CommentaryThe “patient experience”: a quality metric to be aware of
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2019, International Journal of Osteopathic MedicineCitation Excerpt :According to the Agency for Healthcare Research and Quality, ‘patient experience’ (PE) is more about objective events or observable facts, whether something that should happen in a health care setting actually happened or how often it happened [7]. It is the sum of all health care events, the interactions and the cultures across the continuum of care [1,5,7,8]. Examples include getting high quality medical treatments, timely appointments, easy access to information, good communication with health care providers, good amenities and courtesy such as comfortable waiting lobbies, etc. [7,9].
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Author disclosures: SR: Nothing to disclose. AB: Consulting: MedImmune (B), outside the submitted work; Grants: DePuy Spine (F), outside the submitted work.
The disclosure key can be found on the Table of Contents and at www.TheSpineJournalOnline.com.
The authors have no personal, financial, or institutional interest in any of the materials described in this article. However, the authors report the following disclosures (unrelated to this article): Ali Bydon is the recipient of a research grant from DePuy Spine. He serves on the clinical advisory board of MedImmune, LLC. Seba Ramhmdani has nothing to disclose.