The experimentally validated computational models developed herein, for the first time, show that Mn-promotion does not enhance the activity of the surface Na₂WO₄ catalytic active sites for CH₄ heterolytic dissociation during OCM. Contrary to previous understanding, it is demonstrated that Mn-promotion poisons the surface WO₄ catalytic active sites resulting in surface WO₅ sites with retarded kinetics for C–H scission. On the other hand, dimeric Mn₂O₅ surface sites, identified and studied via ab initio molecular dynamics and thermodynamics, were found to be more efficient in activating CH₄ than the poisoned surface WO₅ sites or the original WO₄ sites. However, the surface reaction intermediates formed from CH₄ activation over the Mn₂O₅ surface sites are more stable than those formed over the Na₂WO₄ surface sites. The higher stability of the surface intermediates makes their desorption unfavorable, increasing the likelihood of over-oxidation to CO_x, in agreement with the experimental findings in the literature on Mn-promoted catalysts. Consequently, the Mn-promoter does not appear to have an essential positive role in synergistically tuning the structure of the Na₂WO₄ surface sites towards CH₄ activation but can yield MnO_x surface sites that activate CH₄ faster than Na₂WO₄ surface sites, but unselectively.