Abstract
This paper studies the coordination of the elderly healthcare service supply chain (EHSSC) within a dual-channel setting. A game-theoretic framework is introduced to analyse how best the elderly service integrator (ESI) and elderly service provider (ESP) would make decisions and interact amidst cooperation and competition. Three cases including the centralised case, the Bertrand game case and the Stackelberg game case are examined to obtain the optimal relationship structure suitable for the EHSSC coordination. The associated loss due to customer dissatisfaction and the value increment due to the ESI’s service enhancement effort are incorporated in the model. Also, by considering customer’s health status, optimal pricing strategies are investigated for both the ESI and ESP under two different service demand classes. The main results are summarised as follows. First, the value increment due to the ESI’s service enhancement effort may have different impacts on the ESP’s prices in different service demand classes. Second, the whole supply chain would achieve effective coordination when the ESP acts as the Stackelberg leader with an appropriate setting of the wholesale price. Third, a lower wholesale price set by the ESP could benefit both the ESI and ESP in achieving greater demand and profit.
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Notes
According to the definition provided by the Social Welfare Department of the Government of the Hong Kong SAR, DE/DCU (Day Care Centre/Unit) is a centre-based community care service aiming at providing personal care, nursing care, rehabilitation exercise and social activities for those frail elderly persons. EHCCS/IHCS (Enhanced Home and Community Care Services/Integrated Home Care Services) are home-based community care services providing care and support services for frail elderly persons in their familiar home and community environment.
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Funding
Funding was provided by National Natural Science Foundation of China (Grant No. 71801053) and Humanities and Social Sciences Research Youth Fund Project of the Ministry of Education of China (Grant No. 18YJC630143).
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Appendix
Appendix
Proposition 1
Taking Eqs. (1) and (2) into \(\pi_{ip}\), \(\pi_{ip} = \mathop \sum \limits_{k = I,II} \left\{ {\left[ {\left( {1 - \varepsilon \left( {1 - s} \right)} \right)\left( {p_{i}^{k} - c_{p}^{k} } \right) - \gamma e^{2} } \right]D_{i}^{k} + \left( {1 - \varepsilon \left( {1 - s} \right)} \right)\left( {p_{p}^{k} - c_{p}^{k} } \right)D_{p}^{k} } \right\} - \lambda s^{2} ,\) then,
where \(k = I,II\).
where \(k = I,II\).
Corollary 1
According to results from Proposition 1,
