Abstract
In view of the lack of research involving psychological monitors’ listening competency, the study aims to construct a preliminary model of listening competency and develop the Psychological Monitors’ Listening Competency Questionnaire in College (PMLCQC). The data of 349 open questionnaires and 21 interview reports were coded and analyzed by using NVivo 11.0 software, and a preliminary structural model of psychological monitors’ listening competency in college was constructed to form the initial questionnaire. The initial questionnaire was then distributed online to psychological monitors of a university in Tianjin, and 625 valid questionnaires were collected. The data obtained from the initial test were analyzed by using SPSS 22.0 for item analysis and exploratory factor analysis of the initial questionnaire, and the questionnaire items were progressively screened to obtain a formal questionnaire. Then 504 psychological monitors responded to the formal questionnaire. The data were analyzed by using AMOS 21.0 for confirmatory factor analysis, and SPSS 22.0 for reliability/validity analysis. PMLCQC has 38 items, including seven dimensions which are grasping of contents, inclusiveness and acceptance, nonverbal aiding, responsiveness and feedback, preference for listening willingness, observing and focusing on hints, and uninterruption. The result of confirmatory factor analysis showed that the seven-factor structural model had a good construct validity (χ2/df = 2.27, CFI = 0.91, IFI = 0.91, TLI = 0.90, RMSEA = 0.050). The Psychological Monitors’ Listening Competency Questionnaire in College has good reliability and validity and can be used for the assessment of psychological monitors in college. By rearranging the initials of the seven dimensions, we have named this model of psychological monitors’ listening competency in college as POURING Listening Model.
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Data availability
The datasets generated during and/or analysed during the current study are available from the corresponding author on reasonable request.
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Funding
This study was supported in part by the grants from Tianjin Education Committee Scientific Research Program Special Task Key Project “Research on competency model of psychological monitors implementing peer psychological service” (grant number 2020ZXXL-GX19G) and Tianjin Education Committee Social Science Key Project “Standardization construction and practice of mental health in colleges and universities” (grant number 2020JWZD013).
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All authors contributed to the study conception and design. Qisheng Zhan provides the idea of this study and develops the framework of the paper. Mei Liu was involved in data collection and analysis. The first draft of the manuscript was written by Qisheng Zhan, Hanyue Zhang and Mei Liu. Yonghui Li provided some useful ideas for this study.
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Zhan, Q., Zhang, H., Liu, M. et al. Development of psychological monitors’ listening competency questionnaire in college. Curr Psychol 43, 2534–2543 (2024). https://doi.org/10.1007/s12144-023-04390-x
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DOI: https://doi.org/10.1007/s12144-023-04390-x