–447.

    Article  Google Scholar 

  • Gamson, W.A., Croteau, D., Hoynes, W. and Sasson, T. (1992) Media images and the social construction of reality. Annual Review of Sociology 18: 373–393.

    Article  Google Scholar 

  • Gormly, E. (2004) Peering beneath the veil: An ethnographic content analysis of Islam as portrayed on The 700 Club following the September 11th attacks. Journal of Media and Religion 3 (4): 219–238.

    Article  Google Scholar 

  • Government Finance Officers Association. (2012) Distinguished budget presentation award program awards criteria. http://www.gfoa.org/downloads/BudgetCriteriaExplanationsFY2012.pdf.

  • Govers, R. and Go, F. (2009) Place Branding. United Kingdom: Palgrave Macmillan.

    Book  Google Scholar 

  • Grunig, J.E. (1993) Image and substance: From symbolic to behavioral relationships. Public Relations Review 19 (2): 121–139.

    Article  Google Scholar 

  • Grunig, J.E. and Grunig, L.A. (1992) Models of public relations and communication. In: J.E. Grunig (ed.) Excellence in Public Relations and Communication Management. Hillsdale, NJ: Lawrence Erlbaum Associates, pp. 285–326.

    Google Scholar 

  • Harris, T.L. (1993) The Marketer's Guide to Public Relations: How Today's Top Companies are using the New PR to Gain a Competitive Advantage. New York, NY: John Wiley & Sons.

    Google Scholar 

  • Harrison-Walker, L.J. (2012) Place brands and the relational branding communication process. Academy of Marketing Studies Journal 16 (Supplement 4): 51–59.

    Google Scholar 

  • Hughes, A. and Dann, S. (2009) Political marketing and stakeholder engagement. Marketing Theory 9 (2): 243–256.

    Article  Google Scholar 

  • Jennings, G. (2011) Mayor's budget message. http://www.albanyny.org/Government/MayorsOffice/Budget.aspx.

  • Joinson, A.N. and Reips, U. (2007) Personalized salutation, power of sender response rates to Web-based surveys. Computers in Human Behavior 23 (3): 1372–1383.

    Article  Google Scholar 

  • Joyce, P.G. (1996) Appraising budget appraisal: Can you take politics out of budgeting? Public Budgeting & Finance 16 (4): 21–25.

    Article  Google Scholar 

  • Kavaratzis, M. (2004) From city marketing to city branding: Towards a theoretical framework for developing city brands. Place Branding 1 (1): 58–73.

    Article  Google Scholar 

  • Kavaratzis, M. (2005) Place branding: A review of trends and conceptual models. The Marketing Review 5 (4): 329–342.

    Article  Google Scholar 

  • Kavaratzis, M. (2009) Cities and their brands: Lessons from corporate branding. Place Branding & Public Diplomacy 5 (1): 26–37.

    Article  Google Scholar 

  • Kavaratzis, M. and Ashworth, G.J. (2007) Partners in coffeeshops, canals and commerce: Marketing the city of Amsterdam. Cities 24 (1): 16–25.

    Article  Google Scholar 

  • Kelly, J.M. (2005) The dilemma of the unsatisfied customer in a market model of public administration. Public Administration Review 65 (1): 76–84.

    Article  Google Scholar 

  • Kelley, J.T. (1996) The GFOA budget awards criteria and Lehan's ‘budget appraisal’. Public Budgeting & Finance 16 (4): 26–30.

    Article  Google Scholar 

  • Kitchen, P.J. and Papasolomou, I.C. (1997) Marketing public relations: Conceptual legitimacy or window dressing? Marketing Intelligence & Planning 15 (2): 71–84.

    Article  Google Scholar 

  • Kotler, P. and Levy, S.J. (1969) Broadening the concept of marketing. Journal of Marketing 33 (1): 10–15.

    Article  Google Scholar 

  • Ledingham, J.A. (2001) Government-community relationships: Extending the relational theory of public relations. Public Relations Review 27 (3): 285–295.

    Article  Google Scholar 

  • Lee, M. (2002) Intersectoral differences in public affairs: The duty of public reporting in public administration. Journal of Public Affairs 2 (2): 33–43.

    Article  Google Scholar 

  • Lee, M. (2006) The history of municipal reporting. International Journal of Public Administration 29 (4–6): 453–456.

    Article  Google Scholar 

  • Lehan, E.A. (1996) Budget appraisal – The next step in the quest for better budgeting? Public Budgeting & Finance 16 (4): 3–20.

    Article  Google Scholar 

  • Lindstedt, L. (2011) Place, identity and the socially responsible construction of place brands. Place Branding & Public Diplomacy 7 (1): 42–49.

    Article  Google Scholar 

  • Marlowe, J. (2005) The budget as a communication tool. IQ Report 37 (4): 1–20.

    Google Scholar 

  • Marsh, E.E. and White, M.D. (2003) A taxonomy of relationships between images and text. Journal of Documentation 59 (6): 647–672.

    Article  Google Scholar 

  • Miller, H.T. (2002) Postmodern Public Policy. Albany, NY: State University of New York Press.

    Google Scholar 

  • Miller, H.T. and Fox, C.J. (2007) Postmodern Public Administration, Revised edn. New York: M.E. Sharpe.

    Google Scholar 

  • Morrill, C.P. (2011) Manager's letter. http://www.roanokeva.gov/85256A8D0062AF37/vwContentByKey/5BE8167AAE92E96285257A4E004D4DA6/$File/ADOPTED%20RESOURCE%20ALLOCATION%20PLAN%20FY2011-2012.pdf.

  • Osborne, D. and Gaebler, T. (1992) Reinventing Government. Reading, MA: Addison-Wesley.