Then, If \(\theta < \varepsilon \gamma e^{2} b_{k} ,\) then \(\sqrt {\frac{{\gamma e^{2} b_{k} }}{\varepsilon \theta }} + 1 - \frac{1}{\varepsilon } > 1\). Since \(s \in \left[ {0,1} \right] ,\) we can get \(s < \sqrt {\frac{{\gamma e^{2} b_{k} }}{\varepsilon \theta }} + 1 - \frac{1}{\varepsilon }\). Thus, \(\frac{{\partial p_{i}^{k*} }}{{\partial {\text{s}}}} < 0\). If \(\varepsilon \gamma e^{2} b_{k} < \theta < \frac{{\varepsilon \gamma e^{2} b_{k} }}{{\left( {1 - \varepsilon } \right)^{2} }} ,\) then \(0 < \sqrt {\frac{{\gamma e^{2} b_{k} }}{\varepsilon \theta }} + 1 - \frac{1}{\varepsilon } < 1\). Thus, when \(0 \le s < \sqrt {\frac{{\gamma e^{2} b_{k} }}{\varepsilon \theta }} + 1 - \frac{1}{\varepsilon } ,\) then \(\frac{{\partial p_{i}^{k*} }}{{\partial {\text{s}}}} < 0\); when \(\sqrt {\frac{{\gamma e^{2} b_{k} }}{\varepsilon \theta }} + 1 - \frac{1}{\varepsilon } < s < 1,\) then \(\frac{{\partial p_{i}^{k*} }}{{\partial {\text{s}}}} > 0\). If \(\theta > \frac{{\varepsilon \gamma e^{2} b_{k} }}{{\left( {1 - \varepsilon } \right)^{2} }} ,\) then \(\sqrt {\frac{{\gamma e^{2} b_{k} }}{\varepsilon \theta }} + 1 - \frac{1}{\varepsilon } < 0 ,\) Since \(s \in \left[ {0,1} \right] ,\) we can get \(s > \sqrt {\frac{{\gamma e^{2} b_{k} }}{\varepsilon \theta }} + 1 - \frac{1}{\varepsilon }\). Thus, \(\frac{{\partial p_{i}^{k*} }}{{\partial {\text{s}}}} > 0.\)
Corollary 2
According to results from Proposition 1,
Here, since \(b_{I} > b_{II} ,\) if \(c > b_{I} > b_{II} ,\) \(\frac{{\partial p_{p}^{I*} }}{{\partial {\text{e}}}} > 0\) and \(\frac{{\partial p_{p}^{II*} }}{{\partial {\text{e}}}} > 0 ,\) if \(b_{I} > c > b_{II} ,\) \(\frac{{\partial p_{p}^{I*} }}{{\partial {\text{e}}}} < 0\) and \(\frac{{\partial p_{p}^{II*} }}{{\partial {\text{e}}}} > 0\); if \(b_{I} > b_{II} > c\), \(\frac{{\partial p_{p}^{I*} }}{{\partial {\text{e}}}} < 0\) and \(\frac{{\partial p_{p}^{II*} }}{{\partial {\text{e}}}} < 0.\)
Proposition 2
Since \(\frac{{\partial^{2} \pi_{i} }}{{\partial p_{i}^{2} }} = - 2\left( {1 - \varepsilon \left( {1 - s} \right)} \right)\left( {b_{k} + \delta } \right) < 0 ,\) \(\frac{{\partial^{2} \pi_{p} }}{{\partial p_{p}^{2} }} = - 2\left( {1 - \varepsilon \left( {1 - s} \right)} \right)\left( {b_{k} + \delta } \right) < 0,\) where \(k = I,II.\)
Then, the optimal selling prices for the ESI and ESP can be derived by the following equations:
From above equations, the optimal selling prices (\(p_{iB}^{k}\) and \(p_{pB}^{k}\)) for the ESI and ESP are obtained as follows:
where \(f_{1}^{k} = \left( {2b_{k} + 2\delta - \delta \varphi - 2\varphi b_{k} } \right)a_{k} + \left( {2cb_{k} + 2c\delta + 2\delta b_{k} + \delta^{2} } \right)e + \left[ {2\left( {\delta + b_{k} } \right)^{2} + \delta^{2} } \right]w_{p}^{k} + \delta b_{k} c_{p}^{k} ,\) \(f_{2}^{k} = \left( {\delta + \delta \varphi + 2\varphi b_{k} } \right)a_{k} + \left( {\delta c - 2\delta b_{k} - \delta^{2} } \right)e + 3\delta \left( {\delta + b_{k} } \right)w_{p}^{k} + 2b_{k} \left( {\delta + b_{k} } \right)c_{p}^{k} ,\) \(k = I,II.\)
Corollary 3
According to results from Proposition 2,
If \(\theta < \frac{{\delta \varepsilon \left( {2b_{k} + \delta } \right)\left( {\delta + b_{k} } \right)\gamma e^{2} }}{{\left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}} ,\) \(\sqrt {\frac{{\delta \left( {2b_{k} + \delta } \right)\left( {\delta + b_{k} } \right)\gamma e^{2} }}{{\varepsilon \theta \left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}}} + 1 - \frac{1}{\varepsilon } > 1 ,\) Since \(s \in \left[ {0,1} \right] ,\) thus \(s < \sqrt {\frac{{\delta \left( {2b_{k} + \delta } \right)\left( {\delta + b_{k} } \right)\gamma e^{2} }}{{\varepsilon \theta \left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}}} + 1 - \frac{1}{\varepsilon }\). Then, we can get \(\frac{{\partial p_{pB}^{k*} }}{{\partial {\text{s}}}} < 0.\)
