Abstract
Healthcare is in an unprecedented time of change. Our aging population experiences more chronic disease. The rapid expansion of technology and AI learning in diagnostics and care offer opportunities to think and care in new ways. We are learning from an unprecedented amount and speed of research production. Spreading new models of care quickly and reliably is on the agenda for all senior leaders. We have more diversity in the workforce, with five distinct generations for the first time in history. And increasingly, patients will be co-designers in the health and care. Our work today clearly needs innovations and new ways to think about health and care.
Similar content being viewed by others
References
Barry, M., & Edgman-Levitan, S. (2012). Shared decision making - the pinnacle of patient-centered care. The New England Journal of Medicine, 366, 780–781.
Berry, L.L. (2019) Service innovation is urgent in healthcare. AMS Review, 9(1–2), current issue.
Berwick, D. M., Nolan, T. W., & Whittington, J. (2008). The triple aim: Care, health and cost. Health Affairs, 27(3), 759–769.
Gareau, S., Lòpez-De Fede, A., Loudermilk, B. L., et al. (2016). Group prenatal care results in Medicaid savings with better outcomes: A propensity score analysis of centering pregnancy participation in South Carolina. Maternal and Child Health Journal, 20(7), 1384–1393.
Jain, S. S., & Schulman, K. (2018). Committing to transformation: chief innovation officers and the role of organizational redesign. Health Affairs. https://doi.org/10.1377/hblog20180920.793517.
Szanton, S. L., Leff, B. L., Wolff, J. L., et al. (2016). Home-based care model reduces disability and promotes aging in place. Health Affairs, 35(9), 1558–1563.
Author information
Authors and Affiliations
Corresponding author
Additional information
Publisher’s note
Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.
Rights and permissions
About this article
Cite this article
Bisognano, M. The new era of service: new roles, new places and new partnerships. AMS Rev 9, 93–97 (2019). https://doi.org/10.1007/s13162-019-00141-z
Received:
Accepted:
Published:
Issue Date:
DOI: https://doi.org/10.1007/s13162-019-00141-z