    Google Scholar 

  • Patterson, P.M. (1998) Market metaphors and political vocabularies: The case of the marginalized citizen. Public Productivity and Management Review 22 (2): 220–231.

    Article  Google Scholar 

  • Perrachione, T.K. and Perrachione, J.R. (2008) Brains and brands: Developing mutually informative research in neuroscience and marketing. Journal of Consumer Behavior 7 (4–5): 303–318.

    Article  Google Scholar 

  • Pierre, J. (1995) The marketization of the state: Citizens, customers, and the emergence of the public market. In: G. Peters and D.J. Savoie (eds.) Governance in a Changing Environment. Canada: McGill-Queen's University Press.

    Google Scholar 

  • Rickards, R.C. (1990) City and county budget presentations in Texas: The current state of the art. Public Budgeting & Finance 10 (2): 72–87.

    Article  Google Scholar 

  • Sementelli, A.J. and Herzog, R.J. (2000) Framing discourse in budgetary processes: Warrants for normalization and conformity. Administrative Theory & Praxis 22 (1): 105–116.

    Article  Google Scholar 

  • Simoes, C. and Dibb, S. (2001) Rethinking the brand concept: New brand orientation. Corporate Communications: An International Journal 6 (4): 217–224.

    Article  Google Scholar 

  • Stock, P.V. (2007) Katrina and anarchy: A content analysis of a new disaster myth. Sociological Spectrum 27 (6): 705–726.

    Article  Google Scholar 

  • Tiebout, C.M. (1956) A pure theory of local expenditures. Journal of Political Economy 64 (5): 416–424.

    Article  Google Scholar 

  • Ventriss, C. (2000) New public management: An examination of its influence on contemporary public affairs and its impact on shaping the intellectual agenda of the field. Administrative Theory & Praxis 22 (3): 500–518.

    Article  Google Scholar 

  • Williams, D.W. and Lee, M. (2008) Déjà vu all over again: Contemporary traces of the ‘budget exhibit’. American Review of Public Administration 38 (2): 203–224.

    Article  Google Scholar 

  • Wu, Y. (2009) How municipal property tax responded to state aid cuts: The case of Massachusetts municipalities in the post-2001 fiscal crisis. Public Budgeting & Finance 29 (4): 74–89.

    Article  Google Scholar 

  • Zavattaro, S.M. (2010) Municipalities as public relations and marketing firms. Administrative Theory & Praxis 32 (2): 191–211.

    Article  Google Scholar 

  • Zavattaro, S.M. (2012) Place marketing and phases of the image: A conceptual framework. Journal of Place Management and Development 5 (3): 212–222.

    Article  Google Scholar 

  • Zavattaro, S.M. (2013) Cities for Sale: Municipalities as Public Relations and Marketing Firms. Albany, NY: SUNY Press.

    Google Scholar 

  • Zenker, S. (2012) Respect and the city: The mediating role of respect in citizen participation. Journal of Place Management & Development 5 (1): 20–34.

    Article  Google Scholar 

  • Zenker, S., Eggers, F. and Farsky, M. (2012) Putting a price tag on cities: Insights into competitive environments of places. Cities 30: 133–139.

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Staci M Zavattaro.

Appendix

Appendix

Budget websites for comparison

City of Albany, NY – http://www.albanyny.org/Government/MayorsOffice/Budget.aspx

City of Anaheim, CA – http://www.anaheim.net/title/Finance/Financial%2FBudget+Documents/

City of Billings, MT – http://ci.billings.mt.us/index.aspx?nid=475

City of Charlotte, NC – http://charmeck.org/city/charlotte/Budget/Documents/FY2011%20Strategic%20Operating%20Plan.pdf

City of Chicago, IL – http://www.cityofchicago.org/city/en/depts/obm.html

City of Coral Springs, FL – http://coralsprings.org/Budget/index.cfm

City of Denver, CO – http://www.denvergov.org/Portals/9/documents/2012%20Adopted%20Budget/2012%20BBOOK-Final%20pdf%20online%20copy.pdf

City of Frankfort, KY – http://www.frankfort.ky.gov/city-budget-2012-13

City of Kingsport, TN – http://www.kingsporttn.gov/?q=budget-department

City of Las Vegas – http://www.lasvegasnevada.gov/files/CLV_Final_FY_2012_Budget.pdf

City of New York, NY – http://council.nyc.gov/html/budget/past_budget.shtml

City of Orlando, FL – http://www.cityoforlando.net/admin/omb/index.html

City of Parkland – http://www.cityofparkland.org/index.aspx?NID=93

City of Phoenix, AZ – http://phoenix.gov/budget/index.html

City of Reno, NV – http://www.reno.gov/index.aspx?page=2302

City of Roanoke, VA – http://www.roanokeva.gov/85256A8D0062AF37/CurrentBaseLink/N25LTPRK357CFIREN

City of St. Paul, MN – http://www.stpaul.gov/index.aspx?nid=199

City of Sunnyvale – http://sunnyvale.ca.gov/Portals/0/Sunnyvale/FIN/FY%2012-13a%20Volume%20II.pdf

City of Tamarac, FL – http://tamarac.org/index.aspx?NID=193

Rights and permissions

Reprints and permissions

About this article

Cite this article

Zavattaro, S. Exploring how US cities use budget documents as marketing and public relations tools. Place Brand Public Dipl 9, 31–47 (2013). https://doi.org/10.1057/pb.2012.26

Download citation

  • Received:

  • Revised:

  • Published:

  • Issue Date:

  • DOI: https://doi.org/10.1057/pb.2012.26

Keywords

Navigation