If \(\frac{{\delta \varepsilon \left( {2b_{k} + \delta } \right)\left( {\delta + b_{k} } \right)\gamma e^{2} }}{{\left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}} < \theta < \frac{{\delta \varepsilon \left( {2b_{k} + \delta } \right)\left( {\delta + b_{k} } \right)\gamma e^{2} }}{{\left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]\left( {1 - \varepsilon } \right)^{2} }},\) then \(0 < \sqrt {\frac{{\delta \left( {2b_{k} + \delta } \right)\left( {\delta + b_{k} } \right)\gamma e^{2} }}{{\varepsilon \theta \left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}}} + 1 - \frac{1}{\varepsilon } < 1\). Since \(s \in \left[ {0,1} \right] ,\) when \(0 \le s < \sqrt {\frac{{\delta \left( {2b_{k} + \delta } \right)\left( {\delta + b_{k} } \right)\gamma e^{2} }}{{\varepsilon \theta \left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}}} + 1 - \frac{1}{\varepsilon } ,\) then \(\frac{{\partial p_{pB}^{k*} }}{{\partial {\text{s}}}} < 0\); when \(\sqrt {\frac{{\delta \left( {2b_{k} + \delta } \right)\left( {\delta + b_{k} } \right)\gamma e^{2} }}{{\varepsilon \theta \left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}}} + 1 - \frac{1}{\varepsilon } < s < 1 ,\) then \(\frac{{\partial p_{pB}^{k*} }}{{\partial {\text{s}}}} > 0.\)
If \(\theta > \frac{{\delta \varepsilon \left( {2b_{k} + \delta } \right)\left( {\delta + b_{k} } \right)\gamma e^{2} }}{{\left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]\left( {1 - \varepsilon } \right)^{2} }} ,\) then \(\sqrt {\frac{{\delta \left( {2b_{k} + \delta } \right)\left( {\delta + b_{k} } \right)\gamma e^{2} }}{{\varepsilon \theta \left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}}} + 1 - \frac{1}{\varepsilon } < 0 ,\) Since \(s \in \left[ {0,1} \right] ,\) thus \(s > \sqrt {\frac{{\delta \left( {2b_{k} + \delta } \right)\left( {\delta + b_{k} } \right)\gamma e^{2} }}{{\varepsilon \theta \left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}}} + 1 - \frac{1}{\varepsilon }\). Then, we can get \(\frac{{\partial p_{pB}^{k*} }}{{\partial {\text{s}}}} > 0.\)
Similarly, for the ESI, we can get that if \(\theta < \frac{{2\left( {\delta + b_{k} } \right)^{2} \left( {2b_{k} + \delta } \right)\varepsilon \gamma e^{2} }}{{\left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}} ,\) then \(\frac{{\partial p_{iB}^{k*} }}{{\partial {\text{s}}}} < 0.\)
