Elsevier

The Spine Journal

Volume 16, Issue 11, November 2016, Pages 1290-1291
The Spine Journal

Commentary
The “patient experience”: a quality metric to be aware of

https://doi.org/10.1016/j.spinee.2016.08.028Get rights and content

COMMENTARY ON: Etier BE Jr, Orr SP, Antonetti J, Thomas SB, Theiss SM. Factors impacting Press Ganey patient satisfaction scores in orthopedic surgery spine clinic. Spine J 2016:16:1285–9. (in this issue).

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    According to the Agency for Healthcare Research and Quality, ‘patient experience’ (PE) is more about objective events or observable facts, whether something that should happen in a health care setting actually happened or how often it happened [7]. It is the sum of all health care events, the interactions and the cultures across the continuum of care [1,5,7,8]. Examples include getting high quality medical treatments, timely appointments, easy access to information, good communication with health care providers, good amenities and courtesy such as comfortable waiting lobbies, etc. [7,9].

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FDA device/drug status: Not applicable.

Author disclosures: SR: Nothing to disclose. AB: Consulting: MedImmune (B), outside the submitted work; Grants: DePuy Spine (F), outside the submitted work.

The disclosure key can be found on the Table of Contents and at www.TheSpineJournalOnline.com.

The authors have no personal, financial, or institutional interest in any of the materials described in this article. However, the authors report the following disclosures (unrelated to this article): Ali Bydon is the recipient of a research grant from DePuy Spine. He serves on the clinical advisory board of MedImmune, LLC. Seba Ramhmdani has nothing to disclose.

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