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New Technologies in Hotels and Museums: Supply-side Perceptions with Education Implications for Managers and Curators

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Abstract

New technologies (NT) have entered the field of tourism with both the hospitality sector and the cultural sector to be challenged by this new reality. Notwithstanding the benefits from the adoption of NT, possible drawbacks and hindrances that might delay their incorporation and embracing in the aforementioned sectors. Understanding and comparing the attitudes of the hotel managers and curators are important in this venture. The current paper is based on two explorative surveys, one for hotel managers and one for museum curators and the results have been analyzed in a qualitative manner. Consistent with their humanities discipline educational background, curators envisage the NT away from basic economic principles, but appear to be more positive and knowledgeable of NT. Conversely, hotel managers with their business administration background and younger than the curators surprisingly seem to have a more constrained vision and update of the technology evolution. Findings from the current study can encourage policy making and customized training interventions in different fields of tourism management.

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Authors and Affiliations

  1. Department of Economics, Management and Communication of Tourism and Culture Units, Agricultural University of Athens-EU CONEXUS, Campus of Amfissa, 33100, Athens, Greece

    Angeliki N. Menegaki

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  1. Angeliki N. Menegaki
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Correspondence to Angeliki N. Menegaki.

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Menegaki, A.N. New Technologies in Hotels and Museums: Supply-side Perceptions with Education Implications for Managers and Curators. J Knowl Econ 13, 2935–2956 (2022). https://doi.org/10.1007/s13132-021-00849-z

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  • DOI: https://doi.org/10.1007/s13132-021-00849-z

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