If \(\frac{{2\left( {\delta + b_{k} } \right)^{2} \left( {2b_{k} + \delta } \right)\varepsilon \gamma e^{2} }}{{\left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}} < \theta < \frac{{2\left( {\delta + b_{k} } \right)^{2} \left( {2b_{k} + \delta } \right)\varepsilon \gamma e^{2} }}{{\left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]\left( {1 - \varepsilon } \right)^{2} }} ,\) when \(0 \le s < \sqrt {\frac{{2\left( {\delta + b_{k} } \right)^{2} \left( {2b_{k} + \delta } \right)\varepsilon \gamma e^{2} }}{{\varepsilon \theta \left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}}} + 1 - \frac{1}{\varepsilon } ,\) then \(\frac{{\partial p_{iB}^{k*} }}{{\partial {\text{s}}}} < 0\); when \(\sqrt {\frac{{2\left( {\delta + b_{k} } \right)^{2} \left( {2b_{k} + \delta } \right)\varepsilon \gamma e^{2} }}{{\varepsilon \theta \left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}}} + 1 - \frac{1}{\varepsilon } < s < 1 ,\) then \(\frac{{\partial p_{iB}^{k*} }}{{\partial {\text{s}}}} > 0.\)
If \(\theta > \frac{{2\left( {\delta + b_{k} } \right)^{2} \left( {2b_{k} + \delta } \right)\varepsilon \gamma e^{2} }}{{\left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]\left( {1 - \varepsilon } \right)^{2} }} ,\) then \(\frac{{\partial p_{iB}^{k*} }}{{\partial {\text{s}}}} > 0.\)
Corollary 4
According to Proposition 2,
When \(\frac{{\partial p_{pB}^{k*} }}{\partial e} = 0 ,\) \(e = \frac{{\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]\left( {2b_{k} + \delta - c} \right)}}{{2\gamma \left( {\delta + b_{k} } \right)}} ,\) namely, \(e_{I} = \frac{{\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]\left( {2b_{I} + \delta - c} \right)}}{{2\gamma \left( {\delta + b_{I} } \right)}} ,\) \(e_{II} = \frac{{\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]\left( {2b_{II} + \delta - c} \right)}}{{2\gamma \left( {\delta + b_{II} } \right)}} ,\) then \(e_{I} > e_{II} .\)
Here, if \(e > e_{I}\), \(\frac{{\partial p_{pB}^{I*} }}{{\partial {\text{e}}}} > 0\) and \(\frac{{\partial p_{pB}^{II*} }}{{\partial {\text{e}}}} > 0\); if \(e_{I} > e > e_{II}\), \(\frac{{\partial p_{pB}^{I*} }}{{\partial {\text{e}}}} < 0\) and \(\frac{{\partial p_{pB}^{II*} }}{{\partial {\text{e}}}} > 0\); if \(e_{I} > e_{II} > e\), \(\frac{{\partial p_{pB}^{I*} }}{{\partial {\text{e}}}} < 0\) and \(\frac{{\partial p_{pB}^{II*} }}{{\partial {\text{e}}}} < 0.\)
Proposition 3
According to the results from Proposition 1and 2, when \(p_{i}^{k*} = p_{iB}^{k} ,\) namely, \(\frac{{\left( {b_{k} + \delta - \varphi b_{k} } \right)a_{k} + \left( {b_{k} c + \delta c + b_{k} \delta } \right)e}}{{2\left( {b_{k}^{2} + 2\delta b_{k} } \right)}} + \frac{{c_{p}^{k} }}{2} + \frac{{\gamma e^{2} }}{{2\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]}} + \frac{\theta s}{{2b_{k} }} = \frac{{\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]f_{1}^{k} + 2\left( {\delta + b_{k} } \right)^{2} \gamma e^{2} }}{{\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]\left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}} + \frac{\theta s}{{2b_{k} + \delta }},\) then,
Moreover, if \(w_{p}^{k} > w_{p1}^{k}\), \(p_{i}^{k*} < p_{iB}^{k*}\); if \(w_{p}^{k} < w_{p1}^{k}\), \(p_{i}^{k*} > p_{iB}^{k*} .\)
When \(p_{p}^{k*} = p_{pB}^{k*}\), namely, \(\frac{{\left( {\delta + \varphi b_{k} } \right)a_{k} + \left( {c - b_{k} } \right)\delta e}}{{2\left( {b_{k}^{2} + 2\delta b_{k} } \right)}} + \frac{{c_{p}^{k} }}{2} + \frac{\theta s}{{2b_{k} }} = \frac{{\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]f_{2}^{k} + \delta \left( {\delta + b_{k} } \right)\gamma e^{2} }}{{\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]\left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}} + \frac{\theta s}{{2b_{k} + \delta }},\) then,
