The giant awakens: Sheen Software Systems considers China for offshore IT outsourcing

Abstract

This teaching case provides a practical illustration of the challenges of using IT outsourcing and evolving the IT function’s structure, governance arrangements, and capabilities in a dynamic business context. A central focus is on retained core IT. The case was developed as a foundation for class discussions and learning. It is based on actual companies and events, though some details have been disguised or stylized. This case is about a small American firm exploring the possibility of setting up offshore IT outsourcing in China. The case took place in 2003. This version was created on November 20, 2003 and was updated in January 2009.