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Organizational Support and Citizenship Behaviors: A Comparative Cross-Cultural Meta-Analysis

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Abstract

We integrate and extend the literatures on perceived organizational support (POS), organizational citizenship behavior (OCB), and comparative cross-cultural management by examining whether the POS–OCB relationship is contingent on national culture. In social exchanges between the organization and its employees, employees are likely to act as good citizens in reciprocity to the support provided by their organization. At the same time, it is possible that national culture couches and hence modifies the strength of these exchanges. We use meta-analysis to test the hypotheses. To test national culture as moderator, we use country-level cultural dimensions from Hofstede. Results suggest that the POS–OCB relationship can vary across cultures. While perceived organizational support has a positive influence on citizenship, the influence is stronger in some cultural settings. Higher levels of collectivism, power distance, uncertainty avoidance, and femininity strengthen the POS–OCB relationship. Hence, the POS–OCB relationship is embedded within—and therefore moderated by—the cultural aspects of the larger society.

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  • Studies included in the meta-analysis are marked with an asterisk (*).

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Acknowledgements

The authors would like to thank Wade Danis and Laszlo Tihanyi for their helpful suggestions on a previous draft of this paper. A preliminary version of this paper appeared in the best paper proceedings of the 2011 Academy of Management Annual Meeting.

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Authors and Affiliations

  1. Department of Management, Mays Business School, Texas A&M University, College Station, USA

    Dan S. Chiaburu

  2. Department of Marketing and Management, College of Business Administration, University of Texas at El Paso, El Paso, USA

    Subrata Chakrabarty

  3. Mays Business School, Texas A&M University, College Station, USA

    Jiexin Wang

  4. Management and Organizations Department, Tippie College of Business, University of Iowa, Iowa City, USA

    Ning Li

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  1. Dan S. Chiaburu
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Correspondence to Subrata Chakrabarty.

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Chiaburu, D.S., Chakrabarty, S., Wang, J. et al. Organizational Support and Citizenship Behaviors: A Comparative Cross-Cultural Meta-Analysis. Manag Int Rev 55, 707–736 (2015). https://doi.org/10.1007/s11575-015-0253-8

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