Moreover, if \(w_{p}^{k} > w_{p2}^{k} ,\) \(p_{p}^{k*} < p_{pB}^{k*}\); if \(w_{p}^{k} < w_{p2}^{k} ,\) \(p_{p}^{k*} > p_{pB}^{k*} ,\) where
Proposition 4
Set \(D_{iB}^{k*} = D_{i}^{k*} \left( {p_{iB}^{k*} } \right)\) and \(D_{pB}^{k*} = D_{i}^{k*} \left( {p_{pB}^{k*} } \right) ,\) taking \(p_{i}^{k*}\) and \(p_{p}^{k*} ,\) \(p_{iB}^{k*}\) and \(p_{pB}^{k*}\) into \(\left( {D_{i}^{k*} + D_{p}^{k*} } \right)\) and \(\left( {D_{iB}^{k*} + D_{pB}^{k*} } \right),\)
when \(\left( {D_{i}^{k*} + D_{p}^{k*} } \right) - \left( {D_{iB}^{k*} + D_{pB}^{k*} } \right) = b_{k} p_{iB}^{k} + b_{k} p_{pB}^{k} - b_{k} p_{i}^{k} - b_{k} p_{p}^{k} > 0 ,\) there exist threshold wholesale prices \(w_{p3}^{k} ,\) namely,
Proposition 5
Since \(\frac{{\partial^{2} \pi_{i} }}{{\partial p_{i}^{2} }} = - 2\left( {1 - \varepsilon \left( {1 - s} \right)} \right)\left( {b_{k} + \delta } \right) < 0 ,\) where \(k = I,II.\)
Taking \(p_{iS}^{k}\) into \(\pi_{p} ,\)
Then,
where \(f_{2}^{k} = \left( {\delta + \delta \varphi + 2\varphi b_{k} } \right)a_{k} + \left( {\delta c - 2\delta b_{k} - \delta^{2} } \right)e + 3\delta \left( {\delta + b_{k} } \right)w_{p}^{k} + 2b_{k} \left( {\delta + b_{k} } \right)c_{p}^{k} .\)
When \(p_{p}^{k*} = p_{pS}^{k*} ,\)
Then, \(w_{p4}^{k} = \frac{{\left( {b_{k} + \delta - \varphi b_{k} } \right)a_{k} + \left( {cb_{k} + \delta b_{k} + c\delta } \right)e}}{{2\left( {b_{k}^{2} + 2\delta b_{k} } \right)}} - \frac{{\gamma e^{2} }}{{2\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]}} + \frac{1}{2}c_{p}^{k} + \frac{\theta s}{{2b_{k} }}.\)
Moreover, if \(w_{p}^{k} > w_{p4}^{k} ,\) \(p_{p}^{k*} < p_{pS}^{k*}\); if \(w_{p}^{k} < w_{p4}^{k} ,\) \(p_{p}^{k*} > p_{pS}^{k*}\).
Corollary 5
According to results from Proposition 5,
Since \(\frac{{\partial p_{iS}^{k*} }}{{\partial {\text{s}}}} = \frac{\delta }{{2\left( {\delta + b_{k} } \right)}}\frac{{\partial p_{pS}^{k*} }}{{\partial {\text{s}}}} - \frac{{\gamma e^{2} \varepsilon }}{{2\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]^{2} }} + \frac{\theta }{{2\left( {\delta + b_{k} } \right)}},\) thus
If \(\theta < \frac{{\varepsilon \gamma e^{2} \left( {\delta^{2} + \delta b_{k} } \right)}}{{\left( {2b_{k} + 3\delta } \right)}} ,\) \(\sqrt {\frac{{\gamma e^{2} \left( {\delta^{2} + \delta b_{k} } \right)}}{{\varepsilon \theta \left( {2b_{k} + 3\delta } \right)}}} + 1 - \frac{1}{\varepsilon } > 1 ,\) Since \(s \in \left[ {0,1} \right] ,\) thus \(s < \sqrt {\frac{{\gamma e^{2} \left( {\delta^{2} + \delta b_{k} } \right)}}{{\varepsilon \theta \left( {2b_{k} + 3\delta } \right)}}} + 1 - \frac{1}{\varepsilon }\). Then, we can get \(\frac{{\partial p_{pS}^{k*} }}{{\partial {\text{s}}}} < 0\).
