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RETRACTED ARTICLE: Model construction and empirical study on mobile commerce user satisfaction

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This article was retracted on 10 May 2021

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Abstract

Nowadays, China’s economic development has entered a new normal and mobile commerce development is very rapid. It is very important for business website operation and mobile business performance to focus on the user satisfaction today. The paper has studied the influencing factor and changing process through building the theoretical model of mobile commerce user satisfaction. From the static perspective the influencing factors of six dimensions are first comprehensively stated and based on the time axis from the dynamic perspective the changing process of user satisfaction is analyzed. The model is tested using data and the hypotheses are supported by the data. The result shows under the new normal mobile commerce user satisfaction is a multidimensional, dynamic variable. The influencing factors are complex and its changing process is to follow the law. The six factors dimensions are reasonable and the changing process is scientific.

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Acknowledgments

This work was supported by the [Funding of Anhui Province Philosophy and Social Science Planning Project] under Grant [number AHSKY2017D35]. I am heartily thankful to it. Then I would like to thank my family for providing everything, such as money, to buy anything that was related to this paper. Last but not least, my international postgraduate students who were doing this paper with me and sharing the ideas. They were helpful that when we combined and discussed together, we had this paper done.

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Authors and Affiliations

  1. Anhui University of Science & Technology, Huainan, Anhui, China

    Chaoyi Xu, Providence Alimasi Mongo & Sherif Abdul Ganiyu

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  1. Chaoyi Xu
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  2. Providence Alimasi Mongo
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  3. Sherif Abdul Ganiyu
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Correspondence to Chaoyi Xu.

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This article has been retracted. Please see the retraction notice for more detail:https://doi.org/10.1007/s12144-021-01814-4

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Xu, C., Alimasi Mongo, P. & Abdul Ganiyu, S. RETRACTED ARTICLE: Model construction and empirical study on mobile commerce user satisfaction. Curr Psychol 40, 35–43 (2021). https://doi.org/10.1007/s12144-020-00877-z

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