If \(\frac{{\varepsilon \gamma e^{2} \left( {\delta^{2} + \delta b_{k} } \right)}}{{\left( {2b_{k} + 3\delta } \right)}} < \theta < \frac{{\varepsilon \gamma e^{2} \left( {\delta^{2} + \delta b_{k} } \right)}}{{\left( {1 - \varepsilon } \right)^{2} \left( {2b_{k} + 3\delta } \right)}} ,\) then \(0 < \sqrt {\frac{{\gamma e^{2} \left( {\delta^{2} + \delta b_{k} } \right)}}{{\varepsilon \theta \left( {2b_{k} + 3\delta } \right)}}} + 1 - \frac{1}{\varepsilon } < 1\). Since \(s \in \left[ {0,1} \right] ,\) when \(0 \le s < \sqrt {\frac{{\gamma e^{2} \left( {\delta^{2} + \delta b_{k} } \right)}}{{\varepsilon \theta \left( {2b_{k} + 3\delta } \right)}}} + 1 - \frac{1}{\varepsilon } ,\) then \(\frac{{\partial p_{pS}^{k*} }}{{\partial {\text{s}}}} < 0\); when \(\sqrt {\frac{{\gamma e^{2} \left( {\delta^{2} + \delta b_{k} } \right)}}{{\varepsilon \theta \left( {2b_{k} + 3\delta } \right)}}} + 1 - \frac{1}{\varepsilon } < s < 1 ,\) then \(\frac{{\partial p_{pS}^{k*} }}{{\partial {\text{s}}}} > 0.\)
if \(\theta > \frac{{\varepsilon \gamma e^{2} \left( {\delta^{2} + \delta b_{k} } \right)}}{{\left( {1 - \varepsilon } \right)^{2} \left( {2b_{k} + 3\delta } \right)}} ,\) then \(\sqrt {\frac{{\gamma e^{2} \left( {\delta^{2} + \delta b_{k} } \right)}}{{\varepsilon \theta \left( {2b_{k} + 3\delta } \right)}}} + 1 - \frac{1}{\varepsilon } < 0 ,\) Since \(s \in \left[ {0,1} \right] ,\) thus \(s > \sqrt {\frac{{\gamma e^{2} \left( {\delta^{2} + \delta b_{k} } \right)}}{{\varepsilon \theta \left( {2b_{k} + 3\delta } \right)}}} + 1 - \frac{1}{\varepsilon }\). Then, we can get \(\frac{{\partial p_{pS}^{k*} }}{{\partial {\text{s}}}} > 0.\)
Similarly, for the ESI, we can get that if \(\theta < \frac{{\gamma e^{2} \varepsilon \left( {\delta + b_{k} } \right)\left( {4b_{k}^{2} + 8b_{k} \delta + 3\delta^{2} } \right)}}{{\left( {4b_{k}^{2} + 10b_{k} \delta + 5\delta^{2} } \right)}} ,\) then \(\frac{{\partial p_{iS}^{k*} }}{{\partial {\text{s}}}} < 0.\)
If \(\frac{{\gamma e^{2} \varepsilon \left( {\delta + b_{k} } \right)\left( {4b_{k}^{2} + 8b_{k} \delta + 3\delta^{2} } \right)}}{{\left( {4b_{k}^{2} + 10b_{k} \delta + 5\delta^{2} } \right)}} < \theta < \frac{{\gamma e^{2} \varepsilon \left( {\delta + b_{k} } \right)\left( {4b_{k}^{2} + 8b_{k} \delta + 3\delta^{2} } \right)}}{{\left( {1 - \varepsilon } \right)^{2} \left( {4b_{k}^{2} + 10b_{k} \delta + 5\delta^{2} } \right)}} ,\) when \(0 \le s < \sqrt {\frac{{\gamma e^{2} \left( {\delta + b_{k} } \right)\left( {4b_{k}^{2} + 8b_{k} \delta + 3\delta^{2} } \right)}}{{\varepsilon \theta \left( {4b_{k}^{2} + 10b_{k} \delta + 5\delta^{2} } \right)}}} + 1 - \frac{1}{\varepsilon } ,\) then \(\frac{{\partial p_{iS}^{k*} }}{{\partial {\text{s}}}} < 0\); when \(\sqrt {\frac{{\gamma e^{2} \left( {\delta + b_{k} } \right)\left( {4b_{k}^{2} + 8b_{k} \delta + 3\delta^{2} } \right)}}{{\varepsilon \theta \left( {4b_{k}^{2} + 10b_{k} \delta + 5\delta^{2} } \right)}}} + 1 - \frac{1}{\varepsilon } < s < 1 ,\) then \(\frac{{\partial p_{iS}^{k*} }}{{\partial {\text{s}}}} > 0\).
If \(\theta > \frac{{\gamma e^{2} \varepsilon \left( {\delta + b_{k} } \right)\left( {4b_{k}^{2} + 8b_{k} \delta + 3\delta^{2} } \right)}}{{\left( {1 - \varepsilon } \right)^{2} \left( {4b_{k}^{2} + 10b_{k} \delta + 5\delta^{2} } \right)}} ,\) then \(\frac{{\partial p_{iS}^{k*} }}{{\partial {\text{s}}}} > 0\).
Proposition 6
Set \(p_{iB}^{I*} > p_{iS}^{I*}\),
then \(\frac{{\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]f_{1}^{I} + 2\left( {\delta + b_{I} } \right)^{2} \gamma e^{2} }}{{\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]\left[ {4\left( {\delta + b_{I} } \right)^{2} - \delta^{2} } \right]}} + \frac{\theta s}{{2b_{k} + \delta }} > \frac{{\delta p_{pS}^{I*} + \left( {1 - \varphi } \right)a_{I} + \left( {\delta + c} \right)e + \left( {\delta + b_{I} } \right)w_{p}^{I} }}{{2\left( {\delta + b_{I} } \right)}} + \frac{{\gamma e^{2} }}{{2\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]}} + \frac{\theta s}{{2\left( {\delta + b_{k} } \right)}},\)
where \(f_{1}^{I} = \left( {2b_{I} + 2\delta - \delta \varphi - 2\varphi b_{I} } \right)a_{I} + \left( {2cb_{I} + 2c\delta + 2\delta b_{I} + \delta^{2} } \right)e + \left[ {2\left( {\delta + b_{I} } \right)^{2} + \delta^{2} } \right]w_{p}^{I} + \delta b_{I} c_{p}^{I} .\)
It can be derived that \(w_{p}^{I} > \frac{{\delta \left[ {1 - \varepsilon \left( {1 - s} \right)} \right]f_{5}^{I} + \delta^{2} \left( {\delta + b_{I} } \right)\gamma e^{2} }}{{4\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]\left( {b_{I}^{2} + 2\delta b_{I} } \right)\left( {\delta + b_{I} } \right)}} + \frac{{10\delta b_{I} + 4b_{I}^{2} + 5\delta^{2} }}{{4\left( {\delta + b_{I} } \right)\left( {b_{I} + 2\delta } \right)}}c_{p}^{I} + \frac{{\left( {3\delta + 2b_{I} } \right)\delta \theta s}}{{4b_{I} \left( {\delta + b_{I} } \right)\left( {b_{I} + 2\delta } \right)}},\)
where \(f_{5}^{I} = \left( {\delta + \varphi \delta + 2\varphi b_{I} } \right)a_{I} + \delta \left( {c\delta - \delta - 2b_{I} } \right)e.\)
Similarly, if \(p_{iB}^{I*} \le p_{iS}^{I*} ,\) there is \(w_{p}^{I} \le \frac{{\delta \left[ {1 - \varepsilon \left( {1 - s} \right)} \right]f_{5}^{I} + \delta^{2} \left( {\delta + b_{I} } \right)\gamma e^{2} }}{{4\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]\left( {b_{I}^{2} + 2\delta b_{I} } \right)\left( {\delta + b_{I} } \right)}} + \frac{{10\delta b_{I} + 4b_{I}^{2} + 5\delta^{2} }}{{4\left( {\delta + b_{I} } \right)\left( {b_{I} + 2\delta } \right)}}c_{p}^{I} + \frac{{\left( {3\delta + 2b_{I} } \right)\delta \theta s}}{{4b_{I} \left( {\delta + b_{I} } \right)\left( {b_{I} + 2\delta } \right)}}\)
Therefore, set \(w_{p5}^{k} = \frac{{\delta \left[ {1 - \varepsilon \left( {1 - s} \right)} \right]f_{5}^{k} + \delta^{2} \left( {\delta + b_{k} } \right)\gamma e^{2} }}{{4\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]\left( {b_{k}^{2} + 2\delta b_{k} } \right)\left( {\delta + b_{k} } \right)}} + \frac{{10\delta b_{I} + 4b_{I}^{2} + 5\delta^{2} }}{{4\left( {\delta + b_{I} } \right)\left( {b_{I} + 2\delta } \right)}}c_{p}^{I} + \frac{{\left( {3\delta + 2b_{I} } \right)\delta \theta s}}{{4b_{I} \left( {\delta + b_{I} } \right)\left( {b_{I} + 2\delta } \right)}},\)
if \(w_{p}^{k} > w_{p5}^{k} ,\) then \(p_{iB}^{k*} > p_{iS}^{k*} ,\) \(p_{pB}^{k*} > p_{pS}^{k*} ,\)
if \(w_{p}^{k} = w_{p5}^{k} ,\) then \(p_{iB}^{k*} = p_{iS}^{k*} ,\) \(p_{pB}^{k*} = p_{pS}^{k*} ,\)
if \(w_{p}^{k} < w_{p5}^{k} ,\) \(p_{iB}^{k*} < p_{iS}^{k*} ,\) \(p_{pB}^{k*} < p_{pS}^{k*}\).
Proposition 7
If \(p_{pS}^{k*} > p_{pB}^{k*} ,\) then \(\frac{{\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]\left[ {f_{2}^{k} - \left( {\delta^{2} + \delta b_{k} } \right)w_{p}^{k} } \right] + \gamma e^{2} \left( {\delta^{2} + \delta b_{k} } \right)}}{{\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]\left[ {4\left( {\delta + b_{k} } \right)^{2} - 2\delta^{2} } \right]}} + \frac{{2b_{k}^{2} + 3\delta b_{k} }}{{\left[ {4\left( {\delta + b_{k} } \right)^{2} - 2\delta^{2} } \right]}}c_{p}^{k} + \frac{{\left( {2b_{k} + 3\delta } \right)\theta s}}{{\left[ {4\left( {\delta + b_{k} } \right)^{2} - 2\delta^{2} } \right]}} - \frac{{\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]f_{2}^{k} + \delta \left( {\delta + b_{k} } \right)\gamma e^{2} }}{{\left[ {1 - \varepsilon \left( {1 - s} \right)} \right]\left[ {4\left( {\delta + b_{k} } \right)^{2} - \delta^{2} } \right]}} - \frac{\theta s}{{2b_{k} + \delta }} > 0.\)\(\pi_{pS}^{*} - \pi_{pB}^{*} > 0\).
Similarly, if \(p_{pS}^{k*} < p_{pB}^{k*}\), then \(\pi_{pS}^{*} - \pi_{pB}^{*} > 0\).
Further, if \(w_{p}^{k} > w_{p5}^{k}\), \(\pi_{iS}^{*} < \pi_{iB}^{*}\); if \(w_{p}^{k} = w_{p5}^{k}\), \(\pi_{iS}^{*} = \pi_{iB}^{*}\); if \(w_{p}^{k} < w_{p5}^{k}\), \(\pi_{iS}^{*} > \pi_{iB}^{*}\).
Proposition 8
Let \(\pi_{o} - \pi_{t} > 0\), where \(\pi_{o}\) is the ESP’s revenue from the online channel \(\pi_{o} = \mathop \sum \limits_{k = I,II} \left[ {\left( {1 - \varepsilon \left( {1 - s} \right)} \right)\left( {p_{p}^{k} - c_{p}^{k} } \right)} \right]D_{p}^{k} ,\) and \(\pi_{t}\) is the ESP’s revenue from the traditional channel \(\pi_{t} = \mathop \sum \limits_{k = I,II} \left[ {\left( {1 - \varepsilon \left( {1 - s} \right)} \right)\left( {w_{p}^{k} - c_{p}^{k} } \right)} \right]D_{i}^{k}\).
When \(\mathop \sum \limits_{k = I,II} \left[ {\left( {1 - \varepsilon \left( {1 - s} \right)} \right)\left( {p_{p}^{k} - c_{p}^{k} } \right)} \right]D_{p}^{k} > \mathop \sum \limits_{k = I,II} \left[ {\left( {1 - \varepsilon \left( {1 - s} \right)} \right)\left( {w_{p}^{k} - c_{p}^{k} } \right)} \right]D_{i}^{k} ,\)
Hence, \(\varphi_{0}\) is obtained: \(\varphi_{0} = \frac{{\mathop \sum \nolimits_{k = I,II} \left[ {\left( {a_{k} - b_{k} p_{i}^{k} } \right)w_{p}^{k} + \left( {\delta + b_{k} } \right)\left( {p_{p}^{k} } \right)^{2} + \delta \left( {p_{p}^{k} - p_{i}^{k} } \right)w_{p}^{k} + \left( {\delta + c} \right)ew_{p}^{k} + \delta ep_{p}^{k} - \delta p_{i}^{k} p_{p}^{k} + \left( {w_{p}^{k} - p_{p}^{k} } \right)\theta s} \right]}}{{\mathop \sum \nolimits_{k = I,II} a_{k} \left[ {\left( {p_{p}^{k} - c_{p}^{k} } \right) + \left( {w_{p}^{k} - c_{p}^{k} } \right)} \right]}}.\)
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Zhao, J. Will the community O2O service supply channel benefit the elderly healthcare service supply chain?. Electron Commer Res 22, 1617–1650 (2022). https://doi.org/10.1007/s10660-020-09425-0
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DOI: https://doi.org/10.1007/s10660-020